Dialpad

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Some customers may be experiencing degraded performance with AI agents.Nov 4 18:40 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 18:40 UTC investigating: Some customers may be experiencing degraded performance with AI agents. We are investigating.
  2. Nov 4 18:57 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Nov 4 19:08 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service degradation affecting Dialpad AI Voice and Text AgentsNov 2 22:05 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Nov 2 22:05 UTC investigating: We are currently investigating this issue.
  2. Nov 2 22:47 UTC investigating: We are continuing to investigate this issue.
  3. Nov 2 23:18 UTC identified: The issue has been identified and a fix is being implemented.
  4. Nov 2 23:25 UTC monitoring: A fix has been implemented and we are monitoring the results.
  5. Nov 2 23:37 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some customers may be experiencing issues with devices.Oct 20 15:49 UTC · resolved · minor impact
  Restoration reported
  1. Oct 20 15:49 UTC investigating: We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
  2. Oct 20 16:38 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Oct 20 20:22 UTC monitoring: We've resolved issues for most customers by now.
  4. Oct 20 21:54 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some customers may be experiencing issues making or receiving calls.Oct 20 01:44 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 20 01:44 UTC investigating: We are investigating a potential outage for some customers.
  2. Oct 20 02:18 UTC investigating: We are continuing to investigate the issue. Next update in 30 minutes.
  3. Oct 20 02:45 UTC investigating: We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
  4. Oct 20 03:16 UTC investigating: We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
  5. Oct 20 03:46 UTC investigating: Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
  6. Oct 20 04:16 UTC investigating: We are continuing to test the fix. Next update within 30 minutes.
  7. Oct 20 04:54 UTC identified: The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
  8. Oct 20 05:17 UTC monitoring: A fix has been implemented and we are monitoring the results.
  9. Oct 20 07:28 UTC investigating: Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
  10. Oct 20 08:57 UTC monitoring: A fix has been implemented and we are monitoring the results.
  11. Oct 20 09:21 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Service degradation affecting some IVR CustomersSep 23 17:20 UTC · resolved · minor impact
  Restoration reported
  1. Sep 23 17:20 UTC monitoring: Service degradation affecting some IVR Customers
  2. Sep 23 18:06 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing callsSep 15 16:08 UTC · resolved · minor impact
  Restoration reported
  1. Sep 15 16:08 UTC monitoring: Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
  2. Sep 15 16:09 UTC monitoring: We are continuing to monitor for any further issues.
  3. Sep 15 16:27 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Investigating degraded calling performance for some EU numbers and destinationsSep 3 09:54 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 3 09:54 UTC investigating: We are currently investigating this issue.
  2. Sep 3 10:06 UTC investigating: We are continuing to investigate this issue.
  3. Sep 3 10:12 UTC investigating: We are continuing to investigate this issue.
  4. Sep 3 10:19 UTC identified: The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
  5. Sep 3 10:27 UTC monitoring: A fix has been implemented and we are monitoring the results.
  6. Sep 3 10:36 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Partial service disruptionSep 1 15:25 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 1 15:25 UTC investigating: We are currently investigating this issue.
  2. Sep 1 16:04 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Sep 1 16:05 UTC monitoring: We are continuing to monitor for any further issues.
  4. Sep 1 16:44 UTC investigating: We are currently investigating this issue.
  5. Sep 1 17:14 UTC investigating: We are continuing to investigate this issue.
  6. Sep 1 18:34 UTC identified: The issue has been identified and a fix is being implemented.
  7. Sep 1 18:35 UTC identified: We are continuing to work on a fix for this issue.
  8. Sep 1 19:03 UTC monitoring: A fix has been implemented and we are monitoring the results.
  9. Sep 1 20:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some contact center agents may be experiencing issues with being unable to complete a call wrap-upAug 21 16:21 UTC · resolved · minor impact
  Restoration reported
  1. Aug 21 16:21 UTC identified: The issue has been identified and a fix is being implemented.
  2. Aug 21 16:42 UTC monitoring: A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.
  3. Aug 21 17:09 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some customers may be experiencing errors using the fax APIJul 28 16:22 UTC · resolved · minor impact
  Restoration reported
  1. Jul 28 16:22 UTC identified: The issue has been identified and a fix is being implemented.
  2. Jul 28 16:50 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Some customers may be experiencing degraded performance with IVR callsJul 7 18:38 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Inbound/Outbound Calling Potentially ImpactedJun 30 23:23 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers in the US and Canada may be experience issues with delays in message deliveryJun 11 20:55 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Some customers in the US and Canada may be experiencing issues with MMS messagingJun 9 16:34 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing issues receiving inbound SMS messagesJun 8 22:43 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing issues with IVRMay 20 18:58 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Customers using Salesforce CTI with Dialpad may be experiencing issues with logging inMay 4 15:11 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• We are investigating potential issues with callingApr 8 19:17 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing issues making or receiving calls.Mar 10 15:47 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing sporadic issues with placing or receiving callsFeb 13 16:39 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing sporadic issues with placing or receiving callsFeb 12 14:47 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing delays in platform functionsJan 13 17:37 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Accessing www.dialpad.com shows an errorNov 18 13:41 UTC · resolved · major impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Multiple analytics features are experiencing issues with loadingSep 30 19:28 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Some customers may be experiencing intermittent issues with connecting callsAug 6 21:42 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page