Alloy

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Onfido down across clientsNov 4 17:06 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Nov 4 17:06 UTC investigating: Our engineering team is actively investigating intermittent issues with Onfido's motion-capture service, causing evaluations for some Alloy Customers to reach "Partial" results. We are in contact with Onfido and will provide additional updates as we receive them.
  2. Nov 4 18:48 UTC resolved: Onfido identified the root cause of the issue preventing motion capture. Their engineering team rolled back a recent change and the issue is now resolved. Evaluations running through Onfido for document verification should now complete successfully.
  View on the provider's status page
• Security Advisory Notice: Alloy Unaffected by Reported PHP VulnerabilitiesOct 22 16:30 UTC · resolved
  Restoration reported
  1. Oct 22 16:30 UTC investigating: Alloy's products and services do not use PHP or have any PHP dependencies. Alloy has proactively reviewed all systems and confirmed we are unaffected by PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. AWS, Alloy's infrastructure provider, has also confirmed in their...
  2. Oct 22 16:31 UTC monitoring: Alloy's products and services do not use PHP or have any PHP dependencies. Alloy has proactively reviewed all systems and confirmed we are unaffected by PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. AWS, Alloy's infrastructure provider, has also confirmed in their...
  3. Oct 27 18:36 UTC resolved: This incident has been resolved.
  View on the provider's status page
• File exports fail to downloadOct 9 11:15 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 9 11:15 UTC investigating: File exports in Alloy Dashboard fail to download. We are currently investigating this issue.
  2. Oct 9 11:53 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 9 13:08 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Socure DocV is failing to complete for multiple clientsSep 10 19:58 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Sep 10 19:58 UTC investigating: We are currently investigating the issue.
  2. Sep 11 00:37 UTC resolved: The issue is currently resolved. Socure DocV is available again. RCA is upcoming.
  View on the provider's status page
• [Retroactive] Issues loading Workflows, Journeys, and Application QueuesSep 9 15:49 UTC · resolved
  No classified wording
  1. Sep 9 15:49 UTC resolved: Between approximately 11:18 AM and 11:38 AM ET, some users experienced intermittent issues loading Workflows, Journeys, and Application Queues in the Alloy Dashboard. A fix has been rolled out and we have confirmed that the affected pages are loading normally.
  View on the provider's status page
• Degraded Export FunctionalitySep 4 19:10 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  1. Sep 4 19:10 UTC investigating: Exports functionality has experienced degraded performance throughout this week; we’re investigating the issue. We are currently investigating this issue.
  2. Sep 4 19:54 UTC resolved: We’ve identified the issue, deployed a fix, and confirmed export processing performance has returned to normal levels.
  View on the provider's status page
• Threatmetrix integration downtimeAug 27 16:45 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Aug 27 22:20 UTC resolved: Between 12:45 PM and 1:20 PM ET on August 27, a third-party data provider Threatmetrix experienced a service disruption that caused intermittent connection errors on device intelligence checks. During this window, some evaluations that use impacted service completed as partial...
  View on the provider's status page
• Degraded performanceAug 25 18:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 25 18:45 UTC investigating: Our automation detected degraded performance of Dashboard, Production API and Sandbox API components. We are currently investigating this issue.
  2. Aug 25 18:56 UTC monitoring: Performance have been restored, all components are operational.
  3. Aug 25 20:39 UTC resolved: Issue have been fully resolved. Elevated error rates were observed on August 25th between 14:18 and 14:22 PM ET and between 14:29 and 14:35 PM ET
  View on the provider's status page
• loqate down address formatter unavailableAug 20 15:38 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Aug 20 15:38 UTC identified: We've detected issues with our address formatting provider.  Decisioning is continuing to operate, but raw provided address will be sent to downstream services, which may result in some false negatives. We are currently in contact with the vendor and will update as soon as we...
  2. Aug 20 20:43 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Journeys API ErrorsJul 21 17:56 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Jul 21 17:56 UTC investigating: Some customers are experiencing elevated error rates for our Journeys API. We are investigating the impact now, and working on remediation.
  2. Jul 21 18:24 UTC investigating: We have pushed a fixed which has resolved majority of the issues, we are currently monitoring
  3. Jul 21 18:36 UTC investigating: The issue has now been resolved, and our team is still currently monitoring. We've also confirmed that this case impacted our dashboard, and that related impact has been addressed as well.
  4. Jul 21 18:52 UTC investigating: Live traffic has been fully restored and the underlying issue has been resolved. We are continuing to address residual latency affecting dashboard indexing for requests submitted during the incident period, and the team is actively working toward full recovery.
  5. Jul 22 15:44 UTC resolved: The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET. Thank you for your patience while we worked to...
  View on the provider's status page
• Login Issues and Application Queues Not DisplayingJul 17 14:42 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentioned
  View on the provider's status page
• Integration Downtime: LexisNexisJul 14 15:31 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• API DowntimeJun 18 18:03 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• API DowntimeJun 11 19:22 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• [Retroactive] Homepage Dashboard Not LoadingMay 8 13:00 UTC · resolved
  Restoration reported
  View on the provider's status page
• Latency and intermittent API unavailaiblityMay 8 03:23 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Test Suite endpoints experiencing an increase in errorsApr 23 14:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• SDK Initialization Issue Affecting Some SDK PluginsMar 5 16:00 UTC · resolved
  Restoration reported
  View on the provider's status page
• [Retroactive] Elevated JQ Evaluation Memory ErrorsMar 5 04:00 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• API DowntimeFeb 24 09:30 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Webhook Processing DelaysFeb 19 20:49 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Increased Response Times for Dashboard and APIFeb 17 21:03 UTC · resolved · minor impact
  Investigation mentioned
  View on the provider's status page
• [Retroactive] Errors When Saving New Workflow VersionsFeb 2 17:27 UTC · resolved
  Restoration reported
  View on the provider's status page
• Some Analytics and Detail Pages Not Loading DataJan 8 18:43 UTC · resolved · minor impact
  Investigation mentioned
  View on the provider's status page
• Some Analytics and Detail Pages Not Loading DataJan 2 21:15 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page