DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Dropbox
Cloud, identity and critical software · CA (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Some customers are unable to access certain website routes and features.Sep 9 21:36 UTC · resolved · major impactRestoration reported
- Sep 9 21:36 UTC investigating: a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
- Sep 9 22:35 UTC resolved: This incident has been resolved.
- Customer support via telephone may be unavailable for some usersSep 3 22:13 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Sep 3 22:13 UTC investigating: We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
- Sep 4 05:02 UTC resolved: This incident has been resolved.
- Some Dropbox Protect features are not working correctlyAug 25 23:14 UTC · resolved · minor impactRestoration reported
- Aug 25 23:14 UTC investigating: We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- Aug 26 11:01 UTC resolved: This incident has been resolved.
- Dropbox is not working as expected for some usersAug 21 13:18 UTC · resolved · minor impactRestoration reported
- Aug 21 13:18 UTC investigating: Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
- Aug 21 14:15 UTC identified: The issue has been identified and a fix is being implemented.
- Aug 21 14:26 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Aug 21 15:12 UTC resolved: This incident has been resolved.
- Dropbox is not working as expected for some usersJul 23 15:12 UTC · resolved · minor impactRestoration reported
- Jul 23 15:12 UTC investigating: Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
- Jul 23 15:32 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jul 23 15:36 UTC resolved: This incident has been resolved.
- Shared content downloads are degradedJun 8 19:43 UTC · resolved · minor impactService restricted or degraded
- Jun 8 19:43 UTC investigating: We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you...
- Jun 12 16:54 UTC resolved: Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.
- Opening a video or audio file might not be working for usersMay 27 20:05 UTC · resolved · minor impactRestoration reported
- May 27 20:05 UTC investigating: Opening a video or audio file might not be working for users
- May 27 21:56 UTC monitoring: A fix has been implemented and we are monitoring the results.
- May 27 22:31 UTC resolved: This incident has been resolved.
- Availability was impacted across a number of servicesMay 18 17:00 UTC · resolvedNo classified wording
- May 18 19:11 UTC resolved: A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.
- Dropbox may be unavailable for some usersApr 15 03:51 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Apr 15 03:51 UTC investigating: Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.
- Apr 15 03:55 UTC investigating: We are continuing to investigate this issue.
- Apr 15 04:16 UTC resolved: This incident has been resolved.
- Dash Chat might not be working for some usersApr 9 21:32 UTC · resolved · minor impactRestoration reported
- Apr 9 21:32 UTC investigating: Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.
- Apr 9 21:52 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Apr 10 00:54 UTC resolved: This incident has been resolved.
- Dropbox.com is not working for some usersJan 22 01:30 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- We’re having some trouble with our payment pageJan 15 06:59 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- DocSend impacted by ongoing Cloudflare outageNov 18 14:38 UTC · resolved · major impactService restricted or degradedRestoration reportedView on the provider's status page
- Dropbox Chat unavailableNov 14 20:00 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Google Drive and One Drive Dash connectors are not working for some usersOct 21 14:32 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Images not loading in Dropbox PaperOct 14 09:06 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Dropbox is not working as expected for some users.Sep 23 18:55 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Dropbox.com is not working for some usersSep 2 13:16 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Pop up to sign in On Microsoft Office FilesAug 29 19:17 UTC · resolved · minor impactSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Intermittent Loading Issues on Dropbox WebsiteMay 23 19:31 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- The Dash Confluence connector may be unavailable for some users.May 15 16:35 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Dropbox may be unavailable for some users.May 14 18:24 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Dash Search might not be working for some users.May 5 21:38 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Dash Chat might not be working for some usersMay 5 18:26 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Dropbox may be unavailable for some usersMay 1 21:57 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page