Clerk

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Elevated error rates for authentication requestsNov 3 07:43 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Nov 3 07:43 UTC monitoring: Error rates are returning to normal. We are monitoring the service to ensure continued stability.
  2. Nov 3 07:43 UTC investigating: We are investigating elevated error rates affecting some requests.
  3. Nov 3 07:43 UTC resolved: The issue has been resolved, and all services are operating normally. We apologize for the disruption.
• SMS Delivery IssuesOct 29 17:40 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 29 17:40 UTC investigating: We’re investigating SMS delivery issues affecting some users. Verification codes may be delayed or fail to arrive.
  2. Oct 29 17:46 UTC investigating: We’re investigating SMS delivery issues with an upstream SMS provider.
  3. Oct 29 17:54 UTC investigating: We're continuing to investigate SMS delivery issues with an upstream vendor impacting users on AT&T.
  4. Oct 29 18:00 UTC investigating: We’ve identified an issue with an upstream SMS provider’s delivery route to AT&T numbers. The provider is switching traffic to an alternate route. We’re monitoring delivery rates and will share updates as we learn more.
  5. Oct 29 18:05 UTC monitoring: SMS verification completion rates have returned to normal levels following the provider’s switch to an alternate delivery route. We’re continuing to monitor delivery and verification rates.
  6. Oct 29 18:16 UTC resolved: The SMS delivery issue is resolved. Delivery and verification completion rates have returned to normal following our upstream provider’s switch to an alternate route.
• Issues with Documentation "Ask AI"Oct 21 23:50 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 21 23:50 UTC identified: We are investigating an issue with the Ask AI functionality in the Clerk Docs.
  2. Oct 23 21:37 UTC resolved: The Ask AI functionality in Clerk docs has been restored.
• Dashboard increased latencyOct 1 16:10 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 1 16:10 UTC investigating: We are investigating increased latency for the Clerk Dashboard!
  2. Oct 1 16:25 UTC identified: Latency is back to normal. We have identified the issue and are actively working on fixing it.
  3. Oct 1 18:34 UTC monitoring: We have implemented a fix for this incident and are monitoring to ensure the issue does not recur.
  4. Oct 2 06:29 UTC resolved: The incident is now resolved
• Development instances only - Apple rejecting emailsSep 28 15:23 UTC · resolved · minor impact
  Service taken offlineSign-in disruption
  1. Sep 28 15:23 UTC identified: We discovered today that emails sent only from development instances to Apple email addresses (icloud.com, me.com) are being rejected by Apple. We have reached out to Apple to inquire further and are hoping for a swift resolution on their end. In the meantime, we recommend...
  2. Oct 19 17:39 UTC resolved: Despite extensive efforts to reach out to Apple about this issue we still do not have a resolution from them. As this incident has been ongoing for over a month, we have decided to move towards displaying a warning message on sign in from development instance when apple emails...
• Delays in webhook deliverySep 16 12:31 UTC · resolved · minor impact
  Service restricted or degraded
  1. Sep 16 12:31 UTC identified: Currently there are delays for some customers in webhook delivery. The issue has been identified and we are working towards a resolution
  2. Sep 16 13:24 UTC monitoring: A mitigation has been applied. Webhooks are being delivered at the normal pace. We continue monitoring
  3. Sep 16 13:39 UTC resolved: All systems are working
  4. Sep 16 14:33 UTC investigating: Delays in webhook deliveries for some customers
  5. Sep 16 14:58 UTC monitoring: Webhook delivery is normal at the moment. We are closely monitoring
  6. Sep 16 15:20 UTC resolved: All systems are functional
• Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipientsSep 4 10:06 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 4 10:06 UTC investigating: We are seeing delays in email delivery for recipients on Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365). Affected emails, including one-time passcodes and verification links, may arrive late or require re-sending. Emails to other providers are delivering...
  2. Sep 4 11:37 UTC identified: We've found the cause. Emails to Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365) are being rate limited on the receiving side, and other email senders are seeing the same thing today. Emails are still accepted but some are delayed by several minutes while...
  3. Sep 4 13:33 UTC monitoring: Delivery to Microsoft-hosted mailboxes returned to normal at about 12:40 UTC and delayed emails have been delivered. We are monitoring to confirm it stays that way.
