Chargebee

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• API Service Degradation - EU RegionOct 28 08:15 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 28 08:15 UTC investigating: We are investigating a service interruption affecting our API. We will provide updates as we progress.
  2. Oct 28 08:46 UTC monitoring: Services have recovered, and error rates have returned to normal. We are monitoring our systems for ongoing stability.
  3. Oct 28 08:56 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Subject: Security Notice: No Impact from PHPshell Zero-Day VulnerabilityOct 22 15:43 UTC · resolved
  Restoration reported
  1. Oct 22 15:43 UTC monitoring: Chargebee is aware of the recently reported PHPshell zero-day vulnerability and has completed an initial assessment of its potential impact on our services. Chargebee does not use PHP in its customer-facing workflows. Based on our assessment, this vulnerability does not affect...
  2. Nov 3 07:07 UTC resolved: This incident has been resolved.
  View on the provider's status page
• API Service DegradationOct 10 09:34 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 10 09:34 UTC resolved: We experienced a brief service interruption in the US region due to an AWS platform issue, which resulted in intermittent API failures for some merchants. All services have completely recovered. We apologize for any disruption this may have caused.
  View on the provider's status page
• API Service Degradation - EU RegionOct 8 14:31 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 8 14:31 UTC identified: We are investigating a service interruption affecting our API. We will provide updates as we progress.
  2. Oct 8 14:45 UTC monitoring: We experienced intermittent API errors between 12:50 UTC and 14:26 UTC. Services have recovered, and we are monitoring them for ongoing stability.
  3. Oct 10 09:24 UTC resolved: This incident has been resolved.
  View on the provider's status page
• API Service DegradationSep 30 10:05 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 30 10:05 UTC resolved: We experienced a brief service interruption in the EU region between 09:14 UTC and 09:20 UTC that resulted in failed API requests for some merchants. Services have recovered. We apologize for any disruption this may have caused.
  View on the provider's status page
• API Service DegradationSep 29 12:35 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Sep 29 12:35 UTC monitoring: Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.
  2. Sep 29 14:35 UTC resolved: This incident has been resolved.
  View on the provider's status page
• API Service DegradationSep 17 03:51 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 17 03:51 UTC resolved: Between 01:59 UTC and 02:09 UTC, we experienced a brief service interruption in the EU region due to an AWS platform issue, which led to failed API requests for some users. All services have fully recovered. We apologize for any disruption this may have caused
  View on the provider's status page
• Signup DegradationSep 3 19:03 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 3 19:03 UTC investigating: We are investigating an issue that is preventing new users from signing up. We will provide an update as soon as we have more information.
  2. Sep 3 19:47 UTC identified: The issue has been identified and a fix is being implemented.
  3. Sep 3 19:52 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Sep 3 19:53 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Application Login IssuesSep 3 17:36 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 3 17:36 UTC investigating: We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
  2. Sep 3 18:10 UTC monitoring: The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
  3. Sep 3 18:40 UTC resolved: This incident has been resolved.
  View on the provider's status page
• API Service DegradationSep 3 13:51 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 3 13:51 UTC monitoring: We experienced a brief service interruption that resulted in a small number of failed API requests. All services have completely recovered, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
  2. Sep 3 14:13 UTC resolved: We noticed API failures between 11:49 UTC and 12:01 UTC. While the overall incident window lasted for 12 minutes, the actual disruptions were limited to 4 minutes. Our systems remain fully stable, and we are resolving this incident.
  View on the provider's status page
• API Service DegradationSep 2 13:28 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• QuickBooks Online Service DegradationSep 2 05:47 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
  View on the provider's status page
• Avalara Service DegradationAug 24 15:59 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Self-Serve Portal Intermittent IssuesAug 7 15:58 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• API Service DegradationAug 2 06:47 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Avalara Service DegradationJul 21 07:52 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• API Service DegradationJul 20 13:10 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Webhook Service DegradationJul 16 13:10 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• API Service DegradationJul 16 12:56 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Degraded Performance - Chargebee CopilotJun 30 22:55 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Email Service DegradationJun 11 23:15 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• API Service DegradationJun 5 23:00 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Degraded Performance: Outbound Email NotificationsMay 29 11:40 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Intermittent API Failures - EU RegionMay 20 16:09 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• API Service DegradationMay 18 11:05 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page