DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Change Healthcare (Optum)
Healthcare · TN (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Resolved Notice: Medicare Eligibility - Received CMS errors for validate patient eligibility processing due a vendor processing issueAug 9 20:44 UTC · resolved · major impactService restricted or degradedRestoration reported
- Aug 9 20:44 UTC investigating: Medicare Eligibility is currently down with no ETA. The MedRx teams are continuing to monitor the situation. #INC51510582
- Aug 9 21:46 UTC investigating: The Medicare HETS 270/271 system is currently unavailable, impacting eligibility transaction processing through TCP/IP and Web Services. CMS is aware of the issue and is actively working toward resolution. Further updates will be provided as additional information becomes...
- Aug 9 23:01 UTC resolved: The Medicare HETS 270/271 system has been restored, and eligibility transactions are processing normally via TCP/IP and Web Services. Service is now available, and the issue has been resolved. #INC51510582
- Resolved Incident: Pharmacy Claims Processor OptumRx Intermittent Claims Processing IssuesAug 6 16:05 UTC · resolved · minor impactRestoration reported
- Aug 6 16:05 UTC identified: The pharmacy claims processor OptumRx is experiencing intermittent claim processing. OptumRx has identified the issue and is working towards resolution. Pharmacies may receive "ERX06 (Processor Timed out)" error responses when sending claims to this processor, please submit the...
- Aug 6 17:22 UTC resolved: The pharmacy claims processor OptumRx's issues were resolved Aug. 6, 2026, 11:30 a.m. ET. Pharmacies that received error responses when sending to OptumRx through the Optum Insight Switch should resubmit to the processor.
- Resolved Notice: RXSS RXN API - RECAST CLAIM FORMATTER - Customers are unable to submit and process claimsJul 8 13:43 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reported
- Jul 8 13:43 UTC investigating: The Recast Service is currently experiencing an outage. The support team has identified the issue and is actively investigating and working to restore the service as quickly as possible. Further updates will be provided as progress is made. INC# INC50944174
- Jul 8 14:38 UTC identified: Restoration is in progress, and the team is actively working to recover the service. Current estimates indicate recovery may take approximately one hour. #INC50944174
- Jul 8 15:44 UTC resolved: The service interruption has been resolved, and all affected services have been fully restored. Thank you for your patience. #INC50944174
- Resolved Notice: CENTRAL SERVICE EPHARM (CHC) - Mobile Services registrations are failing for multiple customers, preventing new customers from registering.Jul 1 14:22 UTC · resolved · major impactRestoration reported
- Jul 1 14:22 UTC investigating: We are experiencing degradation in new enrollments with mobile services. INC#INC50837787
- Jul 1 15:09 UTC identified: We have identified the issue and are taking remediation steps. Expect resolution in next hour. INC#INC50837787
- Jul 1 15:56 UTC resolved: Service is restored. INC#INC50837787
- Resolved Notice: RXNS PHARMACY CONNECT (CHC) - CVS Caremark Connection To Payer is DownJun 30 12:58 UTC · resolved · major impactRestoration reported
- Jun 30 12:58 UTC investigating: CVS Caremark is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue. INC# INC50811865
- Jun 30 14:02 UTC investigating: CVS Caremark claims are still experiencing claim timeouts. Optum Insight is still working with the payer to resolve this issue. We will provide a new update as soon as possible. INC# INC50811865
- Jun 30 14:42 UTC resolved: The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed. INC# INC50811865
- Resolved Notice : RXRCM - MEDRX AZURE - Medicare users are unable to create and manage claim processingJun 26 13:38 UTC · resolved · major impactRestoration reported
- Jun 26 13:38 UTC investigating: Optum Insight is currently experiencing claim timeouts with Medicare B claims for DME and vaccine billing. We are currently working to resolve this issue and will provide an update as quickly as possible. # INC50757672
- Jun 26 14:45 UTC investigating: Optum Insight is currently experiencing claim timeouts impacting Medicare B claims for DME and vaccine billing. The issue is still ongoing, and our teams are actively working to resolve it. We will provide the next update as soon as more information becomes available. #...
