Bandwidth

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Bandwidth Local Market Impairment - 248 - Richmond, VANov 4 05:22 UTC · resolved
  Restoration reported
  1. Nov 4 05:22 UTC identified: Our carrier has identified the cause of this incident and is working to complete repairs.
  2. Nov 4 10:22 UTC monitoring: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
  3. Nov 4 11:04 UTC resolved: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
  View on the provider's status page
• Voice Authentication Incident - PindropNov 3 22:59 UTC · resolved · major impact
  Sign-in disruptionRestoration reported
  1. Nov 3 22:59 UTC investigating: Bandwidth teams have identified an incident impacting our inbound Voice Authentication services. Teams are working to restore expected voice authentication behaviors.
  2. Nov 4 03:01 UTC monitoring: Teams are observing expected verification behavior and will monitor for prolonged stability.
  3. Nov 4 04:07 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&TNov 3 14:38 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 3 14:38 UTC investigating: Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.
  2. Nov 3 15:25 UTC investigating: Teams continue to work with the off net provided to resolve MMS delivery delays. This delay includes 10DLC Outbound MMS and Short Code MMS messages for T-Mobile, Verizon, and AT&T destinations.
  3. Nov 4 01:24 UTC monitoring: Teams are observing expected messaging process behavior. We will continue to monitor for stability.
  4. Nov 4 02:17 UTC resolved: This incident has been resolved.
  5. Nov 5 12:28 UTC postmortem: Between 13:40 UTC on November 3 and 01:00 UTC November 4, customers encountered intermittent disruption in the form of delays and expired messages for the following message types: * Outbound 10DLC MMS to Verizon and T-Mobile Subscribers * Outbound Shortcode MMS to Verizon,...
  View on the provider's status page
• Bandwidth Local Market Impairment - 246 - Culpeper, VANov 3 06:31 UTC · resolved
  Restoration reported
  1. Nov 3 06:31 UTC investigating: We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
  2. Nov 3 09:25 UTC monitoring: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
  3. Nov 3 11:26 UTC resolved: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
  View on the provider's status page
• Brussels (BRU) data center incidentNov 2 21:07 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 2 21:10 UTC resolved: For a brief period of time, some inbound calls transversing our BRU data center failed to set up as expected. The data center has since recovered, and processing traffic as expected.
  2. Nov 3 12:52 UTC postmortem: Between 19:07 - 19:08 UTC on November 2, a subset of outbound calls were unable to be completed through our Brussels data center.  Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with...
  View on the provider's status page
• Outbound 10DLC MMS Delivery IncidentNov 2 20:05 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 2 20:05 UTC investigating: Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.
  2. Nov 3 12:34 UTC resolved: This incident has been resolved.
  3. Nov 5 12:32 UTC postmortem: Between 13:40 UTC on November 3rd and 01:00 UTC on November 4th, outbound MMS delivery to T-Mobile and Verizon was delayed, and some messages expired before delivery. Short code MMS to AT&T was also delayed. Bandwidth is continuing to investigate this issue to identify all...
  View on the provider's status page
• Non-North American Emergency Address Validation IncidentNov 2 19:49 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 2 19:49 UTC investigating: Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.
  2. Nov 2 21:11 UTC identified: Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.
  3. Nov 3 03:43 UTC resolved: This incident has been resolved.
  4. Nov 3 13:13 UTC postmortem: Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses.  Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will...
  View on the provider's status page
• Bandwidth Local Market Impairment - 130 - Providence, RINov 2 05:45 UTC · resolved
  Restoration reported
  1. Nov 2 05:45 UTC identified: Our carrier has identified the cause of this incident and is working to complete repairs.
  2. Nov 2 07:07 UTC monitoring: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
  3. Nov 2 11:14 UTC resolved: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
  View on the provider's status page
• Outbound 10DLC MMS Delivery Delays - T-Mobile & VerizonOct 31 23:37 UTC · postmortem
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 31 23:37 UTC identified: Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.
  2. Nov 1 02:19 UTC resolved: This incident has been resolved.
  3. Nov 2 13:11 UTC postmortem: Bandwidth has concluded its investigation of this issue and determined that between October 31 16:43 - November 1 01:04 UTC, outbound MMS messages to T-Mobile and Verizon may have encountered minimal delays in delivery. Due to the limited scope of impact, Bandwidth is closing...
  View on the provider's status page
• Bandwidth Local Market Impairment - 246 - Culpeper, VAOct 30 02:05 UTC · resolved
  Restoration reported
  1. Oct 30 02:05 UTC investigating: We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
  2. Oct 30 05:25 UTC investigating: We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
  3. Oct 30 08:59 UTC investigating: We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
  4. Oct 30 11:07 UTC monitoring: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
  5. Oct 30 12:29 UTC resolved: Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
  View on the provider's status page
• Bandwidth Local Market Impairment - 658 - Colorado Springs, COOct 29 17:27 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Number Portability Checker IncidentOct 29 15:09 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Bandwidth Local Market Impairment - 362 - Carbondale, ILOct 29 05:42 UTC · resolved
  Restoration reported
  View on the provider's status page
• 10DLC Campaign Provisioning - Order DelayOct 28 17:20 UTC · postmortem
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Bandwidth Local Market Impairment - 548 - Wichita Falls, TXOct 28 02:54 UTC · resolved
  Restoration reported
  View on the provider's status page
• Outbound MMS Delays - AT&TOct 27 14:45 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Bandwidth Local Market Impairment - 658 - Colorado Springs, COOct 27 04:45 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• LAX Data Center IncidentOct 26 19:59 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Toll-Free Port Activation IncidentOct 23 12:11 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Bandwidth Local Market Impairment - 668 - Tucson, AZOct 23 06:20 UTC · resolved
  Restoration reported
  View on the provider's status page
• Bandwidth Local Market Impairment - Fresno/Los Angeles/San Luis Obispo, CAOct 22 19:17 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Inbound Messaging - Verizon & T-MobileOct 22 18:31 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Voice Authentication Incident - PindropOct 22 15:14 UTC · postmortem · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Bandwidth Local Market Impairment - 328 - Dayton, OHOct 22 15:02 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Off-Net Port ActivationsOct 22 14:57 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page