Finalsite

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Degraded Performance IssueOct 21 19:02 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 21 19:02 UTC investigating: Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
  2. Oct 21 19:30 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Oct 22 01:28 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Composer Performance IssuesSep 1 16:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Sep 1 16:25 UTC investigating: We are currently investigating issues with a subset of Composer websites in the US Central. We are working to analyze and mitigate this problem. More updates to follow shortly.
  2. Sep 1 17:30 UTC monitoring: We are seeing performance improved at this time across all US Central websites, and we are continuing to monitor.
  3. Sep 2 12:21 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Connect: SMS Sending IssueAug 16 22:03 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 16 22:03 UTC investigating: We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
  2. Aug 17 00:23 UTC investigating: We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner. Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely. We are actively...
  3. Aug 17 12:38 UTC monitoring: Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
  4. Aug 17 20:15 UTC resolved: SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider. This incident has been resolved.
  View on the provider's status page
• Degraded Performance IssueAug 14 15:17 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 14 15:17 UTC investigating: Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
  2. Aug 14 15:41 UTC monitoring: We are observing improved performance and will continue to closely monitor.
  3. Aug 18 17:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Dashboard and Searches IssueAug 13 13:52 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 13 13:52 UTC investigating: We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.
  2. Aug 13 22:17 UTC identified: The issue has been identified. We're working through reindexing all EMS sites gradually.
  3. Aug 14 13:41 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Issues with Composer sitesAug 7 12:42 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 7 12:42 UTC investigating: We're currently investigating an issue with Composer sites. We'll provide more updates here as they become available.
  2. Aug 7 13:09 UTC monitoring: We're seeing sites stabilize and are continuing to monitor the situation.
  3. Aug 7 15:34 UTC resolved: This incident has been resolved. We apologize for the inconvenience.
  View on the provider's status page
• Finalsite Enrollment: Microsoft Login UnavailableJul 2 17:44 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Jul 2 17:44 UTC investigating: We are currently investigating this issue.
  2. Jul 2 17:59 UTC identified: Parents and admins that sign into FS Enrollment using Microsoft (Azure) Login are currently not able to access the application and will see a red error message upon attempting to log in. We have identified the cause of the issue and are working to quickly remediate this. Thank...
  3. Jul 2 20:46 UTC resolved: Тhe incident has been resolved and login through Microsoft (Azure) is now restored.
  View on the provider's status page
• Connect System OutageJun 4 17:11 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Jun 4 17:11 UTC investigating: We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more...
  2. Jun 4 18:40 UTC investigating: Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible. We will provide...
  3. Jun 4 20:58 UTC identified: We've identified the issue and are working to restore service.
  4. Jun 5 00:13 UTC identified: Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.
  5. Jun 5 11:27 UTC monitoring: A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.
  6. Jun 5 18:36 UTC resolved: After extensive monitoring, we have confirmed that the system is running as expected.
  View on the provider's status page
• Issue Adding or Changing Images in MessagesMay 18 13:44 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. May 18 13:44 UTC investigating: We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide...
  2. May 18 15:20 UTC resolved: This incident has been resolved and our team has confirmed that image editing functionality has been restored.
  View on the provider's status page
• Support: Phone IssuesMay 13 17:03 UTC · resolved · major impact
  Restoration reported
  1. May 13 17:03 UTC investigating: Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form...
  2. May 13 18:07 UTC identified: We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
  3. May 13 18:38 UTC monitoring: Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
  4. May 13 18:52 UTC resolved: This issue has been resolved.
  View on the provider's status page
• Composer Performance Issues: US CentralMay 6 19:41 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Composer Performance Issues: US CentralMay 5 14:52 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Messages XR Enterprise: Text to Speech Not Sending CorrectlyApr 28 15:00 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Finalsite Enrollment: Degraded Email Open DatesMar 23 16:01 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Issue with Composer sitesFeb 27 17:00 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Mass Notification/Messages XRE: Message Creation Not Working for a Subset of ClientsFeb 22 22:59 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Connect - Degraded SMS SendingFeb 19 17:24 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Connect - Degraded SMS SendingFeb 18 23:19 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Messages/XR: Sending Delays for US EastFeb 12 14:03 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• US Central - Composer Display IssuesFeb 10 15:08 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Messages/MXR: Message Scheduling Interruption (Excluding US West and US Central)Jan 22 18:21 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Messages/MXR: Issue with Group Selection for Important Announcements (US West)Jan 22 18:11 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Composer Performance IssuesDec 9 15:12 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Messages/XR: Sending Delays for US CentralDec 8 15:53 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Password Reset Issues for LDAP usersDec 8 14:27 UTC · resolved
  Credential or token reset requestedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page