Atlassian

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Issues with 403 user authentication errors across Atlassian productsMar 4 07:31 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Mar 4 07:31 UTC resolved: We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue...
  View on the provider's status page
• Slow loading times and extended response times for Cloud products in the EU-West region.Sep 10 10:26 UTC · resolved
  Investigation mentionedRestoration reported
  1. Sep 10 10:26 UTC investigating: We are investigating issues with slow loading and long responsive time for all products (Jira, JSM, JSW and Confluence) and will provide updates here soon.
  2. Sep 10 12:43 UTC resolved: Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed.
  View on the provider's status page
• High RDS CPU on multiple environmentsSep 9 08:56 UTC · resolved
  Investigation mentionedRestoration reported
  1. Sep 9 08:56 UTC investigating: We are investigating issues with Latency and 5xx errors for Jira, Jira Service Management, Jira Work Management due to High RDS CPU on several EU-Central environment and will provide updates here soon.
  2. Sep 9 10:56 UTC monitoring: We’ve taken steps to address the issue by scaling up the RDS instances, and we will continue to monitor the systems to ensure everything remains stable.
  3. Sep 9 16:01 UTC identified: We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.
  4. Sep 9 16:19 UTC investigating: We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.
  5. Sep 9 17:13 UTC monitoring: We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitoring the fix.
  6. Sep 9 18:12 UTC resolved: Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.
  View on the provider's status page
• Slowness in Jira.Sep 2 09:23 UTC · resolved
  Investigation mentionedRestoration reported
  1. Sep 2 09:23 UTC investigating: Our team is currently investigating the issue. We are working to identify the cause and will provide updates as soon as possible.
  2. Sep 2 10:56 UTC monitoring: The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.
  3. Sep 2 18:33 UTC monitoring: We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region. This issue has led to a performance impact or slowness in product provisioning. We are working on a fix to resolve...
  4. Sep 10 13:15 UTC resolved: We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been...
  View on the provider's status page
• Data residency migrations halted.Aug 20 11:46 UTC · resolved · minor impact
  Restoration reported
  1. Aug 20 11:46 UTC investigating: Data residency migrations are currently not possible for Cloud customers. If you attempt a Data residency migration, you will encounter an error message, “We are unable to schedule your move” when you get to the “Review and submit your request” page. An update will be shared...
  2. Aug 23 11:15 UTC resolved: The issue with scheduling App data residency migrations has been resolved and the service is operating normally.
  View on the provider's status page
• Some products are hard downJul 3 20:51 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 3 20:51 UTC investigating: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian...
  2. Jul 3 21:45 UTC monitoring: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  3. Jul 4 03:54 UTC resolved: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page....
  View on the provider's status page
• Some of the www.atlassian.com pages are inaccessibleJun 6 01:30 UTC · resolved
  Investigation mentionedRestoration reported
  1. Jun 6 01:30 UTC investigating: We are investigating reports of intermittent errors on some Atlassian, Opsgenie, Atlassian Access, and Compass-related www.atlassian.com web pages. Once we identify the root cause, we will provide more details.
  2. Jun 6 03:12 UTC identified: We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly.
  3. Jun 6 04:30 UTC resolved: Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.
  View on the provider's status page
• Service Disruptions Affecting Atlassian ProductsFeb 14 21:57 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Feb 14 21:57 UTC investigating: We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.
  2. Feb 14 22:31 UTC identified: We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.
  3. Feb 14 22:55 UTC monitoring: We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.
  4. Feb 14 23:32 UTC resolved: We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the...
  5. Feb 27 05:41 UTC postmortem: ### **Summary** On February 14, 2024, between 20:05 UTC and 23:03 UTC, Atlassian customers on the following cloud products encountered a service disruption: Access, Atlas, Atlassian Analytics, Bitbucket, Compass, Confluence, Ecosystem apps, Jira Service Management, Jira...
  View on the provider's status page
• User searches failingFeb 7 16:40 UTC · resolved
  Investigation mentionedRestoration reported
  1. Feb 7 16:40 UTC investigating: We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next...
  2. Feb 7 17:05 UTC monitoring: We have mitigated the problem. We are now monitoring closely.
  3. Feb 7 17:44 UTC resolved: Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been...
  View on the provider's status page
• Delayed SCIM provisioning syncs of users and groups from Identity ProvidersJan 9 22:03 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jan 9 22:03 UTC investigating: We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. We will provide more details shortly.
  2. Jan 10 03:17 UTC monitoring: We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.
  3. Jan 10 19:56 UTC monitoring: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.
  4. Jan 11 18:54 UTC monitoring: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.
  5. Jan 11 22:36 UTC monitoring: The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.
  6. Jan 12 06:55 UTC monitoring: A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.
  7. Jan 12 17:13 UTC resolved: We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.
  View on the provider's status page
• Atlassian's cross product user search service is currently degraded.Dec 18 15:04 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Org admins unable to access User ManagementNov 22 04:27 UTC · resolved
  No classified wording
  View on the provider's status page
• Email domain unverifiedOct 24 00:22 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• For a limited number of customers, activation for new products on some tenants is blockedOct 4 14:28 UTC · resolved
  Restoration reported
  View on the provider's status page
• We are experiencing intermittent issues on Atlassian.com and Bitbucket Marketing pagesSep 29 16:26 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Infrastructure outage affecting attachments and Bitbucket Pipelines in all regionsSep 15 04:02 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Sign-ups, Product Activation, and Billing not workingAug 2 14:25 UTC · resolved
  Restoration reported
  View on the provider's status page
• Performance issues and outages with Cloud productsJul 6 11:18 UTC · postmortem
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Sign-up is failingAug 5 06:41 UTC · resolved
  Restoration reported
  View on the provider's status page
• Partial app outage across multiple regionsJun 22 03:17 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Atlassian account session invalidationsApr 19 04:32 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• User Management Syncs are affected across all productsFeb 12 02:28 UTC · resolved
  Investigation mentioned
  View on the provider's status page
• Login / Signup with Microsoft not workingSep 28 23:39 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Increased latency in user searchesJan 22 22:19 UTC · resolved
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Intermittent DNS Resolution ErrorsOct 22 22:32 UTC · resolved
  Restoration reported
  View on the provider's status page