Brex

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Unable to deliver SMS to Orange in FranceOct 20 15:55 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Oct 20 15:55 UTC investigating: We are currently investigating an issue with our SMS deliverability in France. We are currently unable to send SMS to phone numbers registered with the cell carrier Orange. We are actively working with our partners at Twilio to resolve the issue. In the meantime, affected users...
  2. Oct 22 15:03 UTC investigating: We’re continuing to work with Twilio and the carrier Orange to restore SMS delivery to French phone numbers on the Orange network. Twilio has escalated the issue directly to Orange, and we’re pressing for an urgent resolution. We don’t yet have an estimated time for a fix. In...
  3. Oct 28 15:35 UTC identified: We’re continuing to work with Twilio and their carrier partners to restore SMS delivery to French phone numbers on the Orange network. The carrier partners have confirmed the issue stems from a recent update to the SMS spam filter blocklist managed by a2fm. This change has...
  4. Oct 30 16:51 UTC resolved: Twilio has confirmed that the carriers removed the unintentional blocked placed on business numbers on the morning of Oct 28. We've confirmed against our logs that SMS to French phone numbers is fully restored and functional.
  View on the provider's status page
• Notifications Partial OutageOct 2 22:36 UTC · resolved · critical impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Oct 2 22:36 UTC resolved: A transient issue caused some notifications to not be sent between 18:18–18:54 UTC. This includes MFA and 3DS challenges. The issue has been resolved and we are now sending notifications correctly.
  View on the provider's status page
• Admin home page load error spikeSep 30 16:38 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  1. Sep 30 16:38 UTC investigating: We are currently investigating this issue.
  2. Sep 30 16:55 UTC monitoring: We have identified the issue and have a fix in place. We are monitoring the page for further issues.
  3. Sep 30 17:12 UTC resolved: We have resolved the issue.
  View on the provider's status page
• Unexpected invalidation of some Developer API TokensSep 21 17:54 UTC · resolved · major impact
  Investigation mentioned
  1. Sep 21 17:54 UTC resolved: We are aware of reports of developer API tokens getting unexpectedly invalidated. We are currently investigating this issue. Customers who are affected will need to generate new tokens in developer settings as the affected tokens cannot be re-used.
  View on the provider's status page
• Transaction statuses on your Accounting pages may be out of date, causing some transactions to appear in the wrong tab.Sep 15 20:12 UTC · resolved · major impact
  Restoration reported
  1. Sep 15 20:12 UTC identified: Your changes are still being saved, and we're working on a fix.
  2. Sep 15 23:20 UTC resolved: We have resolved the issue.
  View on the provider's status page
• Trust Portal (trust-portal.brex.com) is downSep 1 17:48 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 1 17:48 UTC investigating: The Brex trust portal is currently unavailable, we are investigating the issue.
  2. Sep 1 19:20 UTC monitoring: The site has been restored.
  3. Sep 2 01:56 UTC resolved: The Brex Trust Portal has been up and running again since 12:00pm PT.
  View on the provider's status page
• Mastercard Network OutageAug 15 04:49 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  1. Aug 15 04:49 UTC identified: We have identified that transactions may be declined incorrectly due to a Mastercard Network outage.
  2. Aug 15 05:53 UTC resolved: Mastercard Network Outage has been resolved, and transactions should now be correctly processed.
  View on the provider's status page
• Intermittent errors on the Brex dashboardAug 11 17:16 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  1. Aug 11 17:16 UTC investigating: Customers may experience intermittent issues accessing the Brex dashboard. Our team is investigating and working to restore normal service.
  2. Aug 11 17:51 UTC identified: Our team has identified the issue and are working to restore normal service.
  3. Aug 11 18:17 UTC identified: We have identified the issue and have a fix in place
  4. Aug 11 18:17 UTC monitoring: We have identified the issue and have a fix in place
  5. Aug 11 19:12 UTC resolved: We have resolved the issue.
  View on the provider's status page
• Errors Affecting Brex API RequestsAug 4 16:01 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  1. Aug 4 16:01 UTC investigating: We are currently investigating this issue.
  2. Aug 4 16:02 UTC identified: We have identified the issue and are working on a fix.
  3. Aug 4 17:50 UTC monitoring: We have identified the issue and have a fix in place.
  4. Aug 4 20:34 UTC resolved: We have resolved the issue.
  View on the provider's status page
• Notification delaysJul 30 17:04 UTC · resolved · critical impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Jul 30 17:04 UTC investigating: Customers may experience delays receiving notifications, as well as delays or errors when loading the Tasks page or resetting authentication methods such as passwords or 2FA. Our team is investigating and working to restore normal service.
  2. Jul 30 17:34 UTC identified: We have identified the issue and are working on a fix.
  3. Jul 30 18:11 UTC resolved: We’ve resolved the issue affecting notifications and the Tasks page. All services are operating normally.
  View on the provider's status page
• Scheduled Maintenance has been completedJul 19 06:32 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• Scheduled Maintenance has been completedJul 18 07:01 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• Users are experiencing errors when viewing spend limit requestsJul 17 14:51 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Maintenance is complete, Dashboard and External APIs are available.Jul 12 07:08 UTC · resolved · major impact
  No classified wording
  View on the provider's status page
• Expenses list on Brex app and Team pages in Dashboard currently unavailableJul 3 16:28 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Mobile Check Deposit UnavailableJul 3 00:25 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Card Transaction Feed IssuesJun 25 18:59 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Services failing to respond and timing outJun 14 05:11 UTC · resolved · critical impact
  Service restricted or degraded
  View on the provider's status page
• Elevated errors on the Team API and Brex DashboardJun 13 15:10 UTC · resolved · critical impact
  Service restricted or degraded
  View on the provider's status page
• Brex Travel OutageJun 13 05:21 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Slow loading of activity logs and audit trailJun 4 21:23 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Intermittent Dashboard ErrorsMay 19 00:15 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Brex for Slack App Degraded Due to Ongoing Upstream Slack IncidentMay 14 15:00 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Quickbooks bank feeds connected by Pro Access firms to their clients are...May 2 02:02 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Slow loading of activity logs and audit trailApr 21 04:24 UTC · resolved · major impact
  No classified wording
  View on the provider's status page