DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Gemini
Payments · NY (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Users may not be able to login or trade.Nov 4 22:50 UTC · resolved · minor impactSign-in disruptionInvestigation mentionedRestoration reported
- Nov 4 22:50 UTC investigating: We are currently investigating this issue.
- Nov 4 22:59 UTC resolved: This incident has been resolved.
- Delays in processing deposits on Arbitrum network.Nov 2 09:43 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Nov 2 09:43 UTC investigating: We are investigating delays in processing deposits on Arbitrum Network. Our team is working to resolve the issue, and we will provide updates as more information becomes available. All customer accounts and funds remain completely secure.
- Nov 3 09:02 UTC resolved: This incident has been resolved.
- TRON Network DelaysOct 30 10:50 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 30 10:50 UTC investigating: We are currently investigating this issue. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
- Oct 30 12:08 UTC resolved: This incident has been resolved.
- Temporary Sign-in Issue to Exchange and Credit Card on Gemini WebsiteOct 20 01:23 UTC · resolved · major impactSign-in disruptionInvestigation mentionedRestoration reported
- Oct 20 01:23 UTC investigating: We are investigating reports of some users being unable to sign in on Gemini Website and Credit Card and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.
- Oct 20 01:51 UTC resolved: This incident has been resolved.
- Incorrect Index Prices on Perpetual ContractsOct 16 03:31 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Oct 16 03:31 UTC investigating: We’re investigating an issue where index prices for Perpetual contracts are showing incorrectly. Our team is working on a fix. We’ll post an update as soon as we have more information.
- Oct 16 07:02 UTC resolved: This incident has been resolved.
- ACH deposits failingSep 27 08:26 UTC · resolved · minor impactRestoration reported
- Sep 27 08:26 UTC investigating: If the ACH deposits are not dual approved within 24 hours, they will be failed. This applies to deposit, instant buy, recurring buy involving ACH.
- Sep 27 18:27 UTC resolved: This incident has been resolved.
- ACH Transfers Delayed or FailingSep 27 07:23 UTC · resolved · minor impactService restricted or degraded
- Sep 27 07:23 UTC investigating: Gemini Trust Company, LLC customers initiating ACH deposits or withdrawals may experience delayed or unsuccessful transfers, including instant buys and recurring transfers using ACH. Other payment methods remain available. All customer accounts and funds remain completely secure.
- Sep 27 08:21 UTC resolved: ACH transfers are now processing normally, and customers can retry their transfers. Customers with recurring buys should check their ACH payment method for any required action, while customers whose ACH deposit for a crypto purchase failed or was canceled should initiate a new...
- Cosmos (ATOM) Deposits and Withdrawals are temporarily unavailableSep 22 12:20 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Sep 22 12:20 UTC investigating: Cosmos (ATOM) Deposits and Withdrawals are temporarily unavailable. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
- Sep 22 15:46 UTC investigating: We are continuing to investigate this issue.
- Sep 23 14:15 UTC resolved: This incident has been resolved.
- Credit Card Support Calls UnavailableSep 16 16:35 UTC · resolved · critical impactService restricted or degradedRestoration reported
- Sep 16 16:35 UTC investigating: Customers are currently unable to reach Credit Card customer support by phone. All customer accounts and funds remain completely secure.
- Sep 16 17:44 UTC resolved: This incident has been resolved.
- Delayed Solana Deposits and WithdrawalsSep 15 01:45 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Sep 15 01:45 UTC investigating: Customers may experience a delay in processing Solana deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
- Sep 15 01:54 UTC investigating: We are continuing to investigate this issue.
- Sep 15 03:49 UTC resolved: This incident has been resolved.
- Internal Transfer between Accounts Temporarily UnavailableSep 14 05:58 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Delayed Sui Deposits and WithdrawalsSep 11 00:38 UTC · resolved · maintenance impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Delayed Polkadot Deposits and WithdrawalsSep 10 18:29 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Gemini Exchange Connectivity IssuesSep 10 06:00 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Delayed Cosmos Deposits and WithdrawalsSep 8 17:40 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Delayed Polkadot Deposits and WithdrawalsSep 7 11:15 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Delayed order completion email notificationsSep 4 05:52 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- BSC Network DelaysAug 26 21:51 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Websockets (wss://ws.gemini.com) connectivity issuesAug 19 05:57 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- TON deposits, withdrawals and trading capabilities are temporarily unavailableAug 17 22:18 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Outage for Deposits and Withdrawals for CosmosAug 14 05:23 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Outage for Sui deposits and withdrawalsAug 12 05:26 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Singapore Withdrawals Temporarily UnavailableAug 6 02:37 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Delays in account balances updating after transactionsAug 4 12:46 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Ripple Ledger Transfers Currently UnavailableJul 31 13:07 UTC · resolved · major impactService restricted or degradedRestoration reportedView on the provider's status page