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US critical infrastructure monitor

Box

Cloud, identity and critical software · CA (headquarters)

Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

  • [Minor] Issue with Box AINov 4 05:48 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
    1. Nov 4 05:48 UTC investigating: Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.
    2. Nov 4 06:18 UTC investigating: We are continuing to investigate this issue.
    3. Nov 4 06:51 UTC investigating: We are continuing to investigate this issue.
    4. Nov 4 09:07 UTC resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
    View on the provider's status page
  • [Medium] Issue with multiple Box ServicesOct 20 02:19 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    1. Oct 20 02:19 UTC investigating: Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
    2. Oct 20 02:33 UTC investigating: Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
    3. Oct 20 03:11 UTC identified: The issue has been identified and a fix is being implemented.
    4. Oct 20 03:47 UTC resolved: After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
    5. Oct 27 21:28 UTC postmortem: _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some...
    View on the provider's status page
  • [Major] Issue with Box DriveOct 15 08:30 UTC · postmortem · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Oct 15 08:30 UTC investigating: We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
    2. Oct 15 09:10 UTC identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
    3. Oct 15 10:10 UTC identified: We are continuing to work on a fix for this issue.
    4. Oct 15 11:15 UTC identified: We are continuing to work on a fix for this issue.
    5. Oct 15 12:13 UTC monitoring: Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
    6. Oct 15 12:41 UTC resolved: After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
    7. Oct 26 19:23 UTC postmortem: We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers...
    View on the provider's status page
  • [Critical] Issues with Multiple Box ServicesOct 8 09:27 UTC · resolved · critical impact
    Investigation mentionedRestoration reported
    1. Oct 8 09:27 UTC investigating: We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
    2. Oct 8 09:33 UTC resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
    View on the provider's status page
  • [Medium] Issue with Enterprise Event ReportsOct 8 01:48 UTC · resolved · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Oct 8 01:48 UTC investigating: Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage....
    2. Oct 8 02:21 UTC identified: Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to...
    3. Oct 8 02:53 UTC identified: Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as...
    4. Oct 8 03:19 UTC identified: Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our...
    5. Oct 8 03:38 UTC monitoring: Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to...
    6. Oct 8 03:54 UTC resolved: After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you...
    View on the provider's status page
  • [Medium] Issue with File RequestsOct 1 10:00 UTC · postmortem · major impact
    Service restricted or degradedRestoration reported
    1. Oct 2 03:43 UTC resolved: From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
    2. Oct 21 19:01 UTC postmortem: We recently addressed issues affecting File Requests in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On October 1, 2026 between 2:50 AM and 3:30 AM PT, some customers may have...
    View on the provider's status page
  • [Medium] Issue with multiple reportsSep 30 18:08 UTC · postmortem · major impact
    Service restricted or degradedRestoration reported
    1. Sep 30 18:08 UTC monitoring: We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
    2. Sep 30 18:53 UTC monitoring: Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    3. Sep 30 19:51 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    4. Sep 30 20:47 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    5. Sep 30 21:23 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    6. Sep 30 22:17 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    7. Oct 1 00:02 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    8. Oct 1 04:03 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    9. Oct 1 07:11 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    10. Oct 1 09:11 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    11. Oct 1 11:13 UTC monitoring: Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
    12. Oct 1 13:26 UTC monitoring: Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
    13. Oct 1 14:44 UTC identified: The issue has been identified and a fix is being implemented.
    14. Oct 1 21:28 UTC identified: We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
    15. Oct 2 10:03 UTC monitoring: Recovery work remains in progress. We will provide our next update when the status changes.
    16. Oct 2 16:58 UTC identified: We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold...
    17. Oct 5 14:09 UTC resolved: After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
    18. Nov 2 00:05 UTC postmortem: We recently addressed issues that affected reporting and Admin Console insights in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ From September 29, 2026 to October 3, 2026,...
    View on the provider's status page
  • [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloadsSep 29 14:15 UTC · postmortem · critical impact
    Service restricted or degradedSign-in disruptionRestoration reported
    1. Sep 29 14:15 UTC resolved: From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be...
    2. Oct 27 21:25 UTC postmortem: We recently addressed an issue that briefly affected the All Files page, Box Notes, API traffic, logins, and downloads in Box. We would like to take the opportunity to further explain this issue and the steps we have taken to keep it from happening in the future. On Tuesday,...
    View on the provider's status page
  • [Medium] Issues with Box NotesSep 28 10:04 UTC · postmortem · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Sep 28 10:04 UTC investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
    2. Sep 28 10:31 UTC resolved: After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
    3. Oct 21 19:02 UTC postmortem: We recently addressed issues affecting Box Notes in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On September 28, 2026, beginning at 2:35 AM PDT, during a routine maintenance...
    View on the provider's status page
  • [Minor] Issue with Admin ReportingSep 4 02:10 UTC · postmortem · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    1. Sep 4 02:10 UTC investigating: Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.
    2. Sep 4 02:16 UTC identified: The issue has been identified and a fix is being implemented.
    3. Sep 4 03:03 UTC resolved: This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
    4. Sep 15 21:26 UTC postmortem: We recently addressed issues affecting Admin Reports on AI usage reporting. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:30 PM PDT and 7:59 PM PDT on September 3, 2026,...
    View on the provider's status page
  • [Medium] Issues with Box Hubs Shared LinksAug 28 08:20 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • [Critical] Issue with DownloadsAug 25 06:53 UTC · postmortem · critical impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issue with UploadsAug 24 21:21 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • [Minor] Issue with Logins & Files PageAug 24 15:30 UTC · postmortem · minor impact
    Sign-in disruptionRestoration reported
    View on the provider's status page
  • [Medium] Issue with Microsoft Office Integration and Box EditAug 20 00:31 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Multiple Box ServicesAug 19 22:00 UTC · postmortem · major impact
    Sign-in disruptionInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Minor] Issues with All Files PageAug 19 11:38 UTC · resolved · minor impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues affecting multiple Box servicesAug 7 02:37 UTC · postmortem · major impact
    Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Uploads and DownloadsAug 4 20:23 UTC · postmortem · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Box Shuttle StandaloneJul 31 11:09 UTC · postmortem · major impact
    Sign-in disruptionInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Minor] Issues with UploadsJul 28 02:58 UTC · postmortem · minor impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Box HubsJul 23 14:14 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with File RequestsJul 23 09:45 UTC · postmortem · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Box Edit and Microsoft Office OnlineJul 16 21:30 UTC · postmortem · major impact
    Service restricted or degradedInvestigation mentionedRestoration reported
    View on the provider's status page
  • [Medium] Issues with Box RelayJul 15 04:14 UTC · postmortem · major impact
    Investigation mentionedRestoration reported
    View on the provider's status page