Clover

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Clover is experiencing an issue impacting Ecommerce productsOct 21 01:54 UTC · resolved · major impact
  Restoration reported
  1. Oct 21 01:54 UTC investigating: Please be aware that Clover is experiencing an issue impacting Ecommerce products, including shopping cart plugins, online ordering, virtual terminal, and third-party Ecommerce applications. The Clover Engineering team is currently working on resolving this issue. We appreciate...
  2. Oct 21 03:38 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 21 04:40 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• [NA] Clover experiencing issues with the Customer Engagement AppsOct 8 20:05 UTC · resolved
  Investigation mentionedRestoration reported
  1. Oct 8 20:05 UTC investigating: We are currently investigating an issue affecting our Customer Engagement Apps. Impacted merchants and customers may notice that application features including rewards, promos, and feedback—are missing from device dashboards. Additionally, reward redemptions for speed-bump...
  2. Oct 8 21:15 UTC investigating: Our engineering teams are continuing to actively investigate the issue affecting Customer Engagement Apps (including rewards, promos, and feedback), as well as speed-bump prepaid/postpaid reward redemptions. We are actively isolating the root cause and working toward a...
  3. Oct 8 21:26 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• [NA]Web dashboard login issues for a small subset of merchants on Safari BrowsersSep 22 18:01 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 22 18:01 UTC investigating: We are currently investigating an issue where a small subset of merchants using the Safari browser are unable to log into the Web Dashboard or set up new accounts. Our engineering team is actively working on a fix to resolve this error. In the meantime, impacted users can bypass...
  2. Sep 22 18:29 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• Clover in EMEA is experiencing an issueSep 16 12:31 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  1. Sep 16 12:31 UTC investigating: Clover merchants may currently experience issues with Cloud Pay Display functionality and Merchant Web Dashboards. Our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue, and we will provide...
  2. Sep 16 13:17 UTC investigating: Clover merchants may currently experiencing issues with Web Dashboard login and Syncing between devices, Cloud Pay Display Payments, Refunds and Voids. Our engineers are actively working to fix the issue. We greatly appreciate your ongoing patience as we work to resolve this...
  3. Sep 16 14:57 UTC identified: We have identified the issue. We are actively working to remediate this issue. We appreciate the patience.
  4. Sep 16 15:50 UTC resolved: The impacted services are actively recovering; we will continue to monitor until full health is restored. If you need further assistance, please contact Clover support. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• [NA] Clover merchants experiencing issues with payment processingAug 30 05:49 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 30 05:49 UTC investigating: We are investigating an issue affecting payment processing for some merchants. Our engineering teams are actively working on a fix. We will provide updates here as soon as more information is available. Thank you for your patience.
  2. Aug 30 06:17 UTC investigating: We are investigating an issue affecting payment processing for some merchants. Our engineering teams are actively working on a fix. We will provide updates here as soon as more information is available. Thank you for your patience.
  3. Aug 30 07:44 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• Clover in NA is experiencing issues with Cloud Pay DisplayAug 25 13:16 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Aug 25 13:16 UTC investigating: Clover merchants may currently experience issues with Cloud Pay Display functionality on third-party connected devices, as well as degraded performance across host devices, Cloud Pay displays, and Merchant Dashboards. Our engineers are actively working on identifying the root...
  2. Aug 25 14:26 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• Clover in Latin America is experiencing with Cloud Pay DisplayJul 8 14:46 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jul 8 14:46 UTC investigating: We are currently experiencing a technical issue affecting our REST API for integrators operating in Latin America. As a result, Cloud Pay transactions processing via the REST API are temporarily unavailable. Our engineering team is actively investigating the root cause to...
  2. Jul 8 17:14 UTC resolved: We have successfully resolved the issue affecting transaction processing via the REST API for the LATAM region. All services are fully operational. Thank you for your patience while our teams worked to restore service.
  View on the provider's status page
• Telstra Outage in AustraliaJul 7 22:14 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Jul 7 22:14 UTC identified: Some Clover merchants in Australia using Telstra may have issues accessing the Wireless Manager app with SIM/cellular data. As a workaround, we suggest switching to Wi-Fi or a hardwired Ethernet connection for internet connectivity. If this isn't possible, we recommend...
  2. Jul 7 23:17 UTC identified: Telstra is continuing to work on restoring cellular services in Australia. Some Clover merchants using Telstra SIMs may still face issues opening the Wireless Manager app. If you are affected, please switch your device to Wi-Fi or Ethernet. If you cannot switch connections, we...
  3. Jul 8 00:19 UTC identified: There are no new changes to report at this time. Telstra is still working to restore full cellular service for affected merchants in Australia. We are continuing to monitor the situation closely and will provide another update in an hour, or sooner if new information becomes...
  4. Jul 8 01:01 UTC monitoring: We are seeing initial signs of recovery. Telstra has begun restoring cellular services across Australia, and connectivity is starting to stabilize for some Clover merchants. We are monitoring the situation closely to ensure full stability across all devices. If you are still...
  5. Jul 8 02:14 UTC monitoring: Telstra has communicated that network services are now 90% restored across Australia. While we are seeing these strong signs of recovery and connectivity is stabilizing for most Clover merchants, we are continuing to monitor the situation closely to ensure full stability across...
  6. Jul 8 05:42 UTC resolved: Telstra has fully restored their network services, resolving the nationwide cellular outage. The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact support. Thank you again for your patience through this issue.
  View on the provider's status page
• Clover in North America is experiencing an issueMay 8 19:09 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. May 8 19:09 UTC investigating: We are actively investigating an issue in North America causing intermittent latency and delays in synchronizing payment information across Clover devices. There is no action you need to take - we will post another update here within the next 30 minutes.
  2. May 8 19:23 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• Clover Online Ordering is currently experiencing issues for Australia RegionApr 29 03:24 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Apr 29 03:24 UTC investigating: We want to inform you that Clover Online Ordering is currently unavailable. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
  2. Apr 29 03:33 UTC investigating: We want to inform you that Clover Online Ordering is currently unavailable. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
  3. Apr 29 04:18 UTC identified: We have identified the issue. We are actively working to remediate this issue. We appreciate the patience.
  4. Apr 29 04:38 UTC resolved: The issue has been resolved, and all Clover systems are working as expected. Thank you again for your patience while we worked through this issue.
  View on the provider's status page
• Clover Call Center Phone IssueApr 22 21:24 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Clover is experiencing a batch funding delayNov 22 16:32 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Clover is experiencing an issue with post-payment activities.Nov 21 20:10 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• [NA] Clover is Experiencing an IssueNov 6 06:07 UTC · resolved · critical impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Investigating delays with 2FA Codes and SMS ReceiptsOct 20 14:58 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Investigating delays with 2FA Codes and SMS ReceiptsOct 20 10:53 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Clover is experiencing an issue with Cloud Pay DisplayOct 13 15:48 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Clover EU is experiencing an issueSep 27 15:13 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Clover is experiencing issues with dashboards for APAC RegionSep 24 04:20 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Clover EU is experiencing an issueSep 18 08:19 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Clover Experienced an IssueSep 9 15:29 UTC · resolved
  Restoration reported
  View on the provider's status page
• Clover E-Commerce IssueAug 15 17:28 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Clover is experiencing an issue with the reporting for NAAug 11 08:57 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Clover is experiencing an issue with eCommerce payments and services for NAJul 17 11:21 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Clover is experiencing an issue with transactions showing on the Merchant DashboardJul 8 17:41 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page