Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are offered for business and professional use only and are not intended for personal, household, or consumer purposes. You are responsible for the accuracy of the information you provide and for all activity that occurs under your account, your workspaces, your team members' accounts, any browser or device you connect, and any access link, token, or code we issue.

You are responsible for maintaining the security of your account credentials, multi-factor authentication, magic links, portal links, extension connection tokens, and API keys. Access links and connection tokens may be personal to a member or to a device; you are responsible for distributing them appropriately and for all use and all charges incurred under them. You must notify us promptly of any unauthorized access or use. We are not liable for any loss arising from your failure to safeguard your credentials or a connected browser or device.

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive economic sanctions, that you are not listed on any U.S. government restricted-party list, and that you will not use or export the Services in violation of any applicable export-control or sanctions law.

You consent to receive communications from us electronically, including agreements, notices, disclosures, invoices, and other records, and you agree that electronic delivery satisfies any legal requirement that such communications be in writing.

The General is a software product that uses artificial intelligence to research, draft documents, organize work, communicate, and, where you connect accounts and configure the corresponding settings, take certain actions on your behalf, including on a recurring, proactive, or autonomous basis. The Services are provided as a software tool. They are not a law firm, accounting firm, investment adviser, broker-dealer, financial planner, tax adviser, insurance producer, marketing or political consultant, employment or background-screening agency, consumer reporting agency, or provider of professional advice of any kind, and no fiduciary, agency, employment, partnership, joint venture, or advisory relationship is created by your use of the Services.

Outputs are generated by automated systems and large language models and may be inaccurate, incomplete, outdated, fabricated, or unsuitable for your purpose. You are solely responsible for reviewing, verifying, and deciding whether and how to use any output. You must not rely on any output as professional, legal, financial, tax, medical, electoral, employment, credit, insurance, or other regulated advice. We do not guarantee any particular result, outcome, revenue, response, deliverable quality, accuracy, deliverability, or availability.

Some features stage actions (such as emails, messages, calls, posts, or updates to connected systems) for your review, other features act only after an approval you give in advance, and other features, when you enable them, act without per-action approval. You are responsible for the settings you choose and for the consequences of every action taken under them, whether you approve it individually, approve it as part of a group or decision, authorize it in advance, or allow the Services to decide that no approval was required.

The Services describe work in progress, produce activity records, receipts, briefs, and status labels, and may label a claim as verified or unverified. Those descriptions and labels are generated in part by automated systems, are provided to help you supervise the work, and are not warranties. You must not treat a status, receipt, label, log, counter, or brief as proof that something did or did not happen or as a substitute for your own verification in the underlying system.

The Services change continuously. Features may be released on a beta, pilot, limited-release, or experimental basis, may be enabled or disabled for particular accounts or workspaces at our discretion, including by feature flag, and may be modified, gated, restricted, degraded, or withdrawn at any time, with or without notice. Any feature identified as beta, preview, pilot, or experimental is provided AS IS, without any service commitment, and may produce incomplete or incorrect results, be reset, or be removed. We do not warrant that any feature you use today will remain available, behave the same way, or be included in your plan.

Descriptions of how the Services work, including in our documentation, marketing pages, product copy, in-product explanations, and privacy notices, describe our design at a point in time for transparency. They are not warranties, commitments, or representations about future behavior.

We may offer interactive demonstrations, guided product tours, free and paid trials, business audits, automated reads of a business and its public web presence (including the feature that reads a company and reports back what it understands), sample reports, and other evaluation experiences, including voice-guided, in-browser, and phone-based demonstrations, so you can evaluate the Services before or apart from a paid subscription. These experiences are provided for illustration and evaluation only, on an AS-IS basis, may use sample, seeded, inferred, or placeholder data rather than live or verified results, are time-limited or usage-limited, and may be reset, wiped, restricted, or discontinued at any time without notice. Anything shown in a demonstration, tour, audit, business read, or sample is an example of the kind of work the Services can produce. It is not verified, it is not advice, and it must not be relied upon for any decision.

Where you submit a company name, website, domain, or other identifier so that the Services can read a business and report what they understand, you represent that you are authorized to request that read and that you will not use the feature to profile, target, or investigate a person or organization in a manner that violates any law or third-party right. What the Services report is an inference drawn from sources read at that moment. It may be wrong, out of date, or attributed to the wrong entity, and it is not a representation of fact about any business.

Free trials, trial allowances, promotional credits, and included usage are offered at our discretion, may be limited by time, by usage, by number of results, or by any other measure we choose, may be changed or withdrawn at any time, have no cash value, are not transferable, and are not refundable. We may limit trials to one per person, business, domain, payment method, or device, and we may withdraw a trial, reclaim credits, and suspend or terminate an account where we reasonably believe a trial, referral, promotion, or credit is being abused, farmed, or obtained through duplicate or misrepresented accounts.

By requesting or taking part in a demonstration, tour, trial, audit, or business read, you agree that the session, including your inputs, your interactions, and any microphone or call audio, may be recorded, transcribed, analyzed, stored, and used by us to operate, secure, and improve the experience and the Services and to follow up with you, and that we may contact you about DFX and the Services using the information you provide, subject to your ability to opt out of marketing messages. You must not submit confidential, regulated, or sensitive information, personal information about others, or anything you are not authorized to share, into any demonstration, tour, trial, audit, or business read, and you are solely responsible for any information you choose to submit.

The Services are offered on paid subscription plans plus usage-based charges. Current plans, prices, included allowances, and limits are described at the point of purchase and on our pricing pages, and they are part of these Terms. By subscribing you authorize us and our payment processor to charge your payment method on a recurring basis and for any usage, credits, seats, workspaces, overages, taxes, and other amounts due.

• +Subscription fees are billed in advance on a recurring monthly or annual basis and renew automatically until cancelled. Annual plans are paid in advance for the full term and are not refundable or convertible to monthly mid-term.
• +Onboarding fees, where applicable, are applied as usage credits and are non-refundable.
• +Usage of the Services consumes prepaid credits at a rate we set, which includes a markup over our underlying costs and may differ by plan, by feature, and by the model or provider used. Features described as having little or no per-run or per-action cost remain part of your paid subscription and are not free of the subscription fee. If your card is on file, we may automatically purchase additional credits when your balance runs low; if not, usage may pause until you add credits.
• +Usage is consumed by work that fails, is stopped, is retried, is cancelled by a safety control, produces no useful result, or produces a result you do not accept, including research, browser turns, voice minutes, enrichment lookups, and model calls. Work started proactively or autonomously under settings you enabled consumes usage in the same way.
• +Plans may include ceilings on seats, workspaces, connected browsers, volume, rate, or concurrency. Seats and workspaces beyond your plan's ceiling, credit packs, and overages are charged as incurred or as described at purchase.
• +All fees are exclusive of taxes, which you are responsible for, except taxes on our net income. Where we are required to collect tax, it will be added to your charges. You are responsible for any withholding.

Our records of usage, credits, and charges are the authoritative record for billing purposes. Metering is performed by automated systems, may be estimated, reconciled, or corrected after the fact, and may be affected by third-party provider reporting. You must notify us of any billing dispute in writing within thirty (30) days of the invoice or charge; after that period the charge is final and is deemed accepted, to the maximum extent permitted by law. You agree not to initiate a chargeback or payment dispute without first contacting us and allowing a reasonable opportunity to resolve it, and you agree that initiating a chargeback for amounts properly owed is a breach of these Terms for which we may suspend the Services and recover our costs.

You can review usage, update your payment method, download invoices, set a monthly spend cap, manage auto-recharge, pause activity, and cancel your subscription through the account and billing tools we provide, including a billing portal operated by our payment processor. Configuring these controls, including spend caps, send settings, automation settings, approval settings, and autonomy settings, is your responsibility. Spend caps, pauses, and limits are convenience controls provided on an AS-IS basis; they may be applied with delay, may not stop work already in flight, and are not a guarantee that a particular charge will not be incurred.

THIRTY-DAY GUARANTEE ON YOUR FIRST MONTH OF GENERAL PRO OR GENERAL TEAMS. If you subscribe to General Pro or General Teams on a monthly plan and tell us within thirty (30) days of your first subscription charge that the Services are not for you, we will refund that first month's subscription fee in full. The guarantee applies once per customer, to the first month only, and to the subscription fee only. It does not cover usage, credits, or credit packs, whether consumed or unconsumed, and it does not cover onboarding fees, which are applied as usage credits. To claim it, email us at hello@dfxintel.com before the thirty days are up. This paragraph is an exception to the paragraph below and prevails over it to the extent of any conflict.

OTHERWISE, ALL FEES, CHARGES, CREDITS, AND PAYMENTS ARE NON-REFUNDABLE, except as stated in the thirty-day guarantee above or where required by applicable law. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid or credits already purchased, and unused credits have no cash value, are not transferable, and may expire as described at purchase or upon termination.

We may change our prices, plans, included allowances, credit rates, or markups on a prospective basis. We will provide notice of material changes, and continued use after the change takes effect constitutes acceptance. If your payment fails, we may retry, suspend or limit the Services, delete or stop work in progress, and you remain responsible for amounts due plus interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable costs of collection.

