Chime

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Enrollment/New Account Signup OutageOct 26 16:47 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Oct 26 16:47 UTC investigating: We’re checking on an issue impacting new account signups. We’ll get it resolved as soon as possible – please try again soon.
  2. Oct 26 17:15 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Oct 26 17:32 UTC resolved: New account signups are working normally and applications may be resubmitted now. We appreciate your patience while we sorted things out.
  View on the provider's status page
• Mobile Check Deposit OutageOct 19 23:20 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 19 23:20 UTC investigating: There are some unexpected issues with mobile check deposits. We’re working hard to bring this service back online as soon as possible.
  2. Oct 19 23:36 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Enrollment/New Account Signup OutageOct 9 22:31 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Oct 9 22:31 UTC investigating: We’re checking on an issue impacting new account signups. We’ll get it resolved as soon as possible – please try again soon.
  2. Oct 9 23:03 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Oct 9 23:17 UTC monitoring: We are continuing to monitor for any further issues.
  4. Oct 9 23:18 UTC resolved: New account signups are working normally and applications may be resubmitted now. We appreciate your patience while we sorted things out.
  View on the provider's status page
• App OutageOct 1 23:32 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 1 23:32 UTC investigating: We’re dealing with some unexpected issues with our mobile app. We’re working hard to bring everything back online as soon as possible. [Card purchases and ATM transactions are working as intended.][The money in your account and your personal information are secure.]
  2. Oct 1 23:33 UTC investigating: We’re dealing with some unexpected issues with our mobile app. We’re working hard to bring everything back online as soon as possible. [Card purchases and ATM transactions are working as intended.][The money in your account and your personal information are secure.]
  3. Oct 2 01:35 UTC investigating: We are continuing to investigate this issue.
  4. Oct 2 01:36 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Enrollment/New Account Signup OutageSep 24 16:21 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  1. Sep 24 16:21 UTC investigating: We’re checking on an issue impacting new account signups. We’ll get it resolved as soon as possible – please try again soon.
  2. Sep 24 16:35 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Transfers between Chime accountsSep 24 00:03 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Sep 24 00:03 UTC investigating: Some members may be unable to transfer money between their Chime accounts (checking, savings). Transfers may fail or be delayed. Our teams are actively working to resolve the issue.
  2. Sep 24 01:17 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Enrollment/New Account Signup OutageAug 26 17:42 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 26 17:42 UTC investigating: We’re checking on an issue impacting new account signups and Pay Anyone transfers. We’ll get it resolved as soon as possible – please try again soon.
  2. Aug 26 18:06 UTC investigating: We are continuing to investigate this issue.
  3. Aug 26 18:24 UTC investigating: We are continuing to investigate this issue.
  4. Aug 26 18:40 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Direct DepositAug 21 22:59 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Aug 21 22:59 UTC investigating: We’re looking into reports of delayed direct deposits. We’re working hard to resolve this issue as soon as possible.
  2. Aug 22 00:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Direct DepositAug 21 19:37 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Aug 21 19:37 UTC investigating: We’re looking into reports of delayed direct deposits. We’re working hard to resolve this issue as soon as possible.
  2. Aug 21 20:03 UTC identified: The issue has been identified and a fix is being implemented.
  3. Aug 21 21:06 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Member Support phone issuesAug 12 10:14 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Aug 12 10:14 UTC investigating: Some members may be experiencing issues reaching Member Services by phone. We’re working to resolve this as quickly as possible. Thank you for your patience.
  2. Aug 12 10:14 UTC investigating: We are continuing to investigate this issue.
  3. Aug 12 12:37 UTC resolved: This incident has been resolved.
  View on the provider's status page
• App OutageJun 16 22:41 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• App OutageJun 10 01:02 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Enrollment/New Account Signup OutageMay 12 06:24 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Service DisruptionApr 24 21:52 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Service DisruptionApr 1 17:00 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Card Enabling and DisablingMar 28 13:37 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Pay Anyone OutageMar 26 17:13 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Some Members Unable to Generate Cash Deposit Barcodes in the Chime AppJan 17 21:41 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• App & Web OutageJan 13 18:57 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Account loginOct 27 21:52 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Third-Party OutageOct 20 16:57 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Third Party OutageOct 20 07:28 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Phone SupportOct 7 13:43 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• App OutageJul 23 18:41 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• App OutageJul 17 16:40 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page