CivicPlus

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Issue Capturing Facebook Profiles and StoriesNov 2 23:34 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Nov 2 23:34 UTC investigating: We are currently investigating an issue affecting capture for Facebook Profiles and Stories. We will provide an update as additional information becomes available.
  2. Nov 3 00:03 UTC identified: We have identified the cause of the issue affecting capture for Facebook Profiles and Stories and are actively working on a resolution. We will provide another update when more information becomes available.
  3. Nov 3 02:15 UTC monitoring: A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  4. Nov 3 18:06 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Intermittent Service Disruption - SeeClickFix 311 CRMOct 22 18:54 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 22 18:54 UTC investigating: We are applying fixes to SeeClickFix 311 CRM, which may cause requests integrated with other systems to stall or not be updated until further remediation is completed.
  2. Oct 22 22:00 UTC monitoring: A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  3. Oct 22 22:24 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Degraded Performance - CentralOct 22 14:28 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 22 14:28 UTC investigating: We are currently investigating an issue affecting sites. Users may experience 500 errors. We will provide an update within 15 minutes or sooner if additional information becomes available.
  2. Oct 22 14:36 UTC monitoring: Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  3. Oct 22 19:06 UTC resolved: Services are operating normally. We appreciate your patience while we worked to restore service.
• Service Disruption - Cost RecoveryOct 22 14:16 UTC · resolved · minor impact
  Service restricted or degradedProvider used security languageRestoration reported
  1. Oct 22 14:16 UTC investigating: Our Cost Recovery Product is offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.
  2. Oct 29 01:31 UTC monitoring: A fix has been implemented for Cost Recovery and services have been restored. We are continuing to monitor system performance to ensure stability. If you experience issues, please contact support.
  3. Oct 29 14:57 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Degraded Performance - CP AuthenticationOct 22 12:37 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Oct 22 12:37 UTC monitoring: A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  2. Oct 22 13:10 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Municode Codification Access/Verification IssuesOct 21 23:08 UTC · resolved · minor impact
  Restoration reported
  1. Oct 21 23:08 UTC monitoring: We’ve strengthened our security protections to guard against a surge of automated traffic. You may see a “verify you’re human” check, pages that won’t load, or trouble with integrations, embeds, or VPN and shared-network access. Most visitors won’t notice a change, but a small...
  2. Oct 22 19:52 UTC resolved: Services are operating normally. We appreciate your patience while we worked to restore service.
• Service Disruption - Community Development v4Oct 21 16:59 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 21 16:59 UTC monitoring: Community Development v4 services have been restored. We are continuing to monitor the system to support security and stability.
  2. Oct 22 19:10 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Service Disruption - Municipal Websites OpenOct 21 14:29 UTC · resolved · minor impact
  Service taken offlineService restricted or degradedProvider used security languageRestoration reported
  1. Oct 21 14:29 UTC identified: The Community Development solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes...
  2. Oct 21 14:53 UTC identified: Community Development (all versions) and Web Open solutions (all versions) have been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as...
  3. Oct 21 16:32 UTC identified: The Web Open solution (all versions) has been taken offline as a precaution due to a security vulnerability affecting PHP and may affect this product. There is no evidence that customer data has been compromised. We will provide updates as information becomes available.
  4. Oct 21 22:50 UTC monitoring: Web Open services have been restored. We are continuing to monitor the system to support security and stability.
  5. Oct 21 23:50 UTC identified: Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available.
  6. Oct 22 00:22 UTC identified: Our team continues to work on resolving the issue. We will provide the next update within 30 minutes or sooner if additional information becomes available.
  7. Oct 22 00:31 UTC monitoring: Web Open services have been restored. We are continuing to monitor the system to support security and stability.
  8. Oct 22 19:10 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Degraded Performance - Municipal Websites OpenOct 21 09:52 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 21 09:52 UTC identified: We have identified the cause of the issue affecting the RFP feature on a subset of sites and are actively working on a resolution. Users may continue to experience a 503 error until mitigation is complete. We will provide another update within 15 minutes.
  2. Oct 21 10:21 UTC identified: Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.
  3. Oct 21 10:27 UTC monitoring: A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  4. Oct 21 18:04 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Service Degradation - CivicPlus PaymentsOct 20 21:41 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 20 21:41 UTC investigating: We are aware of an service disruption originating with an upstream vendor causing possible service degradation with EMV transactions. We will provide an update when additional information becomes available.
  2. Oct 20 22:05 UTC monitoring: A fix has been implemented by the upstream vendor and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  3. Oct 21 02:04 UTC resolved: This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
• Degraded Performance - Web CentralOct 20 17:53 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded Performance - Recreation ManagementOct 20 13:12 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded Performance - Web CentralOct 19 21:50 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Online Code Hosting Active Incident - Some Code Libraries are not accessibleOct 16 15:28 UTC · resolved · major impact
  Investigation mentionedRestoration reported
• Web Central - Degraded PerformanceOct 13 14:13 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded Performance - PaymentsOct 9 17:38 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Degraded Performance - Web CentralOct 7 18:10 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
• Web Central Degraded PerformanceOct 5 12:46 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded Performance - Recreation ManagementOct 2 12:40 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded PerformanceOct 1 14:40 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Degraded Performance - Web CentralSep 29 19:24 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Software Service Disruption for Agenda and Meeting Management Essential, Online Code Hosting and Self-PublishingSep 29 17:54 UTC · resolved
  Service restricted or degradedRestoration reported
• Upload failures with Word documents in Item and Agenda FilesSep 21 20:13 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• CivicSend and Document Center for Platinum SecuritySep 21 14:50 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Degraded Performance - Web CentralSep 18 20:38 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported