EBANX

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• [Brazil][PIX] Cross-border payment interruption in checkoutNov 4 14:02 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 4 14:02 UTC identified: Payment method(s): PIX Country: Brazil Impact: Cross-border PIX transactions are currently experiencing an interruption. The cause has been identified, and our teams are actively working to understand the root cause and fix the issue.
  2. Nov 4 14:15 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Peru][PagoEfectivo] Payment processing outageOct 29 23:20 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  1. Oct 29 23:20 UTC identified: Payment method(s): PagoEfectivo Country: Peru Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.
  2. Oct 30 23:27 UTC monitoring: PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact...
  3. Oct 31 07:12 UTC monitoring: PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.
  4. Oct 31 11:51 UTC monitoring: PagoEfectivo services are being brought back online by the provider, and we are seeing early signs of recovery in transactions. We are monitoring closely to confirm stability and will update once recovery is fully confirmed.
  5. Oct 31 12:07 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Dominican Republic][Cards] Payment processing degradationOct 27 08:54 UTC · resolved · major impact
  Restoration reported
  1. Oct 27 08:54 UTC investigating: We are experiencing a communication issue with our partner in the Dominican Republic, affecting Card payments. As a result, transactions may be declined or fail to process. Our teams are actively working with the partner to resolve the issue and restore full service as soon as...
  2. Oct 27 12:13 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [All Countries][Payments API] Payments API downOct 23 14:40 UTC · resolved · critical impact
  Restoration reported
  1. Oct 23 14:40 UTC resolved: Payment method(s): All payment methods Country: All Countries Impact: An issue causing full degradation of the Payments API has been resolved. Services are now operating normally.
  View on the provider's status page
• Payment processing degradationOct 19 04:25 UTC · resolved · major impact
  Restoration reported
  1. Oct 19 04:25 UTC monitoring: Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and...
  2. Oct 19 11:39 UTC monitoring: Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with...
  3. Oct 19 17:08 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Bolivia][Cash] Payment processing degradationOct 15 23:54 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 15 23:54 UTC investigating: Payment method(s): Cash Country: Bolivia Impact: We are experiencing a communication issue with our partner in Bolivia, affecting Cash payments. As a result, some transactions may experience minor delays or failures. Our teams are actively working with the partner to resolve the...
  2. Oct 16 00:14 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Colombia][E-Wallet] Payment processing degradationOct 9 16:29 UTC · resolved · major impact
  Restoration reported
  1. Oct 9 16:29 UTC investigating: Payment method(s): E-Wallet Country: Colombia Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service...
  2. Oct 9 18:42 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Nigeria][Bank Transfer] Payment processing degradationOct 2 18:36 UTC · resolved · minor impact
  Restoration reported
  1. Oct 2 18:36 UTC monitoring: Payment method(s): Bank Transfer Country: Nigeria Impact: We are experiencing issues processing Bank Transfer payments in Nigeria due to an issue with an external partner. Our teams are actively working with them to restore the service.
  2. Oct 2 20:18 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Colombia][E-Wallet] Payment processing degradationSep 29 20:11 UTC · resolved · major impact
  Restoration reported
  1. Sep 29 20:11 UTC identified: Payment method(s): E-Wallet Country: Colombia Impact: We have identified an issue affecting E-Wallet transactions in Colombia, leading to processing degradation. Our teams are actively working with our partners to restore full service.
  2. Sep 29 22:20 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Peru][E-Wallet] Payment processing instabilitySep 22 11:45 UTC · resolved · major impact
  Restoration reported
  1. Sep 22 11:45 UTC investigating: Payment method(s): E-Wallet Country: Peru Impact: We have identified the cause of internal errors affecting E-Wallet transactions. Our teams are actively working with our partners to restore full service.
  2. Sep 22 15:47 UTC resolved: This incident has been resolved.
  View on the provider's status page
• [Brazil][PIX] Payment processing degradationSep 4 23:59 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• [Argentina][Payouts][Pay-in] Payout processing degradationSep 4 19:47 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [Colombia][PSE] Degraded serviceAug 28 23:39 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [Colombia][Bank Transfer] Payment processing degradationAug 28 17:18 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [Colombia][PSE] Degraded serviceAug 28 05:37 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [Brazil][PIX] Payment processing degradationAug 23 10:02 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [Brazil][PIX] Payment processing degradationAug 23 02:56 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [Brazil][PIX] Conversion rate reductionAug 18 20:06 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• [Nigeria][USSD] Payment Processing DegradationAug 13 20:57 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [Brazil][PIX] Pix Automático DegradationAug 11 00:35 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• [India][E-Wallet] UPI Autopay Service DegradationJul 30 06:10 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• [Argentina][Document Validation] Service DegradationJul 27 19:15 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• [Mexico][SPEI] Scheduled MaintenanceJul 23 08:38 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• [Chile][Cards] Payment processing degradationJul 10 02:22 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• [Brazil][PIX] Payment processing degradationJul 7 20:41 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page