Currencycloud

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Potential delays to fundingNov 5 14:39 UTC · postmortem · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 5 14:39 UTC monitoring: We experienced a service issue earlier today which may have caused delays to some funding activity. The underlying issue has been addressed and services are operating normally; however, some transactions initiated during the affected period may take additional time to process....
  2. Nov 5 15:53 UTC resolved: We experienced a service issue earlier today which may have caused delays to some funding activity. The issue has now been fully resolved and services are operating normally. Processing has recovered, and no further impact is expected. We apologise for any inconvenience caused...
  3. Nov 6 04:05 UTC postmortem: # Potential delays to funding  # Overview On 5 November 2026, we experienced a service issue that affected the processing of some funding activity.  The issue began at approximately 12:37 UTC and processing was restored by approximately 13:05 UTC, resulting in approximately...
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• Issue affecting some USD collectionsNov 4 14:57 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 14:57 UTC investigating: We are currently investigating an issue affecting some USD collections, which may result in delays for some customers. We are actively investigating with our provider and working to restore normal processing as quickly as possible. We are monitoring closely and will provide...
  2. Nov 4 20:07 UTC resolved: The issue has now been resolved.
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• Currencycloud.com website is downNov 3 20:49 UTC · postmortem · major impact
  Investigation mentionedRestoration reported
  1. Nov 3 20:49 UTC investigating: We are currently investigating an issue affecting access to currencycloud.com. Users may be unable to load the website or may encounter error pages when attempting to access the service. We apologise for the inconvenience and are actively working to resolve the issue. Further...
  2. Nov 4 06:16 UTC resolved: The issue affecting access to currencycloud.com has been resolved, and the website is now accessible. We are continuing to work with the relevant teams to understand the root cause of the incident and identify any preventive measures to help avoid a recurrence. Thank you for...
  3. Nov 6 03:39 UTC postmortem: # **Overview**  On 3 November 2026, we became aware of an issue affecting access to [**currencycloud.com**](http://currencycloud.com). During the incident, some users were unable to access the website or encountered error pages when attempting to load content.  The issue began...
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• Issues Downloading Customer ReportsOct 29 11:28 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 29 11:28 UTC investigating: We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform. Our team is actively investigating and working to restore normal functionality as quickly as...
  2. Oct 29 17:24 UTC resolved: The issue affecting customer report downloads has now been resolved. Customer report downloads are returning data as expected following mitigation work and completion of a historical data resync. We will continue to monitor the service to ensure stability. Thank you for your...
  3. Oct 30 11:27 UTC postmortem: **Issues Downloading Customer Reports**  **Overview**  On 29 October 2026, an issue began affecting customer report downloads. Some clients experienced downloaded reports appearing empty despite data being visible within the platform.  The issue was identified and publicly...
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• Issue Affecting Support Email ProcessingOct 16 09:42 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 16 09:42 UTC identified: We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority. In the meantime, where possible, please...
  2. Oct 16 09:44 UTC identified: We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority. In the meantime, where possible, please...
  3. Oct 20 10:57 UTC monitoring: A mitigation was implemented on 19 October at 5:44 PM BST and monitoring is ongoing. Based on current findings, the issue was intermittent in nature and did not affect all inbound emails. Please contact Support if you continue to experience issues.
  4. Oct 21 08:43 UTC resolved: The issue affecting the processing of some support emails has been resolved. Investigation confirmed the impact was limited to intermittent email processing failures on 14 October, while other emails continued to be processed successfully. We will continue to monitor the service...
  5. Oct 21 09:16 UTC postmortem: ## Overview Between 13 October and 19 October, we experienced an issue affecting the processing of a subset of support emails sent to Currencycloud. While emails were successfully delivered, some were not consistently appearing within our support platform for processing. A...
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• API Authentication ErrorsSep 24 17:00 UTC · postmortem
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Sep 25 11:19 UTC resolved: On 24 September 2026, some customers experienced authentication failures when accessing Currencycloud services via our API and platform. The issue was linked to a software release and was resolved by rolling back the change. Service was restored and monitoring has confirmed...
  2. Sep 29 07:47 UTC postmortem: ## **Overview** On 24 September 2026, some customers experienced authentication failures when accessing Currencycloud services through the platform and API. The issue occurred following a software release and affected customers' ability to successfully authenticate and access...
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• Errors on multiple API endpoints.Sep 21 20:39 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 21 20:39 UTC investigating: An issue is currently affecting multiple API endpoints and is under investigation. A spike in server errors was detected and has since subsided with no further errors observed. We are monitoring the situation closely and will provide updates as the investigation progresses....