- Jun 26 15:32 UTC resolved: The issue regarding claim timeouts impacting Medicare B claims for DME and vaccine billing for Optum Insight is now resolved. # INC50757672
- Resolved Notice: RXNS Edit - Erroneous Pharma VOD Transaction RejectionsJun 17 15:56 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Jun 17 15:56 UTC investigating: Optum Insight has identified an issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs. We are investigating the issue and will provide an update once available. # INC50589485
- Jun 17 16:12 UTC resolved: Optum Insight has resolved the issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs and will continue monitoring. If you experience and such issues, please reach out to the Pharmacy Support Help Desk at 866-379-6389. #...
- Resolved Notice: RXNS CARDFINDER REAL-TIME CHC- Optum insight was experiencing intermittent timeouts with Cardfinder Eligibility checks.Jun 16 16:17 UTC · resolved · major impactRestoration reported
- Jun 16 16:17 UTC investigating: We have identified intermittent timeouts occurring with our Cardfinder service and are working to resolve the issue. We will send an update once there is any new information or a resolution. INC #INC50569042
- Jun 16 16:35 UTC resolved: The issue causing intermittent timeouts with our Cardfinder service have been resolved and the service is no longer experiencing any timeouts. Thank you for your patience while we worked through this issue. INC #INC50569042
- Resolved Notice: RXNS PHARMACY CONNECT (CHC) was facing issue with VPN connectionMay 12 19:38 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reported
- May 12 19:38 UTC investigating: RXNS pharmacy transactions for WA Department of Labor VPN Connection went down 7:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. Investigation and Troubleshooting Activities: The PE Team and Product Operations...
- May 12 20:11 UTC resolved: RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at...
- Resolved Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid were downMay 7 19:26 UTC · resolved · critical impactRestoration reported
- May 7 19:26 UTC investigating: NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue. INC #...
- May 7 20:31 UTC identified: Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available. INC # INC49898339
- May 7 21:54 UTC identified: Customer network team and Optum technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
- May 7 23:58 UTC resolved: Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.
- Resolved Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction FailureMay 4 18:48 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice - RXN ENTERPRISE PHARMACY SYSTEM (CHC) - Certificate Expired ExceptionMay 4 16:27 UTC · resolved · major impactRestoration reportedView on the provider's status page
- Resolved: Inhalation Medication/KX Modifier Requirement ChangesApr 30 17:48 UTC · resolvedRestoration reportedView on the provider's status page
- Resolved Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latencyApr 22 14:39 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice - NM CONTRACT MANAGER - Service DisruptionApr 20 14:27 UTC · resolved · critical impactService restricted or degradedRestoration reportedView on the provider's status page
- Resolved Notice - MEDICAL NETWORK PAYER CONNECTIVITY SERVICES - Medical Network PCS real‑time processing is down.Apr 14 08:47 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice: TES and PI users are impacted by Zscaler access issueApr 9 15:37 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice: Central Services EPR is facing slow response timeApr 3 15:47 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice: Central Services EPR is facing slow response timeApr 3 15:06 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice: RCMFO CLEARANCE estimator is downMar 20 14:54 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittentlyMar 18 13:56 UTC · resolved · minor impactSign-in disruptionRestoration reportedView on the provider's status page
- Resolved Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan.Mar 14 17:01 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.Mar 9 19:44 UTC · resolved · major impactRestoration reportedView on the provider's status page
- Resolved Notice - Central service WSO2- facing issues with traffic routed through WSO2Mar 7 19:07 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Resolved Notice: INTERQUAL CONNECT AWS (PROD) (CHC) - Interqual Connect/Cloud- Service OutageMar 6 16:04 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page