We may operate referral programs, partner programs, affiliate arrangements, and other promotional programs under which usage credits, commissions, or other rewards are offered for introducing new customers. Participation is voluntary, subject to the published program rules in effect at the time, and subject to these Terms. A reward is earned only when the qualifying conditions we publish are met in full, which may include that the referred account is genuinely new, is not affiliated with you, completes a defined period of paid subscription, and remains in good standing.

Rewards paid as usage credits have no cash value, are not redeemable for cash, are not transferable, and expire as described in the program or on termination. Cash commissions, where offered, are paid only through the payout process we designate and only after you provide the identity, tax, and payment information our payout provider requires. You are solely responsible for your own taxes on any reward, and we may withhold or report amounts as required by law.

If you participate in a referral or partner program, you are an independent contractor and not our employee, agent, partner, or joint venturer, and you have no authority to make any representation, warranty, commitment, pricing statement, or contract on our behalf. You must describe DFX and the Services accurately, must not make performance or earnings claims, must not bid on our trademarks or impersonate us, must comply with the Federal Trade Commission's rules and guidance on endorsements and disclosures (including disclosing that you may be compensated), and must comply with all anti-spam, telemarketing, texting, and platform rules when promoting the Services. Cold outreach that you conduct to promote DFX is your outreach and your responsibility under the outreach sections of these Terms.

We may change, suspend, or end any program at any time, may withhold, void, reverse, or claw back any reward, and may suspend or terminate participation, where we reasonably believe a reward was obtained through self-referral, duplicate or misrepresented accounts, fraud, abuse, misleading promotion, or breach of these Terms. Our determination of whether a reward has been earned is final.

Where your plan permits, you may invite team members and create additional workspaces. The account owner is responsible for who is invited, what role and permissions each member holds, what data each member can see, and everything each member does, including usage and charges they incur. Members may be able to see the workspace's data, connected accounts, activity, deliverables, communications, memory, and learnings, subject to the scoping controls available in the product. Scoping controls are provided on an AS-IS basis and are not a guarantee of isolation between members of the same workspace.

You are responsible for removing members promptly when their access should end, for revoking their links, tokens, and connected browsers or devices, and for disconnecting accounts they connected. We may act on the instruction of any person who holds valid credentials or a valid link for your account, and we are not responsible for verifying that a person remains authorized by you.

Where you operate workspaces on behalf of your own clients, you remain the customer under these Terms, you are responsible for those clients' data and for all activity in those workspaces, and you must have all authority and consents necessary from each client for the work you direct.

"Your Content" means the data, documents, instructions, business information, and credentials you provide or connect, the data the Services access from accounts you connect (such as email, calendar, CRM, telephony, messaging, social, file storage, payment, sending domains, repositories, or other tools), and the data the Services generate or collect at your instruction. As between you and us, you own Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derived records from Your Content, and to access and act within your connected accounts, solely as necessary to provide, secure, support, and improve the Services and to act on your instructions and settings. You represent and warrant that you have all rights, consents, and authority necessary to provide Your Content, to connect those accounts, to authorize the Services and The General to access and act on them, and to permit the processing of any personal data contained in or accessed through them.

We encrypt the sensitive credentials you provide (such as connected-account passwords, app passwords, OAuth tokens, and API keys) using strong industry-standard encryption and decrypt them only server-side to perform the work you request. Although we apply reasonable technical and organizational measures, no method of transmission or storage is completely secure, and we do not warrant or guarantee that Your Content or credentials will be free from unauthorized access, loss, or misuse. You provide credentials and Your Content at your own risk.

You are responsible for the accuracy and legality of Your Content and for maintaining your own backups and your own records in your own systems of record. We are not responsible for any loss, deletion, or alteration of Your Content, or for any action taken in a connected account at your instruction, under your settings, or with your approval.

The Services process personal data. With respect to personal data about you and your team, and personal data we collect through our own websites, demonstrations, and marketing, we act as a controller as described in our Privacy Policy. With respect to personal data you provide or direct the Services to collect, source, enrich, store, profile, or contact about third parties (such as your contacts, prospects, leads, donors, recipients, customers, or counterparties), you are the controller or business and we act as your processor or service provider, processing such data only on your documented instructions to provide the Services.

You represent and warrant that you have a valid legal basis and all required rights, notices, and consents to collect and process such personal data and to direct us to do so, including for sourcing, enrichment, profiling, automated processing, and outreach, and that your instructions will not cause us to violate any applicable data-protection law. You are responsible for responding to data-subject requests; we will provide reasonable assistance as required by applicable law. Where applicable data-protection law requires a data processing agreement, our Data Processing Addendum applies and is incorporated into these Terms.

You must not provide to the Services, or direct the Services to collect or process, any special-category or sensitive personal data, or any data subject to a sector-specific regime the Services are not offered for, as described in the section titled "Regulated, sensitive, and out-of-scope data".

You agree not to use the Services to, and not to permit anyone to:

• +violate any law, regulation, or third-party right, including privacy, publicity, intellectual property, anti-spam (such as CAN-SPAM and CASL), telemarketing and calling (such as the TCPA), recording and wiretap laws, data protection (such as GDPR, UK GDPR, ePrivacy, or CCPA/CPRA), artificial-intelligence laws (such as the EU AI Act and state AI-disclosure laws), election and campaign-finance, securities, employment, credit, insurance, or consumer-protection laws;
• +send spam, unsolicited or unlawful communications, or messages without a required lawful basis or consent, or contact anyone on a suppression or do-not-contact list;
• +send any text or SMS/MMS message without the prior express (or, for marketing texts, prior express written) consent required by law, or in violation of the TCPA and FCC rules, the CTIA Messaging Principles and Best Practices, wireless-carrier requirements, or A2P 10DLC or toll-free registration and use-case rules, or in violation of quiet-hours or message-frequency limits, or without providing required opt-in disclosures and honoring STOP, HELP, and other opt-out and help keywords immediately;
• +solicit, gate, write, publish, exchange, or incentivize fake, false, misleading, or deceptive reviews, ratings, testimonials, or endorsements, selectively solicit reviews only from customers expected to be favorable, fail to disclose a material connection or incentive, or otherwise violate the Federal Trade Commission's rules or guidance on reviews and endorsements or the review, rating, or content policies of any platform;
• +place any outbound telephone call, robocall, or call using an artificial, prerecorded, synthetic, or AI-generated or cloned voice, or using an autodialer, without the prior express or prior express written consent required by law, to any number on the National Do-Not-Call Registry or your internal do-not-call list, outside permitted calling hours, with spoofed or inaccurate caller identification, or without required caller identification and any required disclosure that the recipient is speaking with an automated or artificial-intelligence system;
• +engage in fraud, deception, impersonation, harassment, defamation, discrimination, stalking, surveillance of individuals, or harm to any person;
• +use the Services, or any output, to make or materially inform a decision about a person's eligibility for employment, credit, housing, insurance, education, or an essential service or benefit, or for any other use that would make us or the Services a consumer reporting agency or subject to the Fair Credit Reporting Act;
• +use the Services for high-risk activities, for regulated financial, legal, medical, or electoral advice, or for any use requiring a license, registration, or authorization you do not hold;
• +upload malware, attempt to gain unauthorized access, probe, scan, or test the vulnerability of our systems or those of our providers, conduct penetration testing without our prior written consent, circumvent usage, security, authentication, tenancy, or rate limits, or attempt to access another customer's data;
• +access, automate, or take action in any third-party system, account, or website that you are not authorized to use, or in a manner that violates that third party's terms, including through the DFX browser extension or any other browser connection;
• +reverse engineer, decompile, scrape, resell, sublicense, rent, time-share, or provide the Services as a service bureau to third parties, use the Services or their outputs to develop, train, or improve a competing product or any machine-learning model, or conduct benchmarking or competitive analysis for publication, except where such restriction is prohibited by law;
• +input or generate content that is illegal, infringing, deceptive, sexually explicit, or that you do not have the right to use, use outputs in a manner that misrepresents them, or misrepresent AI-generated or AI-assisted content as human-created where prohibited;
• +violate the acceptable-use or usage policies of any AI model provider, telephony provider, messaging provider, email provider, extension store, browser vendor, or other provider whose services underlie the Services.

You are solely responsible for your use of the Services and for ensuring that any communications, outreach, automations, or actions you direct, configure, authorize, or approve, or that the Services take under settings you enable, comply with all applicable laws and the policies of any platform or recipient. We may investigate suspected violations and may suspend or terminate access, remove content, disable features, throttle usage, or report unlawful activity, with or without notice.

Where you use the Services to draft, schedule, or send communications, or to act in your connected accounts, you are the sender and the responsible party. You are solely responsible for obtaining any required consents, honoring opt-outs and do-not-contact requests, providing required disclosures and identification, and complying with all applicable communication, marketing, calling, recording, and privacy laws.