  4. Sep 4 14:40 UTC resolved: Delivery to Microsoft-hosted mailboxes has been normal since 12:40 UTC. All delayed emails were delivered. This incident is resolved.
• GCP incident in us-central1-bSep 1 15:48 UTC · resolved · minor impact
  Restoration reported
  1. Sep 1 15:48 UTC monitoring: GCP has several incidents open in us-central1 currently. We are proactively monitoring impact to customer traffic and have so far noted impact to analytics and some of our metrics. We will update shortly with further information.
  2. Sep 1 16:13 UTC monitoring: Dashboard analytics have recovered and we're continuing to monitor for additional impact from the GCP incidents.
  3. Sep 1 17:30 UTC monitoring: The path between our services and the database provider is currently impacted, leading to connection churn and elevated error rates.
  4. Sep 1 17:49 UTC monitoring: We are noting recovery in the path between our services and the database provider, but latency and error rate are still elevated above baseline.
  5. Sep 1 18:35 UTC monitoring: latency metrics have returned to baseline, and we're seeing recovery in error rates. We are continuing to monitor for any signs of resurgence and will update accordingly.
  6. Sep 1 19:13 UTC resolved: Latency and error rates have held steady since the last update. We will re-open if there is a resurgence in errors or latency.
• Elevated API latencyAug 31 13:55 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 31 13:55 UTC investigating: We're investigating elevated latency and intermittent timeouts affecting Clerk API requests. Some customers may see slow responses when loading user and organization data. Our team is looking into it and will post another update once we have more information.
  2. Aug 31 14:42 UTC identified: We identified elevated traffic affecting the Backend API and user-related requests, causing increased latency and intermittent failures. We've applied mitigation and are monitoring its effect. We'll provide another update once we confirm service stability.
  3. Aug 31 15:22 UTC monitoring: Mitigation has been applied and API performance has stabilized. We've deployed additional safeguards and are monitoring to confirm continued stability.
  4. Aug 31 15:40 UTC resolved: API performance has remained stable following mitigation. This incident has been resolved.
• Increased API latency and errorsAug 4 23:03 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 4 23:03 UTC investigating: We are currently investigating an increase in latency and errors in our FAPI and BAPI services.
  2. Aug 4 23:14 UTC identified: We've identified the issue with our upstream provider and are working on resolution.
  3. Aug 4 23:29 UTC monitoring: Our upstream provider has applied a fix and we've seen latency and errors subside. We continue to monitor the situation.
  4. Aug 4 23:40 UTC resolved: We've resolved the issue with our upstream provider.
• Increased error rateAug 1 10:00 UTC · resolved · minor impact
  No classified wording
• Elevated error rate in domain provisioningJul 31 12:23 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
• Elevated API ErrorsJul 16 13:04 UTC · resolved · minor impact
  Investigation mentioned
• Increased latency on our APIsJul 16 07:56 UTC · resolved · minor impact
  Investigation mentioned
• Elevated errors while configuring domainsJul 12 22:05 UTC · resolved · major impact
  Restoration reported
• Elevated errors in Account PortalJul 9 20:38 UTC · resolved · minor impact
  Investigation mentioned
• Delay in webhook deliveryJul 1 17:12 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
• SVGs are not loading properlyJun 18 20:21 UTC · resolved · minor impact
  Investigation mentioned
• Dashboard analytics not loading properlyJun 18 15:43 UTC · resolved · minor impact
  No classified wording
• Elevated errors on Platform-APIJun 15 15:44 UTC · resolved · minor impact
  Restoration reported
• Elevated errors or delays for Clerk application going liveJun 12 14:48 UTC · resolved · minor impact
  Service restricted or degraded
• Analytics API I/O timeoutsJun 9 21:56 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Elevated Errors in APIsMay 28 19:16 UTC · resolved · minor impact
  Investigation mentioned
• Elevated 500 rates on API responsesMay 26 21:19 UTC · resolved · major impact
  Investigation mentioned
• Issue with Provisioning DomainsMay 22 15:48 UTC · resolved · minor impact
  Restoration reported