Airwallex

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Partial outage on FX conversion-quote serviceOct 27 08:22 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 27 08:22 UTC investigating: As of 06:50 UTC on 27 October 2026, we have observed an issue affecting our FX conversion-quote-api service impacting FX conversion and payouts. Our team is actively investigating and will update as soon as more information is available.
  2. Oct 27 08:35 UTC resolved: From 06:50 to 08:18 UTC on 27 October 2026, we observed an issue with FX conversion-quote service. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Degraded performance in Sandbox simulation featuresOct 26 02:27 UTC · resolved · minor impact
  Service restricted or degraded
  1. Oct 26 02:27 UTC monitoring: We are currently conducting essential maintenance on our Sandbox environment. Starting at 10:00 AM SGT, certain simulation features will be temporarily unavailable. We will provide an update once maintenance is complete.
  2. Oct 29 19:16 UTC resolved: The essential maintenance on our Sandbox environment is now complete, and simulation features are working normally again.
  View on the provider's status page
• Third-party outage causing PIX payment failuresOct 16 03:07 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 16 03:07 UTC investigating: As of 16 October 2026 01:02 UTC, we have observed an issue affecting PIX payment processing. Some transactions may fail or experience delays.
  2. Oct 16 11:51 UTC resolved: From 01:02 to 11:08 UTC on Oct 16, 2026, we observed (an) issue(s) external to Airwallex impacting PIX Payments and Payouts in all regions. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failuresOct 9 00:32 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 9 00:32 UTC investigating: As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
  2. Oct 9 00:35 UTC identified: As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
  3. Oct 9 00:48 UTC identified: We are continuing to work on a fix for this issue.
  4. Oct 9 02:05 UTC resolved: Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Third-party outage causing delays in processing some USD depositsOct 3 11:14 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 3 11:14 UTC identified: From 2026-09-29 10:51 UTC, we have observed an issue affecting some USD deposits. The issue has been identified and is under investigation by our banking partner. The issue is external to Airwallex.
  2. Oct 6 02:22 UTC resolved: From 10:51 UTC on 2026-09-29 to 21:00 UTC on 2026-10-05, we observed an issue external to Airwallex that affected some USD deposits. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Google Pay outageSep 16 16:14 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 16 16:14 UTC investigating: Starting at 22:56 SGT, we observed an issue affecting Google Pay transactions. Initial investigation indicates the root cause is external to Airwallex. We are monitoring the situation closely and will provide an update as soon as more information becomes available.
  2. Sep 16 16:44 UTC resolved: From 22:56 on Sep 16 to 00:37 on Sep 17, 2026 SGT, we observed an external issue impacting Google Pay transactions. The issue has been resolved, and all affected systems have been restored to full functionality.
  View on the provider's status page
• Increased latency in Web AppSep 14 09:47 UTC · resolved · minor impact
  Restoration reported
  1. Sep 14 09:47 UTC resolved: From 07:15 to 07:47 UTC on September 14, 2026, some users experienced increased latency loading Web App content after logging in. The issue has been resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Degraded performance in Payments via MastercardAug 15 04:36 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 15 04:36 UTC investigating: As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.
  2. Aug 15 05:14 UTC identified: We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.
  3. Aug 15 05:43 UTC resolved: From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Third-party outage causing PIX payment failuresJul 29 03:59 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 29 03:59 UTC investigating: From 00:10 UTC on 2026-07-29, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
  2. Jul 29 05:43 UTC resolved: From 00:10 to 04:48 UTC on 2026-07-29, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Third-party outage causing PIX payment failuresJul 26 10:54 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 26 10:54 UTC investigating: From 03:13 UTC on 2026-07-26, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
  2. Jul 26 15:35 UTC monitoring: As of 13:29 UTC on 2026-07-26, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.
  3. Jul 26 18:44 UTC resolved: From 03:13 to 13:29 UTC on 2026-07-26, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.
  View on the provider's status page
• Third-party outage causing PIX payment failuresJul 25 16:09 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Degraded performance of Payments in HK regionJul 16 02:36 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Partial outage for card 3DS authenticationJul 15 07:39 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Third-party outage impacting multiple payment methods in the APAC regionJul 9 00:00 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Third-party outage causing card payments failures in US regionApr 27 00:00 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page