DFX AND THE GENERAL TAKE NO RESPONSIBILITY FOR THE CREATION OR SENDING OF ANY COMMUNICATION. Any message, email, reply, call script, voicemail, sequence, post, or other communication that the Services generate is an automated draft or automated action that you are responsible for, and DFX is not responsible for its content, accuracy, tone, claims, recipients, timing, or compliance. No communication is sent and no outward action is taken except in accordance with the sending, approval, and automation behavior you explicitly configure and authorize.

When you connect a sending account, phone line, social channel, or other outbound channel, you choose and authorize how the General may act, for example: prepare drafts only (nothing is sent), stage each communication for your approval before it sends, approve a group of communications together as one decision, or send communications you have authorized automatically within limits you set. You may change this setting at any time. By selecting a setting that permits sending or automated action, and by connecting the account, you expressly authorize the Services and The General to send communications and take the corresponding actions on your behalf under that setting, and you accept sole responsibility for them. Where the Services group similar items into a single approval, your approval of the group is your approval of every item in it, and you are responsible for reviewing what you approve. You represent that you are authorized to send from the address, number, domain, or account you connect.

Where you connect social media accounts and authorize publishing, the Services may create, schedule, and publish posts and other content to those accounts on your behalf. You are the publisher of record and are solely responsible for the content, its accuracy, its legal compliance, and compliance with each platform's terms. We are not responsible for any published content, for platform enforcement actions, or for account restriction, suspension, or termination arising from your use.

Cold and bulk outreach carry specific legal obligations, and you bear them. If you conduct outbound, cold, or bulk outreach, whether by email, text or SMS/MMS message, chat, social message, connection request, or telephone call, you are the sender or caller of record and are solely responsible for compliance with anti-spam, telemarketing, texting, calling, and marketing laws (including CAN-SPAM, CASL, the TCPA and FCC rules, the CTIA messaging guidelines and wireless-carrier and A2P/10DLC requirements, the Telemarketing Sales Rule, state "mini-TCPA" laws, and GDPR/ePrivacy), including having the lawful basis or consent required for the channel (and, for calls using an artificial or AI-generated voice or an autodialer, or for marketing text messages, the prior express written consent required by the TCPA and FCC rules, as described in "Outbound calls, AI and synthetic voice, and robocalling" and "Text messages and SMS/MMS"), using accurate routing, header, and caller-identification information, clearly identifying yourself, providing and honoring a functioning opt-out, maintaining and honoring suppression, do-not-contact, and do-not-call lists, and sending or calling only from addresses, numbers, domains, and accounts you are authorized to use. Suppression and unsubscribe tools, dedicated sending-domain guidance, authentication checks, warm-up, daily caps, reply detection, quiet hours, and other deliverability and safety features are provided to assist you and on an as-is basis. We do not warrant deliverability, inbox placement, response rates, or that any feature ensures legal compliance, and we are not responsible for blocklisting, domain or sender-reputation harm, account suspension, recipient complaints, or regulatory exposure arising from your outreach.

We are not responsible for the creation, content, timing, deliverability, delivery failures, recipients, or consequences of any communication or action you direct, configure, authorize, or approve, or that the Services take under settings you enable. You are responsible for monitoring the communications and actions taken under those settings.

The Services can operate continuously and, where you enable it, autonomously. Features including recurring routines and standing orders ("Autopilots"), multi-step objectives ("Missions"), automatic inbox handling, forwarded-thread handling, scheduled campaigns, queued work that runs when a connected browser or device becomes available, and auto-send may research, source, draft, communicate, and take actions in your connected accounts on a schedule or in response to events, without further prompting from you, until you change the setting, pause, or disable them.

By enabling any Autopilot, Mission, automatic inbox handling, auto-send, queued execution, earned autonomy, proactive work, or any other setting that permits the Services to act without your per-action approval, you authorize the Services and The General to act autonomously on your behalf within those settings, and you accept sole responsibility for all resulting actions, communications, and consequences. This includes actions taken outside your working hours, actions taken after a delay or from a queue, and actions you did not individually review.

You are responsible for monitoring autonomous activity and for configuring appropriate guardrails, including rules, compliance settings, spend caps, daily limits, send modes, scopes, and approvals. You can pause all paid activity at any time. We do not guarantee the timing, frequency, accuracy, completeness, or outcome of any autonomous activity, that queued work will run, that it will run when expected, or that paused or cancelled work will stop before an action already in flight completes, and we are not liable for actions the Services take, or fail to take, within the settings you authorized.

The Services include an automated decisioning capability that determines, for a given action, whether to ask you first, to act without asking, or to refuse. That determination is made by software, using factors that may include how reversible and how consequential the action is, the system's confidence, the settings and scopes you have granted, limits and caps in force, and precedent drawn from your own past approvals, rejections, and corrections. Where you enable it, the scope of what proceeds without your approval may broaden over time as that precedent accumulates, and may narrow again if precedent goes stale or you correct it.

IF YOU ENABLE THIS CAPABILITY, YOU ARE AUTHORIZING SOFTWARE TO DECIDE WHEN YOUR APPROVAL IS NOT REQUIRED, AND YOU ACCEPT SOLE RESPONSIBILITY FOR EVERY ACTION IT ALLOWS TO PROCEED. Approving similar work in the past may result in later work of that kind proceeding without being shown to you. The decisioning logic is probabilistic and may be wrong in either direction: it may ask you about routine work, and it may allow work to proceed that you would have wanted to review. We do not warrant that it will classify any action correctly, that any floor, cap, scope, or compliance setting will constrain it as described, or that any grant you revoke will take effect before work already in flight completes.

You remain responsible for reviewing what your General has done, for revoking or narrowing any grant, and for turning the capability off. You may disable automated approval decisions and return to per-action approval at any time.

Where you enable it, the Services may start work you did not request. Detectors over your own data, such as a commitment made on a call, a proposal that has gone quiet, a renewal approaching, or a signal in an inbox, may cause the General to open a mission, conduct research, produce drafts and documents, hold time, or prepare other work on its own initiative and to present it to you.

Proactive work consumes usage and credits in the same way as work you request, including where you do not use, accept, or read the result. You are responsible for the settings that permit it and for the resulting charges. We do not warrant that a detector will fire, that it will fire correctly, that work it produces will be relevant or accurate, or that it will not act on a misreading of your data.

Where proactive work would result in an irreversible action, including sending a communication or acting in a connected system, it is subject to the same approval, autonomy, and sending settings as work you request. It is your responsibility to configure those settings so that proactive work cannot take an action you are unwilling to be responsible for.

The Services build and maintain a working memory of your business and your work, and record what they have learned from you. This includes instructions and corrections you state directly, and inferences drawn from your behavior, including the edits you make to a draft before sending it, the items you reject, the outcomes of your outreach such as replies, bounces, unsubscribes, and complaints, and other signals generated as you use the Services. Those learnings are applied to later work across the Services, including chat, research, deliverables, drafting, outreach, calls, and browser work.

A correction or learning recorded at the company level applies for your whole workspace and may be visible to, and may change work produced for, other members of that workspace. Do not state anything in a correction, instruction, or memory that you are unwilling to have applied to your team's work or shown to other members.

The Services also produce a summary of what they believe about your business, including material derived from your website, your connected accounts, your communications, and other sources you connect, and may present their own uncertainty about it. That summary is an inference, is generated by automated systems, and may be wrong. You are responsible for reviewing and correcting it. You can view, correct, and delete learnings and memory through the controls we provide, subject to the retention practices in our Privacy Policy.

We do not warrant that a correction will be applied on every surface, that it will be applied immediately or permanently, that a deleted learning will not have already influenced completed work, or that inferred preferences accurately reflect your intent.

The Services produce activity records, receipts, screenshots, work logs, counters, status labels, briefs, and reports intended to let you supervise automated work, and may mark a claim as verified or unverified. These are generated in part by automated systems from data available to us at the time. They may be incomplete, delayed, duplicated, missing, or wrong, and a record's absence is not evidence that something did not happen.

A label of "verified" means only that a corresponding internal record was found; it is not a warranty of accuracy, legality, or effect, and it does not mean the action succeeded in the third-party system. A label of "unverified" does not mean the action failed. You must not rely on any receipt, label, log, counter, brief, or report as your system of record, as evidence in a dispute, as proof of consent, or as a substitute for verifying the underlying system yourself. Where a record is used for billing, the billing provisions above govern.

The Services may offer compliance settings, regimes, rules, disclaimers, suppression behavior, approval floors, and similar features intended to help you operate within a regulatory framework, such as those associated with broker-dealer, investment-adviser, data-protection, anti-spam, or artificial-intelligence regulation. THESE ARE COMPLIANCE-READY TOOLING, NOT COMPLIANCE, AND NOT LEGAL ADVICE. Turning a setting on does not make your use lawful, does not create a compliance program, does not satisfy any obligation you owe to a regulator, and does not transfer any responsibility to us.

You remain solely responsible for your own regulatory compliance, including supervision, review, and approval by your registered principal, chief compliance officer, or other responsible person, for the accuracy and adequacy of any disclaimer or disclosure applied to your communications, for your books-and-records, archiving, retention, and supervision obligations, and for determining whether the Services may lawfully be used in your industry at all. The Services are not an archiving, supervision, surveillance, or books-and-records system of record, are not certified or validated against any regulatory framework, and must not be relied on to satisfy any recordkeeping, retention, or supervisory requirement.

