ClassLink

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Roster Server Access IssueOct 30 12:49 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 30 12:49 UTC investigating: We are investigating an issue affecting access to some Roster Server instances. Our team is actively working on this and we will post an update as soon as we have more information.
  2. Oct 30 13:32 UTC identified: We have identified the cause of the issue affecting access to some Roster Server instances and are working on a fix. We will post another update once service is restored.
  3. Oct 30 13:53 UTC resolved: The issue affecting access to some Roster Server instances has been resolved and service has been restored. Thank you for your patience.
• Intermittent 401 Errors When Signing In on Devices Receiving Google Update Oct 8 18:11 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Oct 8 18:11 UTC identified: Google has begun a phased rollout of an updated ChromeOS (reports are of versions 154 and 150) which started on October 6 and is expected to reach all devices by October 20. We have identified that this update can cause some ClassLink sign-in attempts to return a 401 error....
  2. Oct 9 17:24 UTC resolved: The issue causing intermittent 401 errors when signing in on devices that received Google update 150, 154, 155 or 156 appears to be resolved. Sign-ins on affected devices are now completing as expected. If you or your users continue to experience 401 errors, please contact...
• LaunchPad Login IssuesJul 2 12:08 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Jul 2 12:08 UTC investigating: We are currently investigating reports of intermittent issues affecting user logins. Our team is actively working to identify the cause. We will post updates here as soon as more information is available.
  2. Jul 2 13:07 UTC identified: We have identified the issue causing intermittent login problems for users. Our team is actively working on a fix. We will post updates here as soon as more information is available.
  3. Jul 2 13:07 UTC monitoring: he issue causing intermittent login problems has been corrected. We are continuing to monitor the situation to ensure stability. We will post another update once we're confident the issue is fully resolved.
  4. Jul 2 14:05 UTC resolved: The issue causing intermittent login problems has been resolved. Login functionality is back to normal. Thank you for your patience.
• Login DelayJun 12 21:28 UTC · resolved
  Service restricted or degradedSign-in disruption
  1. Jun 12 21:28 UTC resolved: Login response times have been tested and monitored overnight. Login times - back to normal. Thanks for your patience.
  2. Jun 12 21:28 UTC monitoring: We identified and addressed an issue that delayed logins up to 30 seconds in some instances. Login times are back to normal. We will continue to monitor the system and keep you posted. Thank you.
• Slow loginsJun 12 21:28 UTC · resolved
  Sign-in disruptionInvestigation mentioned
  1. Jun 12 21:28 UTC investigating: We're investigating reports of slowness in accessing and logging into ClassLink.
  2. Jun 12 21:28 UTC resolved: System is back to normal. We'll continue to monitor the system and send an update if anything else pops up. Thanks for your patience.
  3. Jun 12 21:28 UTC monitoring: We've identified the issue and have addressed it. The team is closely monitoring the system but everything should be back to normal..
• Slow LoginsJun 12 21:28 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Jun 12 21:28 UTC investigating: We've identified an issue that is causing slow logins. The team is working to restore logins as quickly as possible.
  2. Jun 12 21:28 UTC resolved: The issue has been resolved and service is restored.
• Provider Experiencing IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Jun 12 21:28 UTC investigating: Rackspace, one of our cloud hosting providers, appears to have issues at this moment. We are in contact with their support team to try to restore the ClassLink login page. Thanks for your patience. If you have any questions or concerns, please contact us at...
  2. Jun 12 21:28 UTC identified: Update; Rackspace, one of our hosting providers, has updated their status page. http://status.rackspace.com On 29 June 2017, at 05:00 CDT, engineers became aware of an issue affecting multiple services and ticketing in all regions. Engineers are engaged and working to resolve...
  3. Jun 12 21:28 UTC monitoring: It appears that Rackspace has resolved the issues on their end. ClassLink is back online. We are doing a full system check to ensure all components are up and running. Thank you for your patience.
  4. Jun 12 21:28 UTC resolved: Hello, the system has been restored and stable since Rackspace corrected their issue at 8:15am. We're continuing a full system status check but so far all major components are up and running. Thank you everyone for your patience and have a wonderful day. If you have any...
• Amazon S3 Experiencing IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Jun 12 21:28 UTC identified: Hello, ClassLink custom app icons, wallpapers, avatars might not load due to issues with Amazon Web Services (S3). Amazon has posted this on their status page and is actively working on fixing the issue. For more, go to https://status.aws.amazon.com/ If you have any questions...
  2. Jun 12 21:28 UTC resolved: Amazon Web Service S3 services are back online. All ClassLink functions should be back to normal now. If you continue to experience any issues, please contact us at helpdesk@classlink.com. Thank you for your patience.
