Clever

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Badge Expiration Notice Displaying in PortalOct 30 14:46 UTC · resolved
  Restoration reported
  1. Oct 30 14:46 UTC identified: Clever has identified the cause of an issue where some users see a pop-up in the Clever Portal stating that student Badges will expire in 24 hours, and a fix is in progress. Badges will not expire as long as they are active and being used. To learn more about Badge activity and...
  2. Oct 30 18:40 UTC resolved: The issue causing an incorrect pop-up stating student Badges would expire in 24 hours has been resolved. Badges remain active and will not expire as long as they are being used. If you continue to see this notification or need assistance, please visit support.clever.com.
  View on the provider's status page
• Badge downloads are timing out.Oct 22 14:40 UTC · resolved
  Restoration reported
  1. Oct 22 14:40 UTC investigating: Some of our Admins are currently experiencing an issue where, when clicking on the link to download badges, the downloads are erroring out.
  2. Oct 22 15:11 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 22 15:51 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Oct 22 16:14 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Clever is updating our home page. Product login and usage is not impacted.Oct 21 17:35 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Oct 21 17:35 UTC identified: Clever is in the process of updating our website. You may notice some minor changes or possible errors on our home page during this update, but it will not impact our customers' ability to login or use our products.
  2. Oct 21 17:53 UTC monitoring: Our website update is still in progress.
  3. Oct 22 02:14 UTC resolved: This incident is resolved. We have completed the update to our main website.
  View on the provider's status page
• Clever Login IssuesOct 8 01:47 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  1. Oct 8 01:47 UTC resolved: Between 5:08 and 5:59 pm PST, some users may have been unable to log in to the Clever Portal or launch apps. Service has recovered, and we’re monitoring it. If you see any additional issues, please reach out to our support team at support.clever.com.
  View on the provider's status page
• Incorrect Task NotificationSep 18 16:43 UTC · resolved
  No classified wording
  1. Sep 18 16:43 UTC resolved: Between 7:12 and 8:53 AM PT today, a task titled "1 Application waiting on you" was shown in error to district administrators who logged in to the Clever dashboard during that window. The task referenced another district's pending application invite and was intended for that...
  View on the provider's status page
• Clever's Support Team Delayed in Assisting DistrictsSep 16 11:24 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Sep 16 11:24 UTC investigating: Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting...
  2. Sep 16 12:20 UTC identified: Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates....
  3. Sep 16 17:46 UTC monitoring: Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels. We'll continue monitoring as Salesforce rolls out...
  4. Sep 16 23:43 UTC resolved: Salesforce has resolved this incident. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.
  View on the provider's status page
• App pages displaying inaccurate sync timesAug 27 14:18 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 27 14:18 UTC investigating: Clever is currently investigating an issue where sync times on connected app pages are displaying inaccurately in the dashboard. As soon as we have more information, we will provide an update.
  2. Aug 27 14:47 UTC identified: The issue has been identified and a fix is being implemented.
  3. Aug 27 14:47 UTC identified: We are continuing to work on a fix for this issue.
  4. Aug 27 15:36 UTC monitoring: A fix has been implemented and we are monitoring the results.
  5. Aug 27 15:46 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Sync Errors Impacting Some Aeries API SyncsAug 14 17:09 UTC · resolved
  Investigation mentionedRestoration reported
  1. Aug 14 17:09 UTC investigating: We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
  2. Aug 14 21:15 UTC monitoring: Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you
  3. Aug 18 13:59 UTC resolved: Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.
  View on the provider's status page
• Sync Error with Districts Utilizing Aeries APIAug 13 16:23 UTC · resolved
  Investigation mentionedRestoration reported
  1. Aug 13 16:23 UTC investigating: We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
  2. Aug 13 21:38 UTC resolved: The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.
  View on the provider's status page
• Teacher Pages unavailable for some studentsAug 5 18:50 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 5 18:50 UTC investigating: We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status...
  2. Aug 5 20:48 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Canvas Login IssuesJun 22 19:55 UTC · resolved
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Canvas Login IssuesMay 1 17:48 UTC · resolved · major impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Clever Custom Login Instructions Display ErrorApr 29 12:21 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Clever Login IssuesApr 15 18:18 UTC · resolved
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Intermittent Clever Login FailuresMar 26 15:30 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Skyward Selenium Sync IssueMar 18 14:51 UTC · resolved
  Investigation mentioned
  View on the provider's status page
• Users unable to login to Clever due to Amazon AWS issueFeb 10 20:47 UTC · resolved · critical impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Device camera not opening for Badge logins on WindowsFeb 10 17:23 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Issues with Clever iOS AppJan 16 22:19 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Some districts experiencing Clever login issuesJan 14 16:25 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Some districts are experiencing login errors for all usersJan 7 15:59 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Change Password Prompt Upon Trying to Log Into CleverDec 12 14:12 UTC · resolved
  Credential or token reset requestedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• MFA Issues: SMS Codes not generating for Clever AdminsDec 1 18:02 UTC · resolved · major impact
  Sign-in disruption
  View on the provider's status page
• Clever Admin Deletion Error and Clever Account EmailNov 19 15:01 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• District Admins - Deletion ErrorNov 19 06:41 UTC · resolved
  Restoration reported
  View on the provider's status page