Abrigo

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Borrower-facing functionality is unavailableNov 3 13:00 UTC · monitoring · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 5 19:07 UTC monitoring: The Sageworks platform is available, with the exception of borrower facing capabilities. Please check your email for more specific details as they are available.
  2. Nov 5 19:16 UTC monitoring: We are continuing to monitor for any further issues.
  View on the provider's status page
• Sageworks Analysis, Sageworks API and Online Portal NowOct 30 14:58 UTC · resolved · critical impact
  Emergency maintenanceService taken offlineProvider used security languageInvestigation mentionedRestoration reported
  1. Oct 30 14:58 UTC investigating: Abrigo is conducting emergency maintenance to the Sageworks application. We apologize for the late notice and will communicate when it is restored as soon as possible.
  2. Oct 30 15:19 UTC investigating: We are continuing to investigate this issue.
  3. Oct 30 17:27 UTC investigating: The Abrigo team continues to investigate the issue. We identified irregular activity in our environment, and, out of abundance of caution, we disabled the Sageworks application at approximately 11:25am ET. At this time, we do not anticipate the Sageworks application being...
  4. Oct 30 20:27 UTC investigating: The Abrigo team continues to investigate the issue impacting Sageworks. At this time, we do not anticipate the Sageworks application being restored today. Another update will be posted at 8:00pm ET and sent to Product and IT & Security Contacts.
  5. Oct 31 00:03 UTC identified: The Abrigo team continues to investigate the issue impacting Sageworks. Another update will be posted at 11:00am ET on Oct. 31 and sent to Product and IT & Security Contacts.
  6. Oct 31 15:17 UTC identified: The Abrigo team continues to investigate the issue impacting Sageworks. We will provide the next update no later than tomorrow, November 1, at 11:00am ET to all designated Product and IT & Security Contacts in your institution.
  7. Nov 1 16:51 UTC identified: We are working diligently to restore access to the majority of the Sageworks suite by 8am ET Monday, November 2. Please check your email for more specific details.
  8. Nov 2 12:11 UTC monitoring: The Sageworks platform is now available, with the exception of borrower facing capabilities. Please check your email for more specific details.
  9. Nov 2 12:11 UTC monitoring: We are continuing to monitor for any further issues.
  10. Nov 3 19:23 UTC resolved: The Sageworks platform is now available, with the exception of borrowing facing capabilities. Please check your email for more specific details.
  View on the provider's status page
• Emergency Construct MaintenanceOct 21 13:50 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  1. Oct 21 13:50 UTC identified: Abrigo is performing a security update that requires maintenance to Construct on October 21. Construct will be temporarily unavailable while this maintenance is performed. We’ll work to minimize disruption and provide further updates at: https://status.abrigo.com
  2. Oct 21 19:01 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Abrigo IDSep 21 16:01 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 21 16:01 UTC investigating: Abrigo is aware that AbrigoID is currently inaccessible for users. If you are currently logged into your Abrigo application, you may continue using it; however, new logins may be prevented. Our teams are investigating the issue and working on a resolution as quickly as...
  2. Sep 21 16:48 UTC monitoring: AbrigoID has been restored, allowing application login to resume. We will continue to monitor performance and address issues as soon as possible. While AbrigoID was inaccessible, other Abrigo applications continued to function as expected.
  3. Sep 22 17:05 UTC monitoring: Within the Sageworks Analyst suite beginning 9/21, some users have experienced intermittent issues with left-hand navigation loading, general latency, and Abrigo ID login failures. Abrigo engineering and network teams are actively investigating the underlying cause and have...
  4. Sep 22 21:49 UTC monitoring: Updates Postponed The updates made to the Lending and Portfolio Risk solutions over the weekend are going to be temporarily rolled back today, September 22 at 8:00pm ET, and re-released at a future date. We will communicate timing as soon as it's available. We apologize for any...
  5. Sep 23 16:23 UTC resolved: Reverting to the August release was successful and all issues related to the September release have been resolved. Once the root cause has been identified and resolved communications will be sent for the next release using the normal notification path.
  View on the provider's status page
• Connectivity Issues to SQL Servers (SWA & BAM+)Jan 18 09:00 UTC · resolved · minor impact
  Investigation mentioned
  1. Jan 18 17:13 UTC resolved: Abrigo recently completed a successful product update to our Sageworks products during our scheduled maintenance window. Starting this morning around 4:00am ET, our hosting provider performed underlying infrastructure maintenance, which caused intermittent connectivity issues...
  View on the provider's status page
• Abrigo Fraud Detection X9 Check ProcessingOct 20 18:51 UTC · resolved · minor impact
  Service restricted or degraded
  1. Oct 20 18:51 UTC investigating: Due to the Amazon Web Services outage, Abrigo fraud Detection's processing of X9 check files may have been delayed or paused since 8:00am ET. we will provide and update once the X9 file processing resumes.