  3. Jun 12 21:28 UTC monitoring: Services are beginning to recover as a result of Amazon Web Services stabilizing: https://status.aws.amazon.com. We expect services to be restored gradually and will post another update when full service is restored.
  4. Jun 12 21:28 UTC monitoring: Hello everyone, Amazon S3 services appear to be slowly coming back up now. We'll post another update when full service is restored. Thank you.
  5. Jun 12 21:28 UTC identified: Hello, Amazon is experiencing trouble with their services. This could effect ClassLink users in several ways: • Inconsistent login experience • Visual distortions (missing app icons, avatars, and wallpaper) • Some SSOs may be broken If you have any questions or concerns,...
• Amazon S3 Experiencing IssuesJun 12 21:28 UTC · resolved
  Investigation mentionedRestoration reported
  1. Jun 12 21:28 UTC identified: Hello, ClassLink custom app icons, wallpapers, avatars might not load due to issues with Amazon Web Services (S3). Amazon has posted this on their status page and is actively working on fixing the issue. Latest from Amazon: 11:58 AM PDT We are investigating increased error...
  2. Jun 12 21:28 UTC monitoring: We are still monitoring Amazon's status page https://status.aws.amazon.com/ . 4 more events have been posted in the last 15 minutes. Other websites and services hosted by AWS are likely to have issues as well.
  3. Jun 12 21:28 UTC monitoring: Hello, good news... The latest from AWS: 12:49 PM PDT We are now seeing recovery in the throttle error rates accessing Amazon S3. We have identified the root cause and have taken actions to prevent recurrence. We're checking our services - initial checks are good. We'll keep...
  4. Jun 12 21:28 UTC resolved: Looks like things are back to normal. We'll continue to monitor https://status.aws.amazon.com/ . If AWS services experience another issue, we'll keep everyone posted. Thank you for your patience.
• Intermittent LoginsJun 12 21:28 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  1. Jun 12 21:28 UTC monitoring: Hello, We contacted a few customers directly to see how things are going on their end - things are back to normal. We're actively doing a full system diagnostic and taking a closer look at this recent incident. Thank you again for your patience.
  2. Jun 12 21:28 UTC identified: Hello everyone, Logins should work now. We've also received a few reports from customers that logins are working. It's not back 100% and we're still monitoring the system. Look for more updates. Once again, thanks for your patience.
  3. Jun 12 21:28 UTC identified: Hello everyone, logins are working now but you may still experience some loading issues. We'll continue to notify everyone as additional information becomes available. Thanks again for your patience.
  4. Jun 12 21:28 UTC identified: Hello everyone, We're still addressing the issue with our database replica servers. Please share our status page with other members of your tech team, if needed. Thanks for your patience.
  5. Jun 12 21:28 UTC identified: Hello everyone, we've identified the issue. 2 of our database replicas are having issues at the moment.
  6. Jun 12 21:28 UTC investigating: We've received reports regarding intermittent login issues - sometimes where 2 factor authentication appears. The team is working to identify the cause and will restore service as quickly as possible. For up to date information, please visit http://status.classlink.com/ ....
  7. Jun 12 21:28 UTC resolved: Hello everyone. Things are back to normal. However, we will continue to monitor our system. If you continue to experience anything, please contact our help desk at helpdesk@classlink.com or call at 888-963-7550 x 1
• DNS IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionRestoration reported
• AWS DNS issue impacting ClassLink AnalyticsJun 12 21:28 UTC · resolved
  Restoration reported
• Intermittent Login IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
• Florida ISP IssuesJun 12 21:28 UTC · resolved
  Restoration reported
• Reports of issues with Google ChromeJun 12 21:28 UTC · resolved
  Investigation mentionedRestoration reported
• Possible DNS IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
• Roster Server Console (OneRoster) not loadingJun 12 21:28 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
• ClassLink Login / ClassLink.com IssuesJun 12 21:28 UTC · resolved
  Sign-in disruptionRestoration reported
• Federated SSOJun 12 21:28 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
• Inconsistent LoginsJun 12 21:28 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
• Intermittent Login IssuesJun 12 21:28 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
• Slow / Unsuccessful Logins Affecting Some UsersJun 12 21:28 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
• Internet Service Outages affecting LaunchPadJun 12 21:28 UTC · resolved
  Service restricted or degradedSign-in disruptionRestoration reported
• My Files slow response timeJun 12 21:28 UTC · resolved
  Restoration reported
• Issue with Google ServicesJun 12 21:28 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionRestoration reported