Granicus

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS)Nov 4 17:37 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Nov 4 17:37 UTC investigating: Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Targeted Messaging Service...
  2. Nov 4 18:01 UTC investigating: Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we...
  3. Nov 4 18:23 UTC monitoring: Granicus Engineering continues to investigate reports of intermittent MFA / one-time passcode authentication failures affecting some customers using govDelivery Targeted Messaging Service (TMS). At this time, core messaging and delivery systems are operating normally, and we...
  4. Nov 4 18:24 UTC investigating: We are currently investigating this issue.
  5. Nov 4 18:48 UTC resolved: Thank you for your patience while we investigated reported authentication issues related to govDelivery Targeted Messaging Service (TMS). The investigation is complete. TMS is operating normally, and this incident is resolved.
  View on the provider's status page
• Granicus Issue Notification: SmartGovNov 4 17:01 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 17:01 UTC investigating: We are investigating reports of degraded performance affecting SmartGov. Some customers may experience slower-than-normal response times when accessing SmartGov, including delays that may affect payment processing and receipt confirmation. Our teams are actively investigating...
  2. Nov 4 17:02 UTC investigating: We are continuing to investigate this issue.
  3. Nov 4 18:24 UTC monitoring: We have implemented mitigation measures and are seeing improved performance across SmartGov. The service is operating normally at this time, and our teams will continue monitoring to ensure performance remains stable. We will provide an additional update if further issues are...
  4. Nov 4 22:46 UTC resolved: This incident has been resolved.
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• Targeted Messaging Service (TMS) – SMS Delivery IssuesNov 1 18:23 UTC · resolved · critical impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Nov 1 18:23 UTC investigating: We are currently investigating an issue affecting SMS text message delivery within the Targeted Messaging Service (TMS). Impacted users may not receive SMS-based multi-factor authentication (MFA) verification codes and could be unable to complete login using the text message...
  2. Nov 1 18:47 UTC investigating: We continue to investigate and work toward restoring normal SMS delivery for the Targeted Messaging Service (TMS). SMS and phone-call multi-factor authentication (MFA) are currently impaired, which may prevent some users from completing login using those methods. Workaround:...
  3. Nov 1 19:36 UTC monitoring: A corrective action has been implemented, and we are monitoring the service to confirm the recovery of SMS-based multi-factor authentication (MFA). Email-based MFA remains available as a workaround where enabled. We will provide a further update once normal service has been...
  4. Nov 1 19:37 UTC monitoring: We are continuing to monitor for any further issues.
  5. Nov 1 19:58 UTC resolved: The issue affecting SMS text message delivery within the Targeted Messaging Service (TMS) has been resolved. SMS-based multi-factor authentication (MFA) has been restored, and normal service has been confirmed. We apologize for any inconvenience caused and thank you for your...
  View on the provider's status page
• Granicus Issue Notification: govService Oneview DynamicsOct 30 15:34 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 30 15:34 UTC investigating: We are aware of an issue affecting map and location features in OneView for some customers. In some cases, maps may take longer than usual to load, or location selection and nearby-request views may respond slowly or not complete as expected. This can delay creating or viewing...
  2. Oct 30 16:12 UTC investigating: We continue to investigate intermittent delays affecting OneView map and location features. Granicus Engineering remains actively engaged and is working to restore normal performance. We apologize for the ongoing impact and will provide a further update as soon as we have more...
  3. Oct 30 18:40 UTC identified: Granicus Engineering has identified a potential cause of the intermittent delays affecting OneView map and location features and is actively implementing remediation steps. While this work is underway, some customers may continue to experience slower-than-normal map loading,...
  4. Oct 30 20:25 UTC monitoring: Granicus Engineering has completed remediation for the issue affecting OneView map and location features. Following the remediation, performance has returned to expected levels and validation of the affected functionality has been successful. We will continue to monitor service...
  5. Oct 30 22:55 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Vision Public UploadOct 29 19:50 UTC · identified · minor impact
  Service taken offlineService restricted or degradedProvider used security languageSign-in disruption
  1. Oct 29 19:50 UTC identified: Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System. In accordance with our security protocol, that targeted functionality has been promptly disabled. At this time, there is no evidence to suggest...
  View on the provider's status page
• Granicus Issue Notification: Partial Vision Site Availability IssueOct 29 11:06 UTC · resolved
  Service taken offlineService restricted or degradedProvider used security languageSign-in disruptionInvestigation mentionedRestoration reported
  1. Oct 29 11:06 UTC identified: Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as...
  2. Oct 29 12:15 UTC identified: Some govAccess Vision sites remain unavailable. Our engineering teams are actively working on a resolution and restoring service remains our top priority. We apologise for the impact and thank you for your patience while we complete this work.
