Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the accuracy of the information you provide and for all activity that occurs under your account, your team members' accounts, and any access links we issue.

You are responsible for maintaining the security of your account credentials, multi-factor authentication, and any magic links or access tokens. You must notify us promptly of any unauthorized access or use. We are not liable for any loss arising from your failure to safeguard your credentials.

The General is a software product that uses artificial intelligence to research, draft documents, organize work, and, where you connect accounts and approve, take certain actions on your behalf. The Services are provided as a software tool. They are not a law firm, accounting firm, investment adviser, broker-dealer, financial planner, tax adviser, or provider of professional advice of any kind.

Outputs are generated by automated systems and large language models and may be inaccurate, incomplete, outdated, or unsuitable for your purpose. You are solely responsible for reviewing, verifying, and deciding whether and how to use any output. You must not rely on any output as professional, legal, financial, tax, medical, or other regulated advice. We do not guarantee any particular result, outcome, revenue, response, deliverable quality, accuracy, or availability.

Some features stage actions (such as emails, messages, or updates to connected systems) for your review. Any action that requires your approval is taken only after you approve it, and you are responsible for that decision and its consequences.

The Services are offered on a paid subscription basis plus usage-based charges. By subscribing you authorize us and our payment processor to charge your payment method on a recurring basis and for any usage, credits, seats, overages, taxes, and other amounts due.

• +Subscription fees are billed in advance on a recurring monthly or annual basis and renew automatically until cancelled.
• +Onboarding fees, where applicable, are applied as usage credits and are non-refundable.
• +Usage of the Services consumes prepaid credits. We may apply a markup to our underlying costs of providing usage. If your card is on file, we may automatically purchase additional credits when your balance runs low; if not, usage may pause until you add credits.
• +Additional team seats, credit packs, and overages are charged as incurred or as described at purchase.
• +All fees are exclusive of taxes, which you are responsible for, except taxes on our net income.

ALL FEES, CHARGES, CREDITS, AND PAYMENTS ARE NON-REFUNDABLE, except where required by applicable law. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid or credits already purchased, and unused credits may expire as described at purchase or upon termination.

We may change our prices, plans, credit rates, or markups on a prospective basis. We will provide notice of material changes, and continued use after the change takes effect constitutes acceptance. If your payment fails, we may retry, suspend or limit the Services, and you remain responsible for amounts due plus any costs of collection.

"Your Content" means the data, documents, instructions, business information, and credentials you provide or connect, and the data the Services access from accounts you connect (such as email, calendar, CRM, or other tools). As between you and us, you own Your Content.

You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Your Content, and to access your connected accounts, solely as necessary to provide, secure, and improve the Services and to act on your instructions. You represent and warrant that you have all rights, consents, and authority necessary to provide Your Content, to connect those accounts, and to authorize the Services and The General to access and act on them.

You are responsible for the accuracy and legality of Your Content and for maintaining your own backups. We are not responsible for any loss, deletion, or alteration of Your Content, or for any action taken in a connected account at your instruction or with your approval.

You agree not to use the Services to, and not to permit anyone to:

• +violate any law, regulation, or third-party right, including privacy, publicity, intellectual property, anti-spam (such as CAN-SPAM), telemarketing (such as the TCPA), data protection (such as GDPR or CCPA), securities, or consumer-protection laws;
• +send spam, unsolicited or unlawful communications, or messages without a required lawful basis or consent;
• +engage in fraud, deception, harassment, defamation, discrimination, or harm to any person;
• +use the Services for high-risk activities, regulated financial or legal advice, or any use requiring a license you do not hold;
• +upload malware, attempt to gain unauthorized access, probe or test our systems, or circumvent usage, security, or rate limits;
• +reverse engineer, scrape, resell, or build a competing product from the Services or their outputs except as permitted by law;
• +input or generate content that is illegal, infringing, or that you do not have the right to use, or use outputs in a manner that misrepresents them as human-created where prohibited.

You are solely responsible for your use of the Services and for ensuring that any communications, outreach, or actions you direct or approve comply with all applicable laws and the policies of any platform or recipient. We may investigate suspected violations and may suspend or terminate access, remove content, or report unlawful activity, with or without notice.