  2. Oct 20 21:31 UTC identified: We are currently in the QA process to turn file import back on for for Abrigo Fraud Detection X9 ingestion. Once we have believe the AWS outage is no longer an issue we will send an update. Thank you for your patience.
  3. Oct 20 23:11 UTC resolved: File importing has been turned on and we are not seeing issues. We will continue to monitor. We appreciate your patience during this global issue.
  View on the provider's status page
• BAM+ Intermittent Outage Related to AWS Global OutageOct 20 14:59 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 20 14:59 UTC investigating: At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for...
  2. Oct 20 16:18 UTC monitoring: We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.
  3. Oct 20 16:18 UTC monitoring: We are continuing to monitor for any further issues.
  4. Oct 20 16:51 UTC monitoring: We are continuing to monitor for any further issues.
  5. Oct 20 17:06 UTC identified: The issue has been identified and a fix is being implemented.
  6. Oct 20 17:50 UTC monitoring: A fix has been implemented and we are monitoring the results.
  7. Oct 20 21:34 UTC monitoring: We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
  8. Oct 21 00:21 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Sageworks Analyst - Unplanned OutageOct 20 13:37 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 20 13:37 UTC investigating: Beginning at 8:51am ET on Monday, October 20th, the Sageworks application became unavailable due to a global outage with service provider, Amazon Web Services. This impacts internal Sageworks pages and external borrower portal pages. Our teams are actively working with the...
  2. Oct 20 14:50 UTC investigating: We continue to experience connectivity issues across Sageworks due to the ongoing AWS global outage. Our team is actively running diagnostics, and testing workarounds to restore full access as quickly as possible. We know this disruption is frustrating and appreciate your...
  3. Oct 20 15:33 UTC identified: As of 11:30 AM, the core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Not Loading: - Dynamic Application: - The portal...
  4. Oct 20 16:26 UTC identified: Current Status: Identified - As of 11:30 AM, the majority of core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Dynamic...
  5. Oct 20 22:26 UTC identified: As of 6:00 PM ET, access has been restored to the Sageworks application for all solutions with the exception of Automation Flows and Decision Models. These solutions continue to be impacted by the Amazon Web Services (AWS) outage. Abrigo Connect is experiencing connectivity...
  6. Oct 21 11:36 UTC resolved: Sageworks Analyst All services fully restored as of 6:53 PM EST 20 October night after AWS outage resolution. Impact: No further interruptions; systems operating normally. Abrigo Connect Full functionality restored at 4:46 AM EST 21 October following AWS outage recovery....
  View on the provider's status page
• Sageworks navigation bar failing to loadMay 1 12:28 UTC · resolved · major impact
  Restoration reported
  1. May 1 12:28 UTC identified: An issue preventing the Sageworks navigation bar from loading has been identified. The issue is actively being remediated. Users may see errors sporadically while remediation continues. Full remediation and restoration to normal operation is expected within the next 30...
  2. May 1 12:44 UTC monitoring: A fix has been applied, and Abrigo is continuing to monitor the results.
  3. May 1 12:48 UTC resolved: This incident has been resolved.
  View on the provider's status page
• IQAS name scan processing outageMar 18 18:30 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentioned
  1. Mar 21 15:06 UTC resolved: We are currently investigating this issue.
  View on the provider's status page
• Abrigo Fraud Detection processing errorsJan 10 15:39 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• CrowdStrike outage affecting Abrigo applicationsJul 19 05:48 UTC · postmortem · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SSH connection failure on fileservice.abrigo.comJul 14 09:30 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Storage Hardware FailureJul 3 14:00 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• DNS interruptionJun 4 14:38 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• SSH connections to fileservice.abrigo.com failingMar 17 16:06 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• MOVEit Transfer Delayed ProcessingFeb 19 05:00 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Fileservice HTTPS transfers failedFeb 15 14:00 UTC · resolved · minor impact
  No classified wording
  View on the provider's status page
• Abrigo ID and BAM+ issues with DNS resolutionFeb 3 05:09 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• SSH/FTPS services unavailableJan 24 21:30 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• AbrigoID Intermittent Access IssuesDec 18 13:30 UTC · resolved
  Restoration reported
  View on the provider's status page
• IQAS unavailableDec 13 02:30 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• AbrigoID unavailable due to database errorDec 11 23:00 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Partial outageOct 24 15:00 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• Partial outageOct 23 17:00 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page

Documented dependents

Organisations publicly documented as relying on this provider. A relationship is not an impact.