Where you use the Services to interact with people through an artificial-intelligence system, including chat assistants, website concierge, front desk, voice agents, and outbound calls, YOU are the deployer of that system for regulatory purposes, including under the EU AI Act and comparable laws, and you are responsible for the transparency, disclosure, notice, human-oversight, record-keeping, and other obligations that attach to a deployer, and for determining which obligations apply to you. Any disclosure text, notice, or transparency feature we provide is a convenience aid provided on an AS-IS basis and may not be adequate for your jurisdiction, your use case, or your regulator.

We do not warrant that any compliance setting, rule, disclaimer, approval floor, suppression behavior, or transparency feature is complete, current, correct, applicable to you, or effective, and we are not liable for any regulatory finding, penalty, fine, enforcement action, censure, or private claim arising from your use of the Services, whether or not a compliance setting was enabled.

THE SERVICES ARE NOT DESIGNED, INTENDED, TESTED, CERTIFIED, OR OFFERED FOR USE WITH PROTECTED HEALTH INFORMATION, PAYMENT-CARD DATA, GRAMM-LEACH-BLILEY-COVERED FINANCIAL ACCOUNT DATA, CONSUMER REPORT DATA SUBJECT TO THE FAIR CREDIT REPORTING ACT, BIOMETRIC IDENTIFIERS, GOVERNMENT-ISSUED IDENTIFICATION NUMBERS, PRECISE GEOLOCATION, STUDENT RECORDS SUBJECT TO FERPA, CHILDREN'S DATA, CRIMINAL-HISTORY OR BACKGROUND-SCREENING DATA, SPECIAL-CATEGORY PERSONAL DATA UNDER GDPR OR COMPARABLE LAW, OR CLASSIFIED, EXPORT-CONTROLLED, OR OTHERWISE GOVERNMENT-RESTRICTED INFORMATION, AND MUST NOT BE USED WITH THEM.

We are not a HIPAA business associate and will not enter into a business associate agreement, the Services are not PCI DSS certified or validated, we are not a consumer reporting agency and the Services are not a consumer report, and we make no representation of compliance with any such framework. If you input, expose, transmit, or direct the Services to access any such data, you do so in breach of these Terms, you assume all resulting risk and liability, and you will defend and indemnify us for it. This section applies to every part of the Services, including chat, deliverables, connected accounts, the browser extension, connected devices, and voice and telephony features.

If you connect a mailbox, you authorize the Services to read, analyze, classify, triage, summarize, and draft replies to incoming and outgoing email, and, under your settings, to send email as you. Where you forward or hand a thread to your General, you authorize it to take that thread on and to act on it within your settings, and you are responsible for what you hand it and for anything contained in a forwarded thread. If you enable telephony or voice features, you authorize the Services to place and receive calls and to use an artificial, synthetic, or AI-generated voice on your behalf, including outbound calls placed by The General as described in the section titled "Outbound calls, AI and synthetic voice, and robocalling" below. Voice features may include an in-app or in-browser voice assistant or guide that, while active, captures and transmits your microphone audio to provide a spoken, interactive experience and to perform the work you request; voice usage is metered by duration and billed as usage. If you enable the meeting assistant, you authorize it to join your video meetings.

Calls and meetings may be recorded, transcribed, summarized, and stored to provide the Services. YOU ARE SOLELY RESPONSIBLE FOR PROVIDING ALL LEGALLY REQUIRED NOTICES AND OBTAINING ALL LEGALLY REQUIRED CONSENTS from call participants, meeting attendees, and other affected individuals before any call, recording, transcription, or meeting capture, including under all-party and two-party consent, wiretap, eavesdropping, and privacy laws in every applicable jurisdiction. We provide functionality, not legal compliance, and we are not responsible for your failure to obtain required notices or consents.

Where you enable and configure it, The General can place outbound telephone calls on your behalf using an artificial, synthetic, prerecorded, or AI-generated or AI-cloned voice, including for sales, discovery, qualification, appointment-setting, follow-up, surveys, and other outreach. This is a powerful capability that is subject to strict laws. When you enable outbound calling, YOU are the "caller," the initiator, and the party making or initiating each call for all legal purposes, including under the Telephone Consumer Protection Act ("TCPA") and its implementing rules. DFX and The General provide the calling technology only; you decide who is called, when, why, and what is said, and you alone are responsible for every call and its consequences.

OPT-IN ONLY. You may direct or authorize the Services to call only individuals who have given YOU the prior express consent required by law for the specific type of call being made, at the specific number being called, and by an artificial or AI-generated voice or automated system. For any telemarketing, sales, advertising, or promotional call placed with an artificial, prerecorded, or AI-generated voice, or using an automatic telephone dialing system, this means prior express WRITTEN consent from the called party, and you must be able to prove it. Each time you direct, schedule, authorize, or enable an outbound call, you represent and warrant that the called party has affirmatively opted in to being contacted by you at that number by that method, that the opt-in covers artificial or AI-generated voice calls, and that the consent has not been revoked. YOU MUST NOT USE THE SERVICES TO CALL ANY PERSON WHO HAS NOT OPTED IN.

You acknowledge that under the Federal Communications Commission's February 2024 declaratory ruling, calls that use AI-generated or cloned voices are treated as using an "artificial or prerecorded voice" under the TCPA and require the same prior express, and for telemarketing prior express written, consent. Consent obtained for one purpose or by one channel does not authorize calls of another type.

You are solely responsible for complying with all federal, state, local, and foreign laws governing outbound calls, robocalls, autodialing, and artificial or AI-generated voice, including without limitation: the TCPA and FCC rules; the Telemarketing Sales Rule and state telemarketing and "mini-TCPA" laws (such as Florida's FTSA and the laws of Oklahoma, Washington, and other states); the National Do-Not-Call Registry and your own internal do-not-call and suppression lists; federal and state calling-time restrictions (generally 8:00 a.m. to 9:00 p.m. in the called party's local time); accurate, non-spoofed caller identification and applicable caller-ID and STIR/SHAKEN requirements; any requirement to identify yourself and your business at the start of the call; any legally required disclosure that the person is speaking with an artificial-intelligence, automated, or synthetic-voice system (including state "bot" and AI-disclosure laws and the EU AI Act); call-recording notice and consent; and prompt honoring of opt-out, revocation, and do-not-call requests, including revocation communicated by any reasonable means during a call. You must maintain records of consent and honor revocation within the time the law requires.

Any gating, pre-authorization, suppression, calling-window, consent-capture, and disclosure controls we may provide are tools to assist you and are provided on an AS-IS basis. They are not legal advice, do not ensure compliance, and do not shift any responsibility to us. You must configure and use them, and independently verify your own compliance, before placing any outbound call. We do not warrant that any call, voice, script, or disclosure complies with any law.

DFX AND THE GENERAL TAKE NO RESPONSIBILITY FOR ANY OUTBOUND CALL PLACED THROUGH THE SERVICES, including its placement, timing, recipient, script, content, voice, disclosures, consent, or consequences, and are not responsible or liable for any claim, penalty, fine, statutory damages (including the per-call and per-violation damages available under the TCPA and state law), settlement, or regulatory or enforcement action arising from calls you direct, authorize, configure, schedule, or enable. You assume all such risk and you will defend and indemnify us for it as set out below. Because the TCPA and similar laws impose significant statutory penalties per call, you should obtain your own legal advice before conducting any outbound calling campaign.

Where you enable and configure it, the Services can send and receive text messages (SMS and MMS) on your behalf, including appointment reminders and confirmations, replies to inbound texts, follow-ups, review-link and other requests, and other messages, to the numbers you or your customers provide. When a text message is sent through the Services at your direction or under your settings, YOU are the sender, message originator, and responsible party for all legal purposes. DFX and The General provide the messaging technology only; you decide who is texted, when, why, and what is said, and you alone are responsible for every message and its consequences.

Text messaging is subject to strict laws and to wireless-carrier and industry requirements, and you bear them. You may direct or authorize the Services to text only individuals who have given YOU the prior express consent required by law for the type of message being sent at the number being texted, and, for any marketing, promotional, or advertising text, the prior express WRITTEN consent required by the TCPA and FCC rules, and you must be able to prove it. You are solely responsible for complying with all laws and standards governing text messaging, including without limitation: the TCPA and FCC rules; the CTIA Messaging Principles and Best Practices; wireless-carrier requirements and A2P 10DLC and toll-free registration, brand and campaign vetting, and approved use-case rules; the Telemarketing Sales Rule and state telemarketing and "mini-TCPA" laws; the National Do-Not-Call Registry and your own suppression and do-not-contact lists; quiet-hours and message-frequency limits; providing clear opt-in disclosures (including program or business name, the purpose and frequency of messages, and that message and data rates may apply, with links to applicable terms and privacy notices); and providing and immediately honoring STOP, END, UNSUBSCRIBE, and other opt-out keywords and HELP responses. You must obtain and retain records of consent and honor opt-out and revocation immediately.

