Blackbaud

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Active Issue Alert – Blackbaud Tuition Management - #000701382Nov 5 18:57 UTC · resolved · minor impact
  Restoration reported
  1. Nov 5 18:57 UTC investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
  2. Nov 5 19:46 UTC resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
  View on the provider's status page
• Active Issue Alert – Blackbaud Altru® - #000700808Nov 3 13:50 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  1. Nov 3 13:50 UTC investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this...
  2. Nov 3 13:59 UTC identified: We have identified an issue impacting a subset of our customers who are unable to access or login to their websites. Our engineers have successfully diagnosed the cause, and we are working to restore access to impacted sites. Please continue to reference this page for updates.
  3. Nov 3 14:37 UTC resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
  View on the provider's status page
• Active Issue Alert – Altru - #000700586Nov 2 15:10 UTC · resolved · minor impact
  Restoration reported
  1. Nov 2 15:10 UTC identified: We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
  2. Nov 2 15:36 UTC monitoring: We are seeing improved performance following a configuration change made by our engineering team. We will monitor system performance to ensure continued stability. Please continue to reference this page for updates.
  3. Nov 2 21:29 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000700183Oct 29 15:42 UTC · resolved · minor impact
  Restoration reported
  1. Oct 29 15:42 UTC investigating: Our engineers have identified an issue that is leading to slow response times for a subset of customers. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  2. Oct 29 16:22 UTC investigating: Our engineers have identified an issue that is leading to slow response times for a subset of customers. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  3. Oct 29 16:56 UTC monitoring: Our engineers have implemented a change to mitigate this issue. We will continue to monitor. Please continue to reference this page for updates.
  4. Oct 29 19:59 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Active Issue Alert – Raiser's Edge NXT - 000699655Oct 27 14:35 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 27 14:35 UTC investigating: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this...
  2. Oct 27 15:00 UTC monitoring: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be around 3:00 PM ET.
  3. Oct 27 19:11 UTC monitoring: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 10:00 AM ET on...
  4. Oct 28 13:15 UTC monitoring: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 2:00 PM ET.
  5. Oct 28 17:34 UTC identified: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be at 5:00 PM ET.
  6. Oct 28 21:00 UTC identified: We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be tomorrow morning...
  7. Oct 29 14:12 UTC resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
  View on the provider's status page
• Active Issue Alert – Raiser's Edge®- #000699416Oct 26 01:43 UTC · resolved · minor impact
  Restoration reported
  1. Oct 26 01:43 UTC investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  2. Oct 26 02:19 UTC investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  3. Oct 26 03:44 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Active Issue Alert – JustGiving - #000699410Oct 24 12:35 UTC · resolved · minor impact
  Restoration reported
  1. Oct 24 12:35 UTC investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
  2. Oct 24 13:14 UTC resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
  View on the provider's status page
• Blackbaud GrantmakingOct 23 15:39 UTC · resolved · minor impact
  Restoration reported
  1. Oct 23 15:39 UTC identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to...
  2. Oct 23 15:39 UTC identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to...
  3. Oct 23 16:20 UTC identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to...
  4. Oct 23 18:03 UTC monitoring: The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.
  5. Oct 23 19:07 UTC resolved: The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000699240Oct 23 14:14 UTC · resolved · minor impact
  Restoration reported
  1. Oct 23 14:14 UTC investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page...
  2. Oct 23 14:54 UTC investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page...
  3. Oct 23 15:33 UTC investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page...
  4. Oct 23 15:45 UTC resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
  View on the provider's status page
• Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846Oct 21 17:13 UTC · resolved · major impact
  Service taken offlineSign-in disruptionRestoration reported
  1. Oct 21 17:13 UTC investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this...
  2. Oct 21 17:46 UTC investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the...
  3. Oct 21 21:19 UTC monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.
  4. Oct 22 14:23 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000698717Oct 21 12:26 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000698717Oct 21 11:22 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Active Issue Alert – Luminate Online - #000698711Oct 21 06:20 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Active Issue Alert – Luminate WebServices - #000698707Oct 20 23:58 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online® - #000698592Oct 20 16:12 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online® - #000698325Oct 19 14:20 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online® - #000698304Oct 19 13:11 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Active Issue Alert – Luminate Online #000698280Oct 19 10:15 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud eTapestry® - #000698267Oct 18 12:03 UTC · resolved · major impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Active Issue Alert – Raiser's Edge NXT - 000698264Oct 17 11:53 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000698078Oct 16 13:43 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online - 000697955Oct 15 17:31 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – BB Fundraiser Performance Management- #000697382Oct 12 22:10 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Luminate Online® - #000697219Oct 11 14:35 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Active Issue Alert – Blackbaud Financial Edge NXT - #000697141Oct 9 18:16 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page