Alpaca

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Delayed crypto deposits and withdrawals: third-party provider outageNov 4 22:29 UTC · identified · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 4 22:29 UTC investigating: Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider, a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe. Affected transfers are on hold, not lost, and will be processed in...
  2. Nov 4 22:31 UTC identified: Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider , a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe. Affected transfers are on hold, not lost, and will be processed...
  3. Nov 5 00:16 UTC identified: We are continuing to work on a fix for this issue.
  4. Nov 5 19:11 UTC identified: We are continuing to work with our vendor on this wallets outage
  5. Nov 6 09:04 UTC identified: Our provider has begun restoring their services, with access expected to expand over the next several hours. Crypto deposits and withdrawals may still be delayed while we confirm screening is fully restored and process any held transfers.
  View on the provider's status page
• SMS Verification Issues Affecting User Sign-InNov 3 08:14 UTC · resolved
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Nov 3 08:14 UTC investigating: We're aware that some users are experiencing issues completing sign-in when using a text message verification code. Email or authenticator app verification methods are not affected. Our team is actively working on a fix. We will post another update within 15 minutes.
  2. Nov 3 08:23 UTC identified: We've identified the cause of the SMS verification delays affecting some users' sign-in attempts and are working closely with our provider to restore normal SMS delivery.
  3. Nov 3 08:58 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Issues on Exchange AvailabilityOct 21 04:35 UTC · resolved
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 21 04:35 UTC investigating: Overnight trading and market data delivery (BOATS / overnight REST endpoints and streaming feeds) are currently unavailable due to an exchange-wide trading halt declared by our third-party overnight venue, Blue Ocean ATS (BOATS), as of 11:46 PM ET. We are actively monitoring...
  2. Oct 21 05:12 UTC investigating: As a precaution due to the ongoing 3rd overnight venue trading halt, we are temporarily disabling overnight fractional share trading.
  3. Oct 21 05:31 UTC identified: We have turned off fractional overnight trading. Whole share orders remain unaffected and continue to process normally. Our team is in direct contact with the market data vendor to investigate and resolve the issue.
  4. Oct 21 05:41 UTC identified: We're writing to let you know about an ongoing incident that affects overnight trading. What happened Blue Ocean ATS (BOATS), our third-party overnight venue, declared an exchange-wide trading halt at 11:46 PM ET on October 20 after network connectivity issues at its provider....
  5. Oct 21 06:43 UTC resolved: We've resumed receiving overnight market data from Blue Ocean ATS (BOATS). We have re-enabled overnight fractional share trading for all correspondents.
  View on the provider's status page
• Brief API TimeoutsOct 19 23:43 UTC · resolved · major impact
  Restoration reported
  1. Oct 19 23:43 UTC resolved: From 6:15 PM to 6:22 PM ET, some API requests experienced elevated timeouts. Most affected requests were retried successfully. The issue is resolved, and all services have been operating normally since.
  View on the provider's status page
• 3rd Party Outage affecting Market DataOct 15 17:32 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 15 17:32 UTC investigating: We are investigating an 3rd party outage affecting market data delivery for IEX and SIP feeds. New bars and trades may not be updating for impacted symbols. We are actively working to restore the feed and will post updates soon.
  2. Oct 15 17:39 UTC identified: We have identified the cause of the market data delivery issue as a vendor-side network disruption affecting third-party data feeds (IEX and SIP). This is not caused by an issue on our end. We continue to work with the vendor to restore the feed and will post updates as the...
  3. Oct 15 17:57 UTC identified: We are continuing to work on a fix for this issue.
  4. Oct 15 18:06 UTC identified: We’re continuing to investigate the issue and will share an update as soon as we have more information.
  5. Oct 15 18:09 UTC identified: As a precaution during this outage, we are temporarily disabling notional and fractional share trading to open new positions to prevent orders from executing at stale prices. Whole-share trading remains available. Liquidation will still be available. We will restore fractional...
  6. Oct 15 18:15 UTC monitoring: Market Data Feeds are receiving quotes and restored. We are continuing to monitor the performance
  7. Oct 15 18:18 UTC monitoring: We have re-enable notional and fractional share trading
  8. Oct 15 18:46 UTC resolved: The incident has been resolved. Connectivity to our market data provider has been restored, and market data (IEX and SIP feeds) is updating normally. Fractional and notional share trading have been re-enabled. We apologize for any inconvenience this caused.