You are solely responsible for the content, accuracy, and legality of every text message the Services send at your direction or under your settings, for ensuring your messaging use case, sender identity, and content match any brand, campaign, or number registration you have made, and for not sending prohibited, restricted, or age-gated content. Wireless carriers and messaging providers may filter, block, throttle, suspend, or terminate messaging traffic, numbers, or campaigns, and may impose fees or penalties, based on content, volume, complaint rates, consent, or registration status, in their sole discretion. We do not warrant deliverability, that any message will be delivered, or that any feature ensures legal or carrier compliance.

DFX AND THE GENERAL TAKE NO RESPONSIBILITY FOR ANY TEXT MESSAGE SENT OR RECEIVED THROUGH THE SERVICES, including its content, recipients, timing, consent, opt-outs, or consequences, and are not responsible or liable for any claim, penalty, fine, statutory damages (including the per-message and per-violation damages available under the TCPA and state law), settlement, carrier action, number or campaign suspension, or regulatory or enforcement action arising from messages you direct, authorize, configure, schedule, or enable. Any consent-capture, opt-out keyword, quiet-hours, frequency, and suppression controls we may provide are tools to assist you, are provided on an AS-IS basis, are not legal advice, do not ensure compliance, and do not shift any responsibility to us. You assume all such risk and will defend and indemnify us for it as set out below.

Where you enable them, the Services include features that request reviews and ratings from your customers (for example, by asking recent customers to leave a review and by offering a review link by message, text, email, or during a call), and that draft and, under your settings, publish responses to reviews on third-party platforms (such as Google) on your behalf. When you use these features, you are the party soliciting the reviews and publishing the responses, and you are solely responsible for them.

You are solely responsible for ensuring that your solicitation of reviews and your review responses comply with all applicable laws and with the policies of each review platform, including the Federal Trade Commission's rules and guidance on consumer reviews, endorsements, and testimonials (including the prohibitions on fake, false, or misleading reviews, on suppressing or manipulating reviews, and on providing compensation or incentives in exchange for reviews without the required disclosure) and each platform's own rules, which may prohibit selectively soliciting reviews only from customers you expect to be favorable ("review gating"), incentivized reviews, or automated or bulk posting. You are responsible for the truthfulness and substantiation of any statement in a review or response, for any material connection or incentive disclosure, and for any legally required disclosure that a response is automated or AI-generated.

Review requests and responses that the Services generate are AI-assisted drafts or automated actions that you are responsible for. We are not responsible or liable for any review solicited, any response drafted or published, the accuracy, tone, or compliance of either, or for any platform enforcement action, content removal, rating impact, account restriction, suspension, or termination, or regulatory action arising from your use of these features. We do not warrant that any review will be received or published, or that any feature ensures compliance with any law or platform policy.

The Services include a website concierge widget, front desk, and chat and voice assistants that, where you deploy them, interact autonomously with your website visitors and callers, answer questions about your business, gate and route inquiries, and capture leads. When you deploy these features on your own site, domain, or phone line, you are the operator and the deployer, and you are the responsible party for every interaction they have with your visitors and customers.

You are solely responsible for the accuracy of the information you configure the assistant to convey, for the statements, representations, quotes, commitments, and disclosures it makes to your visitors and callers, for providing any legally required notice that they are interacting with an automated or artificial-intelligence system, for any recording notices and consents, and for the privacy notice and cookie disclosures on your own site. Outputs of these assistants are AI-generated and may be inaccurate or unsuitable, and they may state something you would not have said. We are not responsible or liable for anything the concierge, front desk, or assistant says, promises, or does, for the leads or data captured, or for any consequence to your visitors, callers, or business.

Where you enable sourcing and enrichment, the Services identify and collect contact and company information from publicly available sources and from third-party data-enrichment providers (such as contact-discovery and email-finding services) and write it into your workspace, CRM, and connected tools at your instruction. This includes lookups you trigger from a page you are viewing, in which case the identifying details available to the Services, such as a name and company, are transmitted to those providers. Contact data obtained this way may be inaccurate, outdated, or incomplete, and email addresses and other details may be inferred, guessed from a pattern, or unverified. We do not warrant the accuracy, completeness, deliverability, verification status, or lawful availability of any sourced or enriched data, and a result presented as verified may still be wrong.

You are solely responsible for the lawful collection, storage, and use of contact data about third parties, including having a valid legal basis and providing any required notices, and for complying with all applicable data-protection, anti-spam, and marketing laws before contacting any person whose information the Services source or enrich. You must not use the Services or any sourced data in a manner that violates the terms of any source or provider, and you must independently verify an address or number before relying on it.

Where you connect a CRM (such as HubSpot) or other third-party tools using API keys or authorized connections you provide, you authorize the Services to read from and write to those systems on your behalf, including creating and updating records, notes, and activities, and to run periodic read-only health checks against those connections so that a broken connection can be surfaced to you. You are responsible for the API keys and credentials you provide, for the scope of access you grant, and for the accuracy and consequences of any data written under your instruction or settings. We are not responsible for data loss, overwrites, duplication, or other effects in your connected systems, for a write that is reported as complete but is not, for a connection that expires or breaks, or for any change those providers make to their APIs or terms.

Where you connect a Google account, you authorize the Services to access the Google data covered by the scopes you approve, which may include calendar, meetings, mail, and file storage, in order to perform the work you request. Where you connect Google Drive, the Services may create and maintain a work-log file in your own Drive and append entries describing work performed. That file lives in your Drive under your control, and you are responsible for who you share it with.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Your use of Google services is also governed by your agreement with Google, and we are not responsible for Google's services, availability, or changes to them. You may disconnect a Google connection at any time from our portal or from your Google account security settings.

You may authorize the Services, including through a browser connection, to operate within your own logged-in sessions and connected accounts and to take actions a user could take, such as navigating, reading, entering and submitting data, sending messages and connection requests, and updating records in third-party tools, portals, and websites.

You represent and warrant that you have the authority and right to grant such access, that your use complies with the terms, policies, and access controls of each third party, and that you remain responsible for everything done in those accounts. Some third parties restrict or prohibit automated or programmatic access; you are responsible for compliance with their terms, and we are not liable for any account limitation, suspension, termination, data loss, or other consequence arising from such use. Where credentials or sessions remain on your own device or systems, you are responsible for their security.

We make available a browser extension for Google Chrome and other Chromium-based browsers, and other methods of connecting a browser (together, the "Extension" and, with the features it enables, "Browser Operation"). Browser Operation lets The General work inside a browser on your own computer, in the browser profile you connect, while you remain signed into your own accounts. This section applies in addition to the rest of these Terms whenever you install the Extension or connect a browser, and it controls over any conflicting provision with respect to Browser Operation. If you do not accept this section, do not install the Extension and do not connect a browser.

License. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Extension on devices you own or control, solely to connect to your own DFX workspace and solely for your own internal business purposes. You may not modify, adapt, translate, decompile, disassemble, reverse engineer, republish, redistribute, rent, resell, or use the Extension to connect to anything other than your own DFX account, to operate a service for third parties, or to build or assist a competing product. All rights not expressly granted are reserved. We may update, change, limit, suspend, revoke, or discontinue the Extension or any browser connection at any time, including remotely, automatically, and without notice, and we may require that you update to a minimum version in order to keep using it, including for security reasons, which may cause an older install to stop working.

Store terms and browser vendors. The Extension is distributed through third-party extension stores and runs inside third-party browsers. Your acquisition and use of it are also subject to the terms and policies of those providers, including the Google Chrome Web Store Terms of Service and Developer Program Policies and the terms of any other store or browser you use. Those are agreements between you and that provider, and we are not responsible for them. Stores and browser vendors control review, publication, updates, versioning, and removal. Different users may be running different versions of the Extension, and an older version may lack features, fixes, or safeguards present in a newer one. Browser vendors may change, deprecate, or remove the interfaces the Extension depends on, which may break, degrade, or disable it without notice. We do not warrant that the Extension will be published, approved, kept available in any store, compatible with any browser or browser version, updated on any schedule, or available at all.

What Browser Operation does. When you connect a browser and work is approved, the Extension attaches to a browser tab on your device using the browser's developer tooling interface (the Chrome DevTools Protocol) and performs structured actions in that tab, which currently include opening a web address, clicking an element, entering text, waiting for an element to appear, reading the visible text and the markup of the page, capturing an image of the page, reading the current web address, and checking whether an expected result is present. Where you use the side panel, the web address and title of the tab you are viewing are sent with your message so that your instruction has context, any file you attach is sent with it, and features you invoke from the panel, such as finding a contact's email address or subscribing to a plan, transmit the information those features require. Where you use voice in the panel, your microphone audio is captured and transmitted while a voice session is active. The Extension also reports connection, version, capability, presence, and error-category signals so that work is routed correctly and so that failures can be diagnosed. Approved work may be queued and carried out later, when a connected browser becomes available. These are descriptions of how the Extension works at the time of writing, provided for transparency. THEY ARE NOT WARRANTIES, COMMITMENTS, OR REPRESENTATIONS ABOUT FUTURE BEHAVIOR, and the design, capabilities, and data flows may change at any time. Our handling of the information involved is described in our Privacy Policy and in the browser extension privacy notice we publish for the Extension.

