DrChrono

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Integration Issues 7.15.26Jul 15 17:42 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Jul 15 17:42 UTC investigating: Our integration, Updox, is currently experiencing a service disruption. As a result, users may experience slowness, errors, or delays when sending or receiving faxes. We are monitoring the issue closely and will share updates as they become available. Thank you for your...
  2. Jul 15 18:01 UTC monitoring: Our integration, Updox has implemented a fix and is reporting that services are recovering. We are continuing to monitor the recovery and are seeing service improvements. Some users may still experience intermittent delays or errors while systems fully stabilize. We will...
  3. Jul 15 19:10 UTC resolved: Our integration, Updox, has confirmed that the service disruption has been resolved and all services are operational.
  View on the provider's status page
• DrChrono System IssuesJul 7 16:59 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  1. Jul 7 16:59 UTC investigating: We are currently aware of system issues impacting DrChrono and are actively working with our Engineering team to investigate and resolve the issue. We will continue to update this page.
  2. Jul 7 18:30 UTC investigating: We are continuing to investigate the issue impacting DrChrono. Our Engineering team is actively working to resolve the issue. We will provide updates on this page as they become available.
  3. Jul 7 19:55 UTC monitoring: Our Engineering team has implemented mitigation measures and is continuing to monitor the system. We will provide updates on this page as they become available.
  4. Jul 8 14:04 UTC monitoring: The system remains operational, and our Engineering team continues to monitor the platform. We will provide updates on this page as more information becomes available.
  5. Jul 8 20:29 UTC resolved: The system remains operational, and we have not observed any further issues since moving to monitoring yesterday. This incident has been resolved. Our Engineering team will continue to review the event as part of our ongoing efforts to maintain the reliability and performance of...
  View on the provider's status page
• DrChrono SlownessJun 4 12:31 UTC · resolved · minor impact
  Restoration reported
  1. Jun 4 12:31 UTC investigating: We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes...
  2. Jun 4 13:46 UTC monitoring: We are continuing to monitor the intermittent system errors and will provide updates as additional information becomes available.
  3. Jun 4 13:49 UTC monitoring: We are continuing to monitor the intermittent system errors and will provide updates as additional information becomes available.
  4. Jun 4 19:02 UTC resolved: We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter.
  View on the provider's status page
• DrChrono Intermittent IssuesJun 3 15:49 UTC · resolved · minor impact
  Restoration reported
  1. Jun 3 15:49 UTC investigating: We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes...
  2. Jun 3 17:22 UTC investigating: Our team is still actively working on a fix for the issue. We will continue to monitor progress and provide updates as more information becomes available.
  3. Jun 3 18:50 UTC monitoring: We have implemented corrective measures to resolve the issue causing intermittent slowness for some users. Initial results indicate that system performance has returned to normal. Our team is actively monitoring the platform to ensure stability and confirm that the issue has...
  4. Jun 3 19:33 UTC resolved: We have confirmed that the adjustments we implemented have fully resolved the issue and our systems are up and operational. We appreciate your patience as we worked through this matter.
  View on the provider's status page
• Appointment Reminder IssueMay 5 16:02 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. May 5 16:02 UTC investigating: We are currently aware of an issue impacting a small subset of customers where appointment reminders are not being sent. Our Engineering team is actively investigating and working toward a resolution. We will provide an update here as soon as the issue has been resolved.
  2. May 5 17:39 UTC resolved: The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience.
  View on the provider's status page
• DrChrono SlownessApr 6 19:37 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Apr 6 19:37 UTC investigating: DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.
  2. Apr 6 20:41 UTC monitoring: DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.
  3. Apr 7 17:34 UTC resolved: DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.
  View on the provider's status page
• EPCS Prescription Issue ID.meApr 3 14:15 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Apr 3 14:15 UTC investigating: Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
  2. Apr 3 15:41 UTC identified: ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app). For step-by-step instructions, please visit:...
  3. Apr 4 11:11 UTC identified: Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push...
  4. Apr 6 14:03 UTC identified: Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally...
  5. Apr 7 16:30 UTC resolved: Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator...
  View on the provider's status page
• System SlownessMar 30 20:48 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Mar 30 20:48 UTC investigating: We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.
  2. Mar 30 22:05 UTC resolved: Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.
  View on the provider's status page
• DrChrono Web System IssuesMar 25 16:59 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Mar 25 16:59 UTC investigating: We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause...
  2. Mar 25 17:41 UTC investigating: We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working...
  3. Mar 25 21:36 UTC resolved: We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%)...
  View on the provider's status page
• DrChrono Web System IssuesMar 24 19:17 UTC · resolved · major impact
  Investigation mentioned
  1. Mar 24 19:17 UTC investigating: Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.
  2. Mar 24 20:53 UTC investigating: Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more.
  3. Mar 24 21:57 UTC monitoring: Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability. We will provide further updates if any issues reoccur or once we...
  4. Mar 24 22:34 UTC monitoring: We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity. We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage...
  5. Mar 25 13:18 UTC resolved: After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support.
  View on the provider's status page
• DrChrono Web System IssuesMar 23 19:55 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Issue Loading Billing-Related ReportsFeb 9 14:55 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Issue Loading Billing-Related ReportsFeb 6 18:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• DrChrono Web System IssuesJan 9 14:04 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Prescription IssuesJan 6 00:28 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Patient Search IssuesDec 17 16:32 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Cloudfare Global Network OutageNov 18 13:47 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• AWS Ongoing IssuesOct 20 16:14 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Disruption in ServiceJul 16 15:24 UTC · postmortem · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Eligibility Check Disruption with AvailityJul 1 13:11 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Electronic Prescription Generation IssueJun 13 14:12 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Appointment Reminders IssueMay 27 15:30 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Billing Tab Loading Issues- DrChronoMar 20 16:22 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• OnPatient Login Issues with DrChronoMar 6 14:13 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• DrChrono Intermittent IssuesDec 26 19:15 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page