DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Dwolla
Payments · IA (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Delay in processing ACH transactions, Instant Payments, and delivery of related webhooks in productionSep 9 11:50 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Sep 9 11:50 UTC identified: We are experiencing delays in the morning processing of ACH transactions on the platform. This impacts the webhook delivery and API transfer status updates for ACH credit and debit transactions that were expected to update today. Instant Payments are also impacted and are...
- Sep 9 13:12 UTC identified: This issue is ongoing. We are continuing to work with our bank partner toward resolution and do not have an ETA at this time. Please note: As a result, this impacts the 9:00 AM CT export of Same-day ACH debit and credit transactions. The 9:00 AM CT Same-day window will be...
- Sep 9 14:35 UTC identified: Instant Payments have recovered. We have seen Instant Payments processing successfully since approximately 9:12 AM CT. Instant Payments that failed earlier during this disruption did not complete and may be retried. The delay in ACH processing is ongoing. Webhook delivery and...
- Sep 9 15:22 UTC monitoring: Funds are beginning to clear and transfer related webhooks are being delivered for the day. We are monitoring the results as ACH transfer statuses continue to update. Instant Payments continue to process normally.
- Sep 9 18:32 UTC resolved: This incident has been resolved. All ACH transfer statuses have been updated and related webhooks have been delivered. Instant Payments have been processing normally since approximately 9:12 AM CT. Please note: The 9:00 AM CT export of Same-day ACH debit and credit transactions...
- [Sandbox] API and Dashboard ErrorsSep 1 21:50 UTC · resolved · critical impactSign-in disruptionRestoration reported
- Sep 1 21:50 UTC identified: We have identified an issue causing HTTP 504 errors on Sandbox API endpoints and preventing Sandbox dashboard logins. We have identified the problem and are deploying a fix. We will provide updates as we make progress.
- Sep 1 22:14 UTC resolved: The fix has been deployed and the incident is resolved.
- Failures in Instant PaymentsAug 13 14:24 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Aug 13 14:24 UTC investigating: We are currently experiencing an issue affecting Instant Payments submitted through our API. Since approximately 7:35 AM CT, these payments have been failing with error code UR01. We are working with our partners to identify and resolve the issue. ACH transfers and other API...
- Aug 13 14:50 UTC resolved: This incident has been resolved. Instant Payments are now processing normally. The last UR01 error was observed at 9:33 AM CT. Transfers that failed with UR01 during the disruption did not complete and may be retried. We appreciate your patience.
- [Sandbox] Webhooks and dashboard unavailabilityJul 22 18:00 UTC · resolvedSign-in disruptionRestoration reported
- Jul 22 22:42 UTC resolved: We experienced an issue affecting webhook delivery and dashboard login functionality in the Sandbox environment between 12:47pm CT and 4:44pm CT. This issue is now resolved.
- Elevated API 500 errors on Customers, Funding Sources, and Mass PaymentsJul 13 17:03 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Jul 13 17:03 UTC investigating: We are currently investigating elevated error rates (HTTP 500) affecting requests to the Customers, Funding Sources, and Mass Payments API endpoints. Some requests to these endpoints may fail or time out. Our engineering team is actively investigating. We will provide an update...
- Jul 13 17:15 UTC monitoring: A fix has been deployed and error rates are returning to normal across the affected endpoints and the Dashboard. We are monitoring to confirm full recovery.
- Jul 13 19:20 UTC resolved: This issue is resolved.
- Delayed Operational Notification Statuses in Dwolla DashboardJun 11 19:09 UTC · resolvedService restricted or degradedRestoration reported
- Jun 11 19:09 UTC investigating: We have identified an issue causing the "Delivery Status" for Operational Notifications within the Dwolla Dashboard to lag or not update correctly. Please note: Outbound emails are successfully delivering to your end-users in real-time. This is strictly an interface reporting...