YOUR BROWSER PROFILE, YOUR DEVICE, YOUR RESPONSIBILITY. The Extension operates inside the browser profile you connect it to. That profile may be signed into your email, your calendar, your CRM, your bank, your brokerage, your payroll and tax systems, your health or insurance portals, your social accounts, your customers' or employer's systems, and anything else you have ever logged into in it, and it may hold saved passwords, payment methods, session cookies, autofill data, browsing history, and other extensions. YOU ALONE DECIDE WHICH DEVICE, WHICH BROWSER, WHICH PROFILE, AND WHICH SIGNED-IN ACCOUNTS TO EXPOSE TO BROWSER OPERATION, AND YOU ARE SOLELY RESPONSIBLE FOR EVERYTHING REACHABLE FROM THAT PROFILE. We strongly recommend that you connect a dedicated browser profile signed into only the accounts you intend The General to use, that you do not connect a profile with access to financial, payment, payroll, tax, health, legal, or other sensitive systems, and that you do not connect a device you do not exclusively control. If you choose otherwise, you do so knowingly and at your own risk and you accept all resulting consequences.

SAFETY AND CONTAINMENT CONTROLS ARE AIDS, NOT GUARANTEES. We may provide features intended to reduce risk, which may include a list of restricted domains meant to keep browser work away from banking, brokerage, payment, payroll, and personal email sites, a working tab that the Extension creates and uses instead of the tab you are looking at, per-action domain scoping, refusal to run script supplied by our servers, pacing, rate limits, daily caps, working-hours windows, per-action approval prompts, activity receipts, and pause and disconnect controls. ALL SUCH CONTROLS ARE PROVIDED ON AN AS-IS BASIS AS CONVENIENCE AIDS ONLY. They are heuristic and deliberately incomplete, cannot identify every sensitive or inappropriate site, and may be defeated or bypassed by redirects, embedded frames, single sign-on hops, shortened or mistyped links, sites that change, look-alike or newly registered domains, browser or platform changes, network conditions, software defects, version differences, or content that manipulates the automation. THEY MAY FAIL, AND THEY WILL NOT PREVENT EVERY UNWANTED ACTION. We do not warrant that any control will block any particular site or action, that The General will remain within any boundary, that any limit will be honored, or that any receipt or log is complete or accurate. You must not rely on any of them as your only protection, must configure your own guardrails, and must monitor activity. The existence of these controls does not transfer any responsibility to us.

Actions are real, immediate, and frequently irreversible. Anything The General does in your browser is a real action in a live system, taken with your identity, your session, and your privileges, exactly as if you had done it yourself. It can send messages and connection requests, submit forms and applications, publish content, accept terms, agree to contracts, place or cancel orders, incur charges, create, alter, overwrite, or delete records, trigger notifications and obligations to other people, and produce effects that cannot be undone. THERE IS NO UNDO. The General is an automated system driven by probabilistic AI models and it can and will sometimes misread a page, click the wrong control, enter the wrong text, act on the wrong record or the wrong person, repeat an action, act at the wrong time, or fail partway through and leave a system in an inconsistent state. YOU ACCEPT ALL OF THIS AS AN INHERENT CHARACTERISTIC OF THE FEATURE. We are not responsible or liable for any action taken or not taken in your browser, or for any resulting message, post, request, order, purchase, payment, contract, disclosure, data loss, data corruption, deletion, overwrite, downtime, misdirected communication, or other consequence.

Untrusted page content and manipulation of the automation. To decide what to do next, The General reads content from the pages it operates on. That content is written by third parties and is inherently untrustworthy, as described in the section titled "Untrusted content and manipulation of automated systems" below, which applies in full to Browser Operation.

Page content, screenshots, and disclosure to us and our providers. To carry out and verify browser work, the text, markup, images of the screen, and web addresses of the pages worked on are transmitted from your device to us over the internet and, in turn, to our AI model providers and other sub-processors so that the next step can be planned and so that you can be shown evidence of what happened. THIS CONTENT MAY INCLUDE ANYTHING PRESENT ON THOSE PAGES, INCLUDING PERSONAL INFORMATION, SPECIAL-CATEGORY OR SENSITIVE PERSONAL INFORMATION, CONFIDENTIAL AND PROPRIETARY BUSINESS INFORMATION, TRADE SECRETS, THIRD-PARTY DATA, AND INFORMATION SUBJECT TO CONTRACTUAL CONFIDENTIALITY OR REGULATORY OBLIGATIONS. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THAT YOU ARE PERMITTED TO DISCLOSE IT AND FOR OBTAINING ANY REQUIRED CONSENTS, NOTICES, OR AUTHORIZATIONS BEFORE DIRECTING BROWSER WORK ON ANY PAGE. Do not direct Browser Operation on pages containing information you may not lawfully or contractually transmit to us or to our processors.

Third-party sites and platforms, automated access, and account risk. Most websites, platforms, networks, and online services restrict or prohibit automated access, scripted interaction, browser automation, scraping, data extraction, bulk or templated messaging, automated connection or friend requests, and the use of tools of this kind, whether or not you are a signed-in, authorized human user, and whether or not the activity resembles what you could do by hand. YOU ARE SOLELY RESPONSIBLE FOR READING AND COMPLYING WITH THE TERMS OF SERVICE, ACCEPTABLE-USE, API, ANTI-AUTOMATION, RATE-LIMIT, AND ROBOTS POLICIES AND THE TECHNICAL ACCESS CONTROLS OF EVERY SITE, PLATFORM, AND SYSTEM YOU DIRECT THE GENERAL TO USE, and for determining before you begin that your intended use is permitted there. You represent and warrant that you are authorized to access and act in every system you direct Browser Operation on, that you are using your own credentials and your own lawfully held account, and that you have any authorization required from the owner of the system and from your employer, client, or partner where the system is theirs.

You acknowledge that automated activity can result in warnings, throttling, content removal, feature restriction, loss of access to an account, temporary or permanent suspension or termination of your account, loss of connections, followers, history, listings, reviews, advertising accounts, or data, forfeiture of amounts paid to that platform, IP or device blocking, claims by the platform for breach of contract, and claims under computer-access, anti-circumvention, and unfair-competition laws, including the U.S. Computer Fraud and Abuse Act, state computer-crime statutes, and comparable foreign laws. DFX IS NOT RESPONSIBLE OR LIABLE FOR ANY OF THESE OUTCOMES. Any volume caps, pacing intervals, daily or rolling limits, working-hours windows, or approval taps we offer are convenience features provided on an AS-IS basis, are not calibrated to any platform's actual and undisclosed enforcement thresholds, are not legal or compliance advice, do not make your use permitted, and do not protect your account. You choose the volume, cadence, targets, and content of automated activity, and you bear the entire risk of it.

Restrictions specific to Browser Operation. In addition to the Acceptable use section, you must not use Browser Operation to:

• +access, operate in, or take action in any account, device, network, or system you are not authorized to use, or use credentials belonging to another person or organization;
• +circumvent or attempt to circumvent any login wall, paywall, CAPTCHA, bot or automation detection, rate limit, access control, IP or device block, geographic restriction, or other technical protection measure;
• +collect, scrape, or harvest data, including personal data, in violation of a site's terms, applicable law, or the rights of any person;
• +operate on banking, brokerage, trading, cryptocurrency, payment, money-transfer, lending, credit-reporting, payroll, tax, benefits, insurance, health, medical, legal-matter, government, immigration, or voting and election-administration systems, or on any system used to move money, hold assets, or establish identity;
• +place orders, make or authorize payments, transfer funds or assets, trade securities or digital assets, apply for credit, or enter into contracts or other binding commitments;
• +operate on any system that stores or displays protected health information, cardholder or payment-card data, financial account information subject to the Gramm-Leach-Bliley Act, consumer report information subject to the Fair Credit Reporting Act, student records subject to FERPA, biometric identifiers, government-issued identification numbers, or classified, export-controlled, or otherwise restricted information;
• +operate on a shared, public, employer-owned, client-owned, or managed device or browser profile without the documented authorization of its owner and administrator, or in violation of any workplace, client, or information-security policy that applies to you;
• +impersonate any person or organization, misrepresent an automated action as having been taken by a human where that is prohibited or material, or evade any disclosure a site or law requires;
• +operate in the systems, accounts, or portals of your own clients, customers, or employer without their prior documented authorization;
• +generate load, request volumes, or interaction patterns that interfere with, degrade, or overburden any site or service.

Local software, device security, and the developer-tooling notice. The Extension is software that runs on your device with the permissions your browser grants it. You are responsible for the security, patching, malware protection, disk encryption, physical control, configuration, and backup of the device and browser profile you connect, and for the other extensions and software installed in that profile, any of which may be able to observe, modify, or interfere with what the Extension does or with the pages it works on. While the Extension is attached to a tab, your browser displays its own notice that the browser is being controlled by developer tooling or automated software; you must not suppress, spoof, or conceal that notice, and you are responsible for ensuring that anyone else with access to the device understands what it means. We are not responsible or liable for any incompatibility, performance impact, memory or battery consumption, crash, freeze, corrupted profile, lost tab or session, data loss, or other effect the Extension has on your device, browser, browser profile, other extensions, software, or network.

