Flutterwave

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• [NGN] Service Restored: Intermittent Card Transaction FailuresNov 6 06:56 UTC · resolved · major impact
  Restoration reported
  1. Nov 6 06:56 UTC investigating: Dear Valued Merchant, We are currently experiencing intermittent card transaction failures affecting some customers due to an issue with a third-party service provider. The provider is working to restore normal service, and we will keep you informed of any updates. We...
  2. Nov 6 07:23 UTC resolved: We are pleased to inform you that the issue with Interswitch impacting card transactions has been successfully resolved. Thank you for your patience and understanding.
  View on the provider's status page
• [NGN, GHS] Service Alert: Pending Payouts on Flutterwave for Business (F4B)Nov 5 22:19 UTC · identified · major impact
  No classified wording
  1. Nov 5 22:19 UTC identified: Dear Valued Merchant, We are aware that some NGN transactions are currently pending. Our team is working to resolve the issue and clear all outstanding payouts. We apologize for the inconvenience and appreciate your patience and understanding.
  2. Nov 6 07:09 UTC identified: We are also aware that some GHS transactions are in pending status. Work is in progress to clear the pending payouts.
  View on the provider's status page
• Service Restored: BIN Service Disruption – Impact on Card TransactionsNov 5 18:15 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 5 18:15 UTC identified: Dear Valued Merchant, We are currently experiencing a disruption with our Bank Identification Number (BIN) service, which may affect the processing of card transactions. As a result, you may experience failed or declined card payments, potentially disrupting payment acceptance...
  2. Nov 5 20:46 UTC resolved: We are pleased to inform you that the issue with BIN Service (Card Services) and related no traffic on the other rails has been successfully resolved. We can observe traffic on the rails now. Thank you for your patience and understanding.
  View on the provider's status page
• [NGN] Service Restored: Intermittent Name Enquiry FailuresNov 5 14:09 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 5 14:09 UTC identified: Dear Valued Merchant, We are experiencing intermittent Name Enquiry failures affecting Nuvion Pay With Bank Transfer (PWBT) transactions. This may prevent some customers from successfully completing bank transfer payments, potentially disrupting your payment collection...
  2. Nov 5 16:01 UTC resolved: The delay in transaction notifications affecting Nuvion Pay With Bank Transfer (PWBT) has been resolved. You can now receive transaction notifications as expected. We apologize for the disruption to your business operations and appreciate your patience and understanding.
  View on the provider's status page
• [NGN] Service Restored: Delayed Transaction Notifications on 9PSB Bank PWBTNov 5 13:25 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 5 13:25 UTC identified: You may experience delays in receiving notifications for PayWithBankTransfer transactions, potentially affecting timely transaction confirmation and reconciliation of customer payments. The issue is currently under investigation, and we will share further updates as they become...
  2. Nov 5 13:35 UTC resolved: The delay in transaction notifications affecting 9PSB Bank PayWithBankTransfer (PWBT) has been resolved. You can now receive transaction notifications as expected. We apologize for the disruption to your business operations and appreciate your patience and understanding.
  View on the provider's status page
• Service Restored: Email OTP Delivery DelaysNov 5 07:56 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Nov 5 07:56 UTC investigating: Dear Valued Merchant, We are currently investigating an issue causing delays in receiving login verification codes (OTPs) via email. In the meantime, you can receive your OTP via SMS or WhatsApp to log in without delay. Please select either SMS or WhatsApp on the verification...
  2. Nov 5 08:07 UTC resolved: Please note that the issue causing delays in receiving login verification codes (OTPs) via email has been resolved. We are currently monitoring the service to ensure stability. We apologise for the inconvenience and appreciate your patience and understanding.
  View on the provider's status page
• Service Restored: Temporary Collections Disruption Across Selected Payment RailsNov 4 07:57 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Nov 4 07:57 UTC resolved: Dear Valued Merchant, Earlier today, you may have experienced temporary disruptions with collections across selected payment rails due to an internal issue. The affected services have since been fully restored, and all impacted collections rails are now operational. We...
  View on the provider's status page
• [KES] Service Restored: Temporary Interruption in Payout ProcessingNov 3 11:23 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 3 11:23 UTC identified: Dear Valued Merchant, We are currently experiencing a service disruption affecting KES merchant payouts. Some payouts may be delayed or may not complete as expected. Our team has engaged the relevant service provider and is actively working to restore normal processing. We...
  2. Nov 3 11:54 UTC resolved: We are pleased to confirm that KES payouts are now processing normally following the earlier service disruption. Our team will continue to monitor closely to ensure payouts remain stable. We apologize for any inconvenience caused and thank you for your patience and...
  View on the provider's status page
• [NGN] Service Restored: Processing Delays on Card PaymentsNov 2 21:42 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Nov 2 21:42 UTC resolved: Dear Valued Merchant, You may have experienced delays with some card payments earlier today, with certain transactions remaining pending. Normal card processing has since resumed. Our team is continuing to monitor the service closely to ensure it remains stable. We apologize...
  View on the provider's status page
• Service Restored: Temporary Interruption in Payment ProcessingNov 2 21:41 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Nov 2 21:41 UTC resolved: Dear Valued Merchant, You may have experienced delays or intermittent failures with some payments and payouts earlier today. Normal processing has since resumed, and our team is continuing to monitor to ensure services remain stable. We apologize for any inconvenience this...
  View on the provider's status page
• [KES] Service Restored: Temporary Interruption in PayoutsNov 2 06:32 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [NGN] Service Restored: Temporary Interruption in Card Payment ProcessingOct 31 12:05 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [NGN] Service Restored: Temporary Interruption in Recipient Account VerificationOct 30 20:35 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [XAF] Service Alert: Orange Cameroon Collections and Payouts DisruptionOct 30 06:27 UTC · identified · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [EGP] Service Restored: Temporary Interruption in Incoming PaymentsOct 29 21:31 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [NGN] Service Restored: Payout Processing ResumedOct 29 07:54 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [NGN] Service Restored: Issue with PayoutsOct 29 06:01 UTC · resolved
  Restoration reported
  View on the provider's status page
• Service Restored: Processing Delays on Selected Payment MethodsOct 28 22:22 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• [USD] Service Restored: Card PaymentsOct 28 20:00 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [XAF] Service Restored: Mobile Money Transactions AffectedOct 28 11:23 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [GHS] Service Restored: Mobile Money Payouts AffectedOct 28 10:22 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [ZAR] Service Restored: Flash Voucher Payments AffectedOct 28 09:57 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• [UGX] Service Restored: Mobile Money PaymentsOct 27 21:51 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Service Restored: Settlement Report Downloads Failing on F4B DashboardOct 27 16:10 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• [KES] Service Restored: Issue with PayoutsOct 27 10:37 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page