  View on the provider's status page
• Sandbox LatencyOct 10 21:38 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 10 21:38 UTC investigating: We’re investigating an issue affecting some users in the sandbox environment. Requests to multiple services may be returning errors or failing to complete. Our teams are working to restore normal service and will provide another update as more information becomes available.
  2. Oct 10 21:48 UTC monitoring: Service has been restored for affected sandbox requests, and we’re monitoring performance to confirm stability.
  3. Oct 10 22:21 UTC resolved: Elevated latency affecting multiple sandbox services has been resolved. Service performance has returned to normal, and monitoring confirms recovery. Production services were not affected. We apologize for the disruption.
  View on the provider's status page
• Delays in End-of-Day Position Reporting for a Subset of AccountsOct 9 07:16 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Oct 9 07:16 UTC investigating: We are currently experiencing a delay in our Beginning of Day (BOD) processing. As a result, EOD position (GET /v1/reporting/eod-positions) may temporarily reflect the previous business day's values.
  2. Oct 9 07:47 UTC identified: The sync processing job is currently running. EOD position synchronization remains delayed while the job completes. Cash balances and withdrawables are unaffected and available. We are actively monitoring the process.
  3. Oct 9 08:01 UTC monitoring: The job for EOD positions continues to progress as expected. We anticipate processing to complete by approximately 09:30 UTC (5:30 AM EDT). We will provide our next update once processing is complete or if the timeline changes.
  4. Oct 9 09:25 UTC resolved: All daily EOD sync have been completed. This incident is now resolved.
  View on the provider's status page
• Brief API TimeoutsOct 7 16:32 UTC · resolved
  Investigation mentionedRestoration reported
  1. Oct 7 16:32 UTC resolved: From 12:18 PM to 12:28 PM ET, multiple APIs experienced elevated timeouts(5xx error) . The issue is resolved, and we are investigating the root cause.
  View on the provider's status page
• Order processing delaysSep 30 17:13 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 30 17:13 UTC investigating: We are experiencing a brief disruption affecting order processing, which may cause some orders to remain pending. Our team is looking into the issue urgently
  2. Sep 30 17:23 UTC investigating: We’re continuing to investigate the issue and will share an update as soon as we have more information.
  3. Sep 30 17:34 UTC monitoring: We’re no longer observing delays in the Orders endpoint and will continue monitoring for any further issues.
  4. Sep 30 17:35 UTC monitoring: The issue has been mitigated and we are monitoring our systems
  5. Sep 30 17:50 UTC monitoring: We are no longer seeing any error in our system from the last update.
  6. Sep 30 18:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Intermittent Errors on Broker API Account and Position EndpointsSep 26 13:54 UTC · resolved · minor impact
  Restoration reported
  1. Sep 26 13:54 UTC monitoring: We've identified an issue to retrieve accounts and positions, and the system has already recovered. Our team continues to monitor the situation closely.
  2. Sep 26 14:01 UTC resolved: Impact window was between 13:37-13:47 UTC. We have not observed any further issues since our last update, and service remains stable. We will continue to monitor the system closely, please do not hesitate to contact us if you experience any issues.
  View on the provider's status page
• Issues on Paper Trading EnvironmentSep 22 20:30 UTC · resolved
  Restoration reported
  View on the provider's status page
• Investigating — incomplete EOD position snapshotsSep 19 19:32 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Intermittent Broker API TimeoutsSep 18 06:27 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Paper Trading Order Processing DisruptionSep 14 20:30 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Intermittent HTTP 500 errors across Multiple API'sSep 11 16:56 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Some Accounts Balances Update Are DelayedSep 11 08:00 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Intermittent Errors Affecting Broker API RequestsSep 10 07:45 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Intermittent Errors on Broker API Account and Position EndpointsSep 9 06:56 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Trading API Funding and Transfer ErrorsSep 3 02:22 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Intermittent 5xx Errors Affecting Order Creation and Account DetailsAug 31 10:54 UTC · resolved · minor impact
  Investigation mentioned
  View on the provider's status page
• Brief API latency and timeoutsAug 28 06:30 UTC · resolved
  Restoration reported
  View on the provider's status page
• Temporary order rejectionsAug 27 09:28 UTC · resolved
  No classified wording
  View on the provider's status page
• Order rejections at pre-market session openAug 20 08:00 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• New account sign-up errorsAug 19 19:30 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Investigating position update issue after sell orders issueAug 12 09:39 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page