Connection tokens and who can use a connected browser. Connecting issues an access token that is stored locally in that browser and that identifies it to your workspace. ANYONE WITH ACCESS TO THAT BROWSER PROFILE OR DEVICE CAN USE THE CONNECTION, TALK TO YOUR GENERAL, SEE ITS ACTIVITY, AND DIRECT WORK WITHIN YOUR SETTINGS, AND USAGE THEY CAUSE IS BILLED TO YOU. Treat a connected browser as a credential. You must disconnect or revoke the connection immediately from the portal or the Extension if the device is lost, stolen, shared, serviced, sold, transferred, or accessed by anyone else, and when a team member leaves. You are responsible for all activity, usage, and charges under any connection you establish until it is revoked, and for promptly notifying us of any suspected compromise.

Beta status, availability, and metering. Browser Operation is an evolving capability, may be offered on a beta, limited-release, or pilot basis, and may be changed, gated, restricted, or withdrawn at any time. Runs may fail, stall, time out, be queued, be paused, be reclaimed and retried, be cancelled by a safety control, or be delivered late or not at all, and results may be incomplete or wrong. Browser turns consume usage and are metered and billed like other usage, including for runs that fail, are stopped, are repeated, or produce no useful result. We do not warrant availability, throughput, latency, completion, accuracy, or any outcome.

ASSUMPTION OF RISK. YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISK ARISING FROM INSTALLING THE EXTENSION, CONNECTING A BROWSER, AND EVERY ACTION TAKEN OR NOT TAKEN THROUGH BROWSER OPERATION, WHETHER YOU APPROVED IT INDIVIDUALLY, APPROVED IT AS PART OF A GROUP, AUTHORIZED IT IN ADVANCE, OR IT OCCURRED AUTONOMOUSLY UNDER SETTINGS YOU ENABLED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DFX AND THE GENERAL ARE NOT RESPONSIBLE OR LIABLE FOR BROWSER OPERATION OR ITS CONSEQUENCES, AND THE DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND INDEMNIFICATION SECTIONS OF THESE TERMS APPLY TO IT IN FULL.

To do its work, The General reads content it did not author: web pages, search results, documents, files, emails and forwarded threads, calendar invitations, form submissions, chat and voice input from your website visitors, CRM records, and data returned by third-party providers. That content is written by third parties and is inherently untrustworthy. It may contain text specifically crafted to manipulate an automated system into taking actions you did not intend, including navigating elsewhere, retrieving or disclosing information available in the session, contacting someone, changing a record, or acting for the benefit of whoever wrote it.

This risk, commonly called prompt injection, is inherent to every AI system that reads untrusted content, and no complete defense exists. WE DO NOT WARRANT THAT THE SERVICES WILL DETECT, RESIST, OR RECOVER FROM SUCH MANIPULATION, and we are not responsible or liable for any action, communication, disclosure, or loss resulting from it. You accept this risk and are responsible for limiting the accounts, systems, permissions, scopes, data, and sending capability that the Services can reach, and for reviewing work before relying on it.

Where you enable it, you may connect your own computer or device to the Services and authorize The General to propose and, subject to the approval controls provided, run commands, scripts, and programs on that device on your behalf. These commands run on your own machine, under your own operating-system account and its permissions, with the access that account has to your files, networks, applications, and connected systems.

Commands, scripts, and code the Services generate are produced by automated systems and may be incorrect, unsafe, or destructive, and may create, modify, move, delete, transmit, or expose data, install or change software, or make other changes to your device or connected systems. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING EACH COMMAND BEFORE APPROVING IT AND FOR EVERYTHING THAT RUNS ON YOUR DEVICE OR SYSTEMS AS A RESULT OF THE SERVICES, whether you approve it individually or authorize it in advance. You are responsible for the security, configuration, and backups of your device, for limiting the access the local connection has, and for ensuring you are permitted to run what you approve. We provide this capability on an AS-IS basis and are not responsible or liable for any data loss, corruption, downtime, security incident, unintended change, or other consequence of any command, script, or program proposed, run, or facilitated through the Services on your device or systems.

Where you enable engineering or build features, The General may write, modify, and generate software code, create branches and open pull requests in the source-code repositories you connect, and run your build, test, and continuous-integration pipelines on your behalf. You authorize these actions, and you remain responsible for the repositories, accounts, and pipelines you connect and for the scope of access you grant.

Code and other output the Services generate are produced by automated systems and may contain errors, bugs, security vulnerabilities, insecure or non-compliant patterns, or material that is subject to third-party or open-source license terms, and may not be original, correct, or fit for your purpose. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, TESTING, SECURING, AND DECIDING WHETHER TO MERGE, DEPLOY, OR RUN ANY CODE THE SERVICES GENERATE, and for the operation, security, and licensing of your software and systems. We do not warrant that generated code is correct, secure, non-infringing, or suitable, and we are not responsible or liable for any defect, outage, data loss, security incident, infringement, license violation, or other consequence arising from code the Services generate or from any branch, pull request, build, merge, or deployment you accept.

The Services use third-party AI models, including from Anthropic and OpenAI, and may fail over or route between model providers and model versions to maintain availability, manage cost, or improve results. To generate outputs, take actions, and classify communications, your instructions, business context, connected-account data, message content, page content, and documents are transmitted to these third-party providers for processing, as further described in our Privacy Policy. We may change model providers, models, versions, and routing at any time, and identical requests may produce different results at different times.

Outputs are probabilistic and generated by large language models that can and do produce errors, omissions, hallucinated or fabricated information (including invented facts, figures, citations, names, addresses, and contact details), and content that may not be unique to you and may be similar or identical to content generated for others. You must independently verify any facts, figures, citations, contact details, legal, tax, medical, financial, or other statements, and any other material, before relying on, sending, publishing, or distributing them.

You must comply with the acceptable-use and usage policies of the model providers whose models underlie the Services, as they may be updated. We may restrict, filter, or refuse any request, and may terminate features or accounts, where required by a provider or by law.

We make no representation that outputs are accurate, complete, current, non-infringing, fit for a particular purpose, or compliant with any law or standard, and outputs do not constitute professional, legal, financial, tax, medical, or other regulated advice. You assume all risk arising from your use of outputs and from any action the Services take based on them.

We and our licensors own all right, title, and interest in and to the Services, including all software, models, prompts, workflows, technology, designs, templates, and content we provide, and all related intellectual property. Except for the limited right to use the Services under these Terms, no rights are granted to you, by implication, estoppel, or otherwise.

Subject to your compliance with these Terms and payment of fees, you may use the deliverables the Services generate for you for your internal business purposes. As between you and us, you own the deliverables produced specifically for you, excluding our underlying technology, prompts, templates, and any third-party materials. Because outputs are generated by AI models, we make no representation that any output is protectable by copyright, is original, or is free of third-party rights.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation. We may collect and use aggregated and de-identified data derived from use of the Services to operate, secure, analyze, and improve our products, provided such data does not identify you or any individual.

You must not use the Services, their outputs, or any performance or usage data about them to develop, train, or improve a competing service or any machine-learning model, or to conduct benchmarking or competitive analysis for publication, without our prior written consent.

If you believe material available through the Services infringes your copyright, contact us at hello@dfxintel.com with the information required by the Digital Millennium Copyright Act. We may remove material and terminate repeat infringers.

You grant us a non-exclusive, worldwide, royalty-free license to use your name, logo, and marks to identify you as a customer in our marketing materials, website, and sales conversations, in a manner consistent with your brand guidelines where you provide them. You may withdraw this permission at any time by writing to hello@dfxintel.com, and we will stop new use within a reasonable period.

If you provide a testimonial, quote, review, case-study participation, or take part in a recorded demonstration or interview, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, edit for length and clarity, and publish it, together with your name, title, and company, in connection with marketing the Services, and you represent that you are authorized to provide it and that any statement in it is truthful and reflects your honest experience. Results described by any customer are that customer's experience and are not a guarantee of any result for you.

The Services rely on third-party providers, including for AI models, payment processing, communications and email delivery, voice and telephony, meetings, hosting and databases, authentication, web analytics, sourcing and enrichment data, and connected applications you choose. Your use of connected third-party services is governed by their terms, and we are not responsible or liable for them, for their acts or omissions, for their availability, or for changes they make, including changes that break an integration. We may add, change, or remove sub-processors, providers, and integrations. A current list of sub-processors is described in our Privacy Policy and is available on request.

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care, and in no event less than the care it uses for its own confidential information. This does not apply to information that is public, independently developed, rightfully obtained without duty of confidence, or required to be disclosed by law, provided that the receiving party gives reasonable notice where legally permitted.

We apply reasonable technical and organizational measures designed to protect the Services and the data in them, including encryption in transit, encryption of sensitive credentials at rest, per-tenant separation, access controls, and logging. We do not warrant that these measures will prevent every unauthorized access, loss, or misuse, and no product, transmission method, or storage method is completely secure.