  3. Oct 29 13:49 UTC identified: We continue to see some impact affecting Vision site availability. Some sites may experience intermittent flapping while we work through this. Fixes are being implemented, and we expect conditions to stabilize shortly. Service is not fully restored yet, as work continues. We...
  4. Oct 29 15:35 UTC identified: Progress continues on the govAccess Vision availability issue. Additional corrective measures have been put in place, and our teams remain focused on restoring the affected sites as quickly and safely as possible. Impacted sites remain unavailable while this work is completed....
  5. Oct 29 18:24 UTC identified: A subset of Vision websites are experiencing an outage. As part of our investigation, we have disabled file upload functionality across all Vision websites. We will provide further updates as more information becomes available. Subscribe for updates to this incident and to...
  6. Oct 29 19:48 UTC identified: All Vision sites are now back online. Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System. In accordance with our security protocol, that targeted functionality has been promptly disabled. At this...
  7. Oct 29 20:10 UTC resolved: This incident has been resolved.
  View on the provider's status page
• govMeetings – Peak Agenda Management Processing DelaysOct 27 19:39 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 27 19:39 UTC investigating: We are investigating intermittent processing delays affecting some Peak Agenda Management customers. Some jobs may remain queued longer than expected before processing. Our teams are actively investigating and monitoring the service. We will provide additional updates as more...
  2. Oct 27 20:14 UTC monitoring: Thanks for your patience, a fix has been implemented to resolve the issue - Our teams will continue to monitor the situation as we progress to a resolved status.
  3. Oct 27 21:09 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Granicus Issue Notification: govService SmartGovOct 27 19:03 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 27 19:03 UTC investigating: Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be...
  2. Oct 27 22:34 UTC investigating: We continue to investigate an issue affecting some SmartGov customers using the Laserfiche integration. Our Product team is actively working to identify the cause and determine next steps. We will provide additional updates as information becomes available
  3. Oct 28 16:21 UTC identified: We have identified that some SmartGov customers using the Laserfiche integration are experiencing permit submit and status-update issues related to Laserfiche template / metadata configuration. We are working directly with affected customers to validate and correct the...
  4. Oct 29 00:11 UTC resolved: This incident notification is being resolved. The issue is limited to a small number of customers, and Granicus Support is actively engaged with those affected to continue working with them directly. Any further updates will be communicated directly to the impacted customers.
  View on the provider's status page
• Granicus Issue Notification: govAccess - VisionOct 27 17:53 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 27 17:53 UTC investigating: We are investigating an issue affecting Vision Forms. Customers may experience difficulties publishing forms or accessing attachments. Our teams are actively working to identify and resolve the issue. We apologize for the inconvenience and appreciate your patience. We will...
  2. Oct 27 20:32 UTC resolved: This incident has been resolved. We apologize for the inconvenience and thank you for your patience.
  View on the provider's status page
• Granicus Issue Notification: govDelivery Communications Cloud UKOct 27 12:54 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 27 12:54 UTC investigating: Granicus Engineering is investigating an issue affecting Communications Cloud UK bulletin delivery. Some customers may experience delays sending bulletins. We apologize for the inconvenience and are actively working to restore normal service. We will provide updates as more...
  2. Oct 27 13:36 UTC resolved: Communications Cloud UK bulletin delivery has been restored. We apologize for the inconvenience and thank you for your patience.
  View on the provider's status page
• Granicus Issue Notification: Partial Vision Site Availability IssueOct 27 11:45 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Granicus Issue Notification: Temporary Service Unavailability - Book>DirectOct 23 00:46 UTC · resolved · critical impact
  Service taken offlineService restricted or degradedProvider used security languageRestoration reported
  View on the provider's status page
• Intermittent Service Degradation - govMeetings IQM2Oct 22 16:22 UTC · resolved
  Restoration reported
  View on the provider's status page
• Book>Direct OutageOct 22 13:42 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govMeetings LegistarOct 22 12:48 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govMeetings IQM2Oct 22 12:21 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Intermittent Error with BulletinsOct 21 18:48 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Temporary Service UnavailabilityOct 21 15:31 UTC · resolved · critical impact
  Service taken offlineProvider used security languageInvestigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govMeetings PeakOct 20 20:58 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Simpleview Europe DMS – Service Availability IssueOct 19 12:17 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govService GovQAOct 16 18:39 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govService GovQAOct 16 18:39 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govAccess VisionOct 15 14:59 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: Simpleview CRMOct 12 18:02 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Granicus Issue Notification: govService GovQAOct 9 13:31 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page