  2. Sep 21 21:14 UTC monitoring: We have identified the cause of the elevated error rates and implemented mitigation. A platform-wide node replacement event briefly left services without ready endpoints to handle requests. We have rolled back a recent deployment as a precaution and confirmed service stability...
  3. Sep 22 04:44 UTC resolved: The issue causing intermittent API errors has been resolved, and services are operating normally. A number of API requests experienced transient failures during brief periods of elevated error rates; however, no further issues have been observed since mitigation was completed.
  4. Sep 23 08:26 UTC postmortem: # Overview On 21 September 2026, a subset of API requests experienced intermittent errors across multiple API endpoints. The issue was identified at approximately 19:52 UTC and resolved by 20:41 UTC, with elevated error rates observed intermittently during that period. Services...
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• Subset Customers Experiencing CAD Payment Failures and Processing DelaysSep 14 16:09 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 14 16:09 UTC investigating: We are currently investigating an issue affecting CAD payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing. Our teams are actively working with the provider to identify the cause and restore...
  2. Sep 16 10:38 UTC monitoring: We have not observed any further instances of the issue affecting CAD payments since 14 September, and payment processing continues to operate as expected. Our teams remain engaged with the banking partner to complete the root cause investigation into the initial subset of...
  3. Sep 17 10:11 UTC resolved: CAD payment processing has remained stable since 14 September, with no repeat instances of the issue observed. As service has continued to operate as expected throughout the monitoring period, this incident is now considered resolved. We will continue to work with relevant...
  4. Sep 21 08:50 UTC postmortem: #### **Overview** On 14 September, a subset of CAD payments failed to complete successfully during a period of unusually high payment activity. The issue was identified through automated monitoring and investigated immediately. Throughout the incident, the wider platform...
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• Demo Environment Service DisruptionSep 14 13:29 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 14 13:29 UTC investigating: We are currently investigating an issue affecting one of our non-production demonstration environments. The issue is impacting access to and functionality within the demo environment only. There is no impact to Currencycloud production services, client funds, payment...
  2. Sep 14 14:46 UTC resolved: The issue affecting one of our non-production demonstration environments has now been fully resolved, and services have returned to normal operation. The disruption was limited to the demo environment only. There was no impact to Currencycloud production services, client funds,...
  3. Sep 15 15:38 UTC postmortem: ## Overview On 14 September 2026, we experienced a disruption affecting one of our non-production demonstration environments. This impacted access to balances and related account functionality within the demonstration environments only. Service restoration activities began...
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• Issue affecting foreign exchange quote and trade processingSep 11 13:57 UTC · postmortem · maintenance impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 11 13:57 UTC investigating: We are currently experiencing an issue affecting foreign exchange quote and trade processing for a subset of currency pairs. To minimise customer impact, traffic has been rerouted to an alternative provider while our teams investigate the underlying issue. Customers may...
  2. Sep 11 16:17 UTC monitoring: We have identified the cause of the issue affecting foreign exchange quote and trade processing and have implemented mitigation measures to restore service availability. Trading functionality has been restored and quote requests have been rerouted through an alternative provider...
  3. Sep 14 09:34 UTC resolved: We have resolved the issue affecting foreign exchange quote and trade processing. Following investigation and recovery activities, services have been fully restored and traffic has been returned to the standard provider configuration. Quote and trade processing are operating...
  4. Sep 15 15:37 UTC postmortem: ## Overview On 11 September 2026, we detected a service disruption affecting foreign exchange quote and trade processing for a subset of currency pairs. During this period, some quotes and trade requests experienced delays or timeouts, resulting in reduced rate availability for...
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• Webhook Notification DelaysSep 8 13:51 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• EUR virtual account creation.Sep 5 02:15 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Webhook Notification Delivery Delays and Missing NotificationsSep 4 07:10 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issue Affecting Payment ProcessingSep 1 15:34 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Some Customers Unable to View Beneficiary InformationSep 1 13:36 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• SMS Authentication Issues Affecting +86 Phone NumbersSep 1 06:53 UTC · postmortem · maintenance impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Some Customers Experiencing Payment Failures and Processing Delays for CADAug 31 17:20 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Potential delays to SEK, NOK & DKKAug 25 09:07 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delays to SEK Local PaymentsAug 11 15:55 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Local EUR Payment Processing DelaysJul 21 11:41 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Operational Delays to Manual Processing ActivitiesJul 20 09:32 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delays to a subset of local DKK PaymentsJul 10 14:51 UTC · postmortem · maintenance impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Delays to local SEK PaymentsJul 9 14:56 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issues Affecting Bulk Upload Payment ProcessingJul 6 12:59 UTC · postmortem · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issue Affecting Payment Validation ServicesJul 6 12:30 UTC · postmortem · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page