You are responsible for your own security posture, including the security of your devices, browsers, browser profiles, email accounts, connected systems, credentials, tokens, and team access, for choosing what to connect and what scope to grant, for reviewing activity, and for notifying us promptly of any suspected compromise. If we become aware of a security incident affecting your data that requires notification under applicable law, we will notify you without undue delay and provide the information reasonably available to us.

THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUTS, COMMUNICATIONS, AUTONOMOUS OR PROACTIVE ACTIONS, APPROVAL DECISIONS, RECEIPTS, LABELS, LOGS, MEMORY, LEARNINGS, OR REPORTS WILL BE ACCURATE, TIMELY, COMPLETE, DELIVERABLE, OR RELIABLE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT ANY FEATURE WILL PREVENT ANY PARTICULAR ACTION, THAT ANY LIMIT, CAP, SCOPE, PAUSE, APPROVAL, OR COMPLIANCE SETTING WILL BE ENFORCED, OR THAT ANY WORK WILL BE PERFORMED, PERFORMED ONCE, PERFORMED ON TIME, OR PERFORMED AT ALL. YOU USE THE SERVICES AT YOUR OWN RISK.

WITHOUT LIMITING THE FOREGOING, THE DFX BROWSER EXTENSION AND ALL BROWSER OPERATION, AND EVERY SAFETY, CONTAINMENT, SCOPING, APPROVAL, PACING, CAP, LOGGING, AND RECEIPT FEATURE ASSOCIATED WITH THEM, ARE PROVIDED AS IS AND AS AVAILABLE. WE DO NOT WARRANT THAT THE EXTENSION WILL BE AVAILABLE, PUBLISHED, COMPATIBLE, OR FREE OF DEFECTS, THAT ANY ACTION WILL BE PERFORMED CORRECTLY, COMPLETELY, OR ONLY ONCE, THAT ANY RESTRICTED SITE WILL BE AVOIDED, THAT ANY LIMIT OR APPROVAL WILL BE ENFORCED, THAT PAGE CONTENT OR AUTOMATION WILL NOT BE MANIPULATED BY THIRD-PARTY CONTENT, OR THAT YOUR USE WILL COMPLY WITH THE TERMS OF ANY SITE, PLATFORM, OR EMPLOYER.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DFX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OPPORTUNITY, ACCOUNT ACCESS, PLATFORM STANDING, OR SENDER REPUTATION, OR FOR ANY REGULATORY FINE OR STATUTORY DAMAGES ASSESSED AGAINST YOU, OR FOR ANY COMMUNICATION SENT, ACTION TAKEN IN A CONNECTED BROWSER, DEVICE, OR ACCOUNT, OR ACTION TAKEN OR NOT TAKEN BY THE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, APPLY IN THE AGGREGATE AND NOT PER CLAIM OR PER INCIDENT, APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN. Without them, our pricing would be materially different.

Nothing in this section limits your obligation to pay amounts due, your indemnification obligations, or your liability for infringement of our intellectual property, breach of confidentiality, or misuse of the Services.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless DFX and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content, your connected accounts, and your workspaces, including workspaces you operate for your own clients; (b) your use of the Services and any outputs, and any decision made or action taken in reliance on them; (c) any communication, outreach, call, text or SMS/MMS message, recording, review solicitation or response, social or website post, published content, concierge or front-desk interaction, or action you direct, configure, authorize, send, publish, or approve, including those taken autonomously, proactively, from a queue, or under an automated approval decision made within settings you enabled, and any code, branch, pull request, build, deployment, command, script, or program the Services generate, run, or facilitate on your systems, devices, or repositories at your direction or with your approval; (d) your installation and use of the DFX browser extension or any other browser connection and every action taken or attempted through it, including your choice of device, browser profile, and signed-in accounts, the sites, platforms, and systems you direct it to operate on and your authority to do so, any page content, screenshot, personal data, confidential information, or regulated data it transmits, any purchase, payment, contract, disclosure, deletion, or other irreversible effect it causes, and any suspension, termination, restriction, blocking, penalty, or claim imposed by any platform, site, employer, client, or system owner as a result; (e) your collection, sourcing, enrichment, storage, processing, profiling, or contacting of personal data about any third party, and your use of contact data obtained through the Services; (f) your violation of these Terms or any law or third-party right, including anti-spam, telemarketing, calling, texting, robocalling, and autodialing laws (including the TCPA, FCC rules, the Telemarketing Sales Rule, the CTIA guidelines, wireless-carrier and A2P/10DLC and toll-free messaging requirements, and state calling, texting, and "mini-TCPA" laws), artificial-, synthetic-, and AI-generated-voice, AI-disclosure, and artificial-intelligence laws (including the EU AI Act), do-not-call requirements, the Federal Trade Commission's rules and guidance on reviews, ratings, endorsements, and testimonials and any platform review or content policy, recording and wiretap, computer-access and anti-circumvention laws (including the Computer Fraud and Abuse Act and comparable state and foreign laws), data-protection, consumer-protection, credit-reporting, employment, intellectual-property, and election laws, and the terms of any connected platform, extension store, browser vendor, model provider, or other provider; (g) your participation in any referral, partner, affiliate, or promotional program and any statement you make about DFX or the Services; (h) your input of, or direction of the Services toward, regulated, sensitive, or out-of-scope data; and (i) your negligence or willful misconduct.

We will notify you of any claim for which we seek indemnification, and you will not settle any claim in a way that imposes an obligation or admission on us without our prior written consent. We may assume control of the defense at our own expense, in which case you will cooperate.

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate your access, or disable any feature, immediately if you breach these Terms, fail to pay, create risk or legal exposure for us or for others, generate abusive load, or if required by law or by a provider. Where practical and lawful we will give notice, but we may act first where the risk is immediate.

Upon termination, your right to use the Services ends, outstanding amounts become due, automations, autopilots, missions, and connections stop, credits are forfeited, and we may delete Your Content after a reasonable period. For thirty (30) days after termination, and subject to payment of amounts due, you may request an export of Your Content in the formats we make available. After that period we may delete or de-identify it, subject to legal retention requirements and to routine backups that expire on their own cycle. Sections that by their nature should survive termination will survive, including those on fees owed, Your Content and your representations, acceptable use, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.

We may modify, suspend, or discontinue any part of the Services at any time, and features may be offered on a beta or evolving basis. We may update these Terms from time to time; if we make material changes we will provide notice (for example, by posting the updated Terms with a new date, by email, or by in-product notice). Your continued use after the changes take effect constitutes acceptance. If you do not agree, you must stop using the Services and may cancel as provided above.

Please read this section carefully; it affects your legal rights. These Terms are governed by the laws of the State of Delaware, the state of incorporation of Deal Flow Xchange Inc, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before starting an arbitration or other proceeding, you agree to send a written notice of dispute to hello@dfxintel.com describing the claim and the relief sought, and to negotiate in good faith for at least sixty (60) days. This requirement is a condition precedent to commencing arbitration, and any limitation period is tolled during it.

Except for claims that may be brought in small-claims court and claims for injunctive relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect, before a single arbitrator, conducted in the English language. The arbitration will take place in Wilmington, Delaware, or by remote means, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, except that a court decides whether the class-action waiver is enforceable.

YOU AND DFX AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. YOU AND DFX EACH WAIVE ANY RIGHT TO A JURY TRIAL. If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remainder will proceed in arbitration.

Where twenty-five (25) or more similar claims are asserted against us by or with the assistance of the same or coordinated counsel, the claims will be administered in batches of no more than fifty (50), each before a single arbitrator, with the parties cooperating in good faith on batching and scheduling in order to reduce cost and delay.

Opt out of arbitration. You may opt out of this arbitration agreement by sending written notice to hello@dfxintel.com with the subject line "Arbitration Opt-Out", including your name, account, and a statement that you opt out, within thirty (30) days of first accepting these Terms. Opting out does not affect any other provision of these Terms, and the class-action waiver and jury waiver continue to apply to the extent permitted by law.

Any claim must be brought within one (1) year after it arises, or it is permanently barred to the extent permitted by law. For any dispute not subject to arbitration, you and DFX consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

These Terms, the Privacy Policy, the Data Processing Addendum where applicable, the browser extension privacy notice, and any plan, order, or program terms you accept are the entire agreement between you and us regarding the Services and supersede all prior agreements, proposals, and representations. Any conflicting or additional terms in your purchase order or vendor forms are rejected and have no effect unless we sign them.

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms or any right under them without our prior written consent, and any attempted assignment without consent is void; we may assign them freely, including in connection with a merger, acquisition, financing, or sale of assets. These Terms bind and benefit the parties and their permitted successors. Nothing in these Terms creates any third-party beneficiary right. We are independent contractors, and nothing here creates a partnership, joint venture, agency, franchise, or employment relationship. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including provider outages, model-provider changes, platform enforcement, network failures, and acts of government (force majeure). Notices to you may be given by email or by posting in the Services; notices to us must be sent to hello@dfxintel.com.

Questions about these Terms may be sent to hello@dfxintel.com.