- Jun 11 19:30 UTC monitoring: A fix has been implemented to resolve the status sync delay. The "Delivery Status" indicators within the Dwolla Dashboard are beginning to catch up and accurately reflect actual delivery states. We are actively monitoring the dashboard queues until all historical notification...
- Jun 11 19:45 UTC resolved: The issue affecting the dashboard display for Operational Notification statuses has been fully resolved. All delivery statuses within the Dwolla Dashboard are now updating in real-time and accurately reflect historical deliveries. Thank you for your patience.
- Elevated HTTP 500 Errors on Balance InquiriesJun 9 20:00 UTC · resolvedService restricted or degradedRestoration reported
- Jun 9 21:04 UTC resolved: We experienced a brief service disruption in our Production environment between 3:14 PM and 3:35 PM CT. The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for: - Balance...
- Delay in processing ACH transactions and delivery of related webhooksJun 2 11:38 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Jun 2 11:38 UTC identified: We have experienced a delay in the morning processing of ACH transactions on the platform. This impacts the webhook delivery and API transfer status updates for ACH credit and debit transactions that are expected to update today. Due to today being a high processing day, we...
- Jun 2 13:14 UTC resolved: This incident has been resolved. All transfers statuses have been updated and webhooks are being delivered. Please note: As a result, this impacts the 9:00 AM CT export of Same-day ACH debit and credit transactions. These transactions will now export at 1:00 PM CT.
- Delay in Same-Day ACH ClearingMay 14 15:08 UTC · resolved · minor impactService restricted or degraded
- May 14 15:08 UTC identified: The FED has experienced system issues this morning causing a delay in Same Day ACH processing. Same-Day ACH debit and credit transactions that were expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners, and will update...
- May 14 18:17 UTC resolved: The Federal Reserve experienced system issues this morning, causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions that were expected to clear at 12:00 PM CT will now clear at 5:00 PM CT. We apologize for any inconvenience caused by this...
- Elevated HTTP 500 Errors on Balance Inquiries and TransfersApr 28 16:43 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Apr 28 16:43 UTC investigating: We are currently investigating reports of intermittent failures and elevated error rates (500 Internal Server Errors) affecting balance checks and balance-sourced transfers within our Production API. Our engineering team is actively working to identify the root cause. We will...
- Apr 28 16:55 UTC monitoring: We experienced a service disruption in our Production environment between 11:25 AM and 11:36 AM CT. The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for: - Balance...
- Apr 28 19:10 UTC resolved: This incident has been resolved.
- Elevated HTTP 500 Errors on CustomersApr 23 19:30 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Delay in Same-Day ACH ClearingApr 13 15:38 UTC · resolvedService restricted or degradedView on the provider's status page
- Errors on the customers/{accoundId}/transfers endpointApr 3 21:21 UTC · resolved · minor impactInvestigation mentionedView on the provider's status page
- Delay in processing ACH transactions and delivery of related webhooksMar 26 12:51 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Sandbox Transfer Searches DegradedMar 25 22:05 UTC · resolved · minor impactService restricted or degradedView on the provider's status page
- [Sandbox] Experienced degraded performanceMar 18 14:58 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Instant Payments Status UpdatesMar 8 18:23 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Delay in processing ACH transactions and delivery of related webhooksMar 3 13:23 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Delay in processing Same-Day ACH transactionsFeb 5 23:19 UTC · resolvedService restricted or degradedView on the provider's status page
- Issued 1099K forms with inflated amountsJan 29 22:42 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Delay in delivery of webhooks and operational notificationsJan 5 17:56 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- API Errors from Upstream ProviderNov 18 13:22 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Delays in Instant Payments (RTP/FedNow) Status UpdatesNov 17 16:36 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Delay in processing ACH transactions and delivery of related webhooksOct 27 14:09 UTC · resolved · minor impactService restricted or degradedView on the provider's status page
- Intermittent high response times and timeouts on /customers and /transfersAug 26 14:23 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page