DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Health Gorilla
Healthcare · CA (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Resolved — API service disruptionSep 29 19:06 UTC · resolvedService restricted or degradedRestoration reported
- Sep 29 19:06 UTC resolved: Impact window: Tuesday 29 September 2026, 11:00–11:16 AM ET (15:00–15:16 UTC), approximately 16 minutes. What happened: An internal message processing backlog caused our API service to stop responding to requests. During the affected window, API requests either timed out or...
- Commonwell Network OutageAug 5 18:34 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reported
- Aug 5 18:34 UTC investigating: Service Advisory - 8/5/2026 - Production - Services Disrupted 1:30 PM ET Update: The infrastructure outage remains active and continues to impact multiple customers of our hosting service provider, and is not isolated to CommonWell/ELLKAY. The provider has not yet confirmed a...
- Aug 5 20:08 UTC resolved: This incident has been resolved. We confirm we are seeing transactions as of 2:31pm ET.
- UI - Intermitten network issue when trying to open results, orders, documents in UI.Jun 4 19:09 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Jun 4 19:10 UTC investigating: We are currently investigating this issue.
- Jun 4 20:01 UTC identified: The issue has been identified and a fix is being implemented.
- Jun 5 13:02 UTC resolved: This incident has been resolved.
- 504 Gateway Timeout errors and elevated API response timesMay 11 18:50 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- May 11 18:50 UTC investigating: Our engineering team has been actively investigating the intermittent 504 Gateway Timeout errors and elevated API response times observed over the past several days. We have identified contributing factors related to how our platform scales capacity during periods of elevated...
- May 12 13:13 UTC monitoring: Update: Changes were implemented last night related to the previously identified issues and performance over the past several hours has shown improvement. We will continue to closely monitor system performance, particularly during morning scale-up and evening scale-down...
- May 13 14:00 UTC resolved: We identified the primary cause of the recent instability and 504 errors as related to a core messaging component within our platform. Our team has implemented adjustments to both code and infrastructure, and the issue is currently resolved. We have observed some intermittent...
- Intermittent SlownessMar 12 17:14 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Mar 12 17:14 UTC investigating: Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as they become available. Thank you for your patience.
- Mar 13 14:11 UTC investigating: Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution, and we are continuing to monitor and analyze the situation to ensure it is fully addressed. We appreciate your...
- Mar 13 18:07 UTC investigating: Health Gorilla is currently experiencing a service disruption and the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We will continue to provide updates here as more...
- Mar 13 19:11 UTC investigating: We are continuing to investigate this issue.
- Mar 13 19:12 UTC resolved: The issue causing the service disruption has been resolved, and Health Gorilla services have been fully restored. Our team has confirmed that the platform is operating normally. We appreciate your patience while we worked to address this issue. If you continue to experience any...
- Intermittent SlownessMar 12 14:35 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Mar 12 14:35 UTC investigating: Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as they become available. Thank you for your patience.
- Mar 12 15:43 UTC resolved: This incident has been resolved.
- Quest maintenance In progressFeb 26 19:09 UTC · resolved · minor impactRestoration reported
- Feb 26 19:09 UTC monitoring: In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 2026 - 15:00 UTC
- Feb 26 20:03 UTC resolved: Quest has indicated that the maintenance period is resolved.
- Notice of Participant SuspensionFeb 17 23:29 UTC · resolved · major impactService restricted or degradedRestoration reported
- Feb 17 23:29 UTC monitoring: Georgia Health Information Network's (GaHIN's) connectivity to eHealth Exchange is currently suspended. eHealth Exchange staff are engaged in communications with GaHIN regarding restoration of their connectivity and will provide an update once that has been achieved. At this...
- Feb 18 15:43 UTC resolved: This incident has been resolved.
- Atlassian - Degraded performance of Jira, JPD, and JSMJan 28 18:16 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Jan 28 18:16 UTC identified: Atlassian is actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes...
- Jan 28 19:47 UTC resolved: This incident has been resolved.
- Performance issues using Health Gorilla UINov 26 21:47 UTC · resolvedSign-in disruptionRestoration reported
- Nov 26 21:47 UTC identified: Health Gorilla is currently researching and monitoring reported performance issues using the Health Gorilla UI. This includes initial login as well as attempts to place lab orders. Users are reporting that the lab ordering process is taking longer than usual to complete....
- Nov 27 16:48 UTC resolved: The issue with slow performance in the Health Gorilla UI has been resolved. If you experience this again, please enter a ticket in the Health Gorilla support portal, and provide details of where you are seeing issues.
- eHealth Exchange - Notice of Operational ChangeNov 18 22:07 UTC · resolved · maintenance impactService restricted or degradedInvestigation mentionedView on the provider's status page
- Slow Response Times - Order ProcessingNov 18 18:00 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Elevated API Response Times Affecting Patient360 QueriesNov 17 17:56 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Lab Network Service Disruption 2025-10-24Oct 25 07:00 UTC · resolved · minor impactService restricted or degradedView on the provider's status page
- Health Gorilla Impacted by AWS Service Issues 2025-10-20Oct 20 16:22 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Performance Degradation Issue 2025-10-15Oct 15 18:52 UTC · resolved · minor impactSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Intermittent SlownessOct 10 19:14 UTC · resolved · minor impactService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Lab Network Order Delays 2025-10-09Oct 9 20:50 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- UI Service Interruption 2025-10-09Oct 9 17:04 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Commonwell Service Advisory 2025-10-07Oct 7 22:37 UTC · resolvedRestoration reportedView on the provider's status page
- Quest Diagnostics Service Disruption 2025-10-02Oct 3 02:50 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Slow response times for UI/iframe 2025-09-25Sep 25 18:01 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Performance Degradation Issue 2025-09-23Sep 23 13:49 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Commonwell Service Advisory 2025-09-18Sep 18 21:38 UTC · resolvedRestoration reportedView on the