Where you use the Services to draft, schedule, or send communications, or to act in your connected accounts, you are the sender and the responsible party. You are solely responsible for obtaining any required consents, honoring opt-outs and do-not-contact requests, providing required disclosures, and complying with all applicable communication, marketing, privacy, and recording laws.

DFX AND THE GENERAL TAKE NO RESPONSIBILITY FOR THE CREATION OR SENDING OF ANY COMMUNICATION. Any message, email, draft, sequence, post, or other communication that the Services generate is an automated draft that you must review, and DFX is not responsible for its content, accuracy, tone, claims, recipients, or compliance. No communication is sent and no outward action is taken except in accordance with the sending behavior you explicitly configure and authorize.

When you connect a sending account or other outbound channel, you choose and authorize how the General may act, for example: prepare drafts only (nothing is sent), stage each communication for your approval before it sends, or send communications you have authorized automatically. You may change this setting at any time. By selecting a setting that permits sending, and by connecting the account, you expressly authorize the Services and The General to send communications and take the corresponding actions on your behalf under that setting, and you accept sole responsibility for them. You represent that you are authorized to send from the address or account you connect.

We are not responsible for the creation, content, timing, deliverability, delivery failures, recipients, or consequences of any communication or action you direct, configure, authorize, or approve. You are responsible for monitoring the communications and actions taken under the settings you enable.

The Services use third-party and proprietary AI models. Outputs are probabilistic and may contain errors, omissions, or fabricated information, and may not be unique to you. You must independently verify any facts, figures, citations, legal or financial statements, or other material before relying on or distributing them.

We make no representation that outputs are accurate, complete, current, non-infringing, fit for a particular purpose, or compliant with any law or standard. You assume all risk arising from your use of outputs.

We and our licensors own all right, title, and interest in and to the Services, including all software, models, technology, designs, and content we provide, and all related intellectual property. Except for the limited right to use the Services under these Terms, no rights are granted to you.

Subject to your compliance with these Terms and payment of fees, you may use the deliverables the Services generate for you for your internal business purposes. As between you and us, you own the deliverables produced specifically for you, excluding our underlying technology, templates, and any third-party materials.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction. We may collect and use aggregated and de-identified data derived from use of the Services to operate, secure, analyze, and improve our products.

The Services rely on third-party providers, including for AI models, payment processing, communications, voice, meetings, hosting, authentication, and connected applications you choose. Your use of connected third-party services is governed by their terms, and we are not responsible or liable for them. We may add, change, or remove sub-processors and integrations.

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, rightfully obtained, or required to be disclosed by law.

THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DFX OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless DFX and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content and your connected accounts; (b) your use of the Services and any outputs; (c) any communication, outreach, or action you direct, send, or approve; (d) your violation of these Terms or any law or third-party right; and (e) your negligence or willful misconduct.

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, create risk or legal exposure, or if required by law or a provider. Upon termination, your right to use the Services ends, outstanding amounts become due, and we may delete Your Content after a reasonable period. Sections that by their nature should survive termination will survive.

We may modify, suspend, or discontinue any part of the Services at any time. We may update these Terms from time to time; if we make material changes we will provide notice (for example, by posting the updated Terms with a new date or by email). Your continued use after the changes take effect constitutes acceptance. If you do not agree, you must stop using the Services.

Please read this section carefully; it affects your legal rights. These Terms are governed by the laws of the State of Delaware, the state of incorporation of Deal Flow Xchange Inc, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions.

Except for claims that may be brought in small-claims court and claims for injunctive relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by final and binding individual arbitration administered by a recognized arbitration provider, conducted in the English language. The arbitration will take place in Delaware or by remote means, and judgment on the award may be entered in any court of competent jurisdiction.

YOU AND DFX AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AND DFX EACH WAIVE ANY RIGHT TO A JURY TRIAL. Any claim must be brought within one (1) year after it arises, or it is permanently barred to the extent permitted by law.

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services and supersede all prior agreements. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. We are not liable for any delay or failure to perform due to causes beyond our reasonable control (force majeure). Notices to you may be given by email or by posting in the Services.

Questions about these Terms may be sent to hello@dfxintel.com.