DFX Intelligence

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EBSCO Information Services

Public institutions · MA (headquarters)

Monitoring

Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC

Public findings

Provider status posts on record

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

GOBI Service Issue - InvestigatingOct 27 13:30 UTC · investigating
Investigation mentioned
1. Oct 27 13:30 UTC investigating: We are investigating intermittent errors that some customers may experience while searching or placing orders in GOBI. If you are impacted, please contact Customer Service for assistance.
View on the provider's status page
Service Issue Reported – Full Text Finder and additional servicesOct 26 18:54 UTC · resolved · minor impact
Investigation mentionedRestoration reported
1. Oct 26 18:54 UTC investigating: We have received reports of issues with accessing Full Text Finder, Publication Finder and Holdings Management. This may have an impact on incoming and outgoing linking. Our engineering teams are currently investigating the issue and we will update this page when more...
2. Oct 27 15:24 UTC identified: We appreciate your patience while we investigated the reported access issues. Currently we have restored access to all products and our teams have identified, and are working to resolve, a remaining issue that is causing changes made in Holdings Management not to be reflected in...
3. Oct 27 21:44 UTC resolved: All known issues are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
View on the provider's status page
Service Issue Reported – Stacks Access IssuesOct 21 16:36 UTC · resolved · major impact
Investigation mentionedRestoration reported
1. Oct 21 16:36 UTC investigating: We have received reports of some STACKS customers experiencing access issues to their websites. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Oct 22 14:41 UTC resolved: The issues customers reported with Stacks access are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
View on the provider's status page
Service Issue Reported – #5129147 OpenAthens Authenticated EBSCO Discovery Service/EBSCOhost Access IssuesOct 20 12:14 UTC · resolved · major impact
Sign-in disruptionRestoration reported
1. Oct 20 12:14 UTC investigating: We have received reports of an issue when attempting to access EBSCO Discovery Service and EBSCOhost via OpenAthens. OpenAthens is aware of this issue and is working to restore service. We will update this page when more information is available. Please refer to the OpenAthens...
2. Oct 20 13:03 UTC resolved: The issues customers reported with accessing EBSCO Discovery Service and EBSCOhost via OpenAthens authentication are now resolved. If you continue to experience an issue please contact Customer Support. Please refer to the OpenAthens status page for more information:...
View on the provider's status page
Service Issue Reported – EBSCONETOct 16 01:26 UTC · resolved · critical impact
Sign-in disruptionInvestigation mentionedRestoration reported
1. Oct 16 01:26 UTC investigating: We have received reports of users being unable to log in to EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Oct 16 02:29 UTC resolved: This incident has been resolved.
View on the provider's status page
Service Issue Reported – MosaicOct 6 17:07 UTC · resolved · critical impact
Investigation mentionedRestoration reported
1. Oct 6 17:07 UTC investigating: We have received reports of an issue with Mosaic, specifically, Mosaic is inaccessible at the moment. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Oct 6 18:06 UTC resolved: The issues customers reported with Mosaic are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
View on the provider's status page
Service Issue Reported – ***STACKS***Sep 3 15:15 UTC · resolved
Investigation mentionedRestoration reported
1. Sep 3 15:15 UTC investigating: We have received reports of an issue with **STACKS**, specifically intermittent issues with STACKS timing out or resolving in a 504 error. Our engineering teams are currently investigating the issue, and we will update this page when more information is available.
2. Sep 3 15:36 UTC identified: The issue has been identified and a fix is being implemented.
3. Sep 3 20:15 UTC resolved: This incident has been resolved.
View on the provider's status page
Service Issue Reported – EBSCO System error when accessing persistent linksSep 1 15:25 UTC · resolved · major impact
Investigation mentionedRestoration reported
1. Sep 1 15:25 UTC investigating: We have received reports of an issue with users receiving an EBSCO System Error screen when attempting to access some persistent links. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Sep 1 16:21 UTC resolved: The issues customers reported with users receiving an EBSCO System Error screen when attempting to access some persistent links are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
View on the provider's status page
Service Issue Reported – EBSCONETAug 28 14:58 UTC · resolved · major impact
Investigation mentionedRestoration reported
1. Aug 28 14:58 UTC investigating: We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Aug 30 18:40 UTC resolved: This incident has been resolved. Our engineering teams will continue to monitor the system to ensure that all operations are stable.
View on the provider's status page
Service Issue Reported – EBSCONETAug 13 14:32 UTC · resolved
Investigation mentionedRestoration reported
1. Aug 13 14:32 UTC investigating: We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
2. Aug 13 14:55 UTC resolved: The issues customers reported with EBSCONET are now resolved. If you continue to experience an issue, please contact EBSCONETSupport@ebsco.com. We apologize for the inconvenience.
View on the provider's status page
Service Issue Reported – EBSCO Discovery Service and EBSCOhost Search UnavailableAug 3 12:57 UTC · resolved · major impact
Service restricted or degradedInvestigation mentionedRestoration reported
View on the provider's status page
eBook order fulfillment in ECM, GOBI and Mosiac is delayed.Jul 22 20:28 UTC · resolved · minor impact
Service restricted or degradedRestoration reported
View on the provider's status page
Service Issue Reported – ***EDS / EBSCOhost New UI / EDS API ***Jul 13 16:27 UTC · resolved · major impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – EBSCOHost Research Databases; EBSCO Discovery ServiceJul 6 11:03 UTC · resolved · major impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – ***EBSCO Discovery Service, EBSCO eBooks, EBSCO Mobile App, EBSCOhost Research Databases, Explora, Flipster, Full Text Finder Resolver, Holdings and Link Management, OpenURL Connection, Publication Finder***Jun 24 06:58 UTC · resolved · major impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – ***Multiple Services***Jun 9 02:55 UTC · resolved · major impact
Service restricted or degradedInvestigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – Multiple ServicesMay 29 16:15 UTC · resolved · critical impact
Service restricted or degradedInvestigation mentionedRestoration reported
View on the provider's status page
eBooks returning - "Error occurred please try again later" messagesMay 12 15:38 UTC · resolved · major impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – ***EBSCO eBooks Leads to error***May 8 15:52 UTC · resolved · minor impact
Investigation mentionedRestoration reported
View on the provider's status page
GOBI is currently unavailableMay 4 20:51 UTC · resolved
Service restricted or degradedRestoration reported
View on the provider's status page
Service Issue Reported – Adobe DRM Full eBook Downloads ErrorApr 8 13:12 UTC · resolved · minor impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – ***Full Text Finder Resolver-Timeout Error ***Mar 27 14:05 UTC · resolved
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – EBSCOhost EBSCO Discovery Service Personalization, Functionality, and Linking IssuesMar 26 16:15 UTC · resolved · minor impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – FlipsterMar 14 15:39 UTC · resolved · major impact
Investigation mentionedRestoration reported
View on the provider's status page
Service Issue Reported – Displaying PDFs on EHOSTMar 10 10:47 UTC · resolved · minor impact
Investigation mentionedRestoration reported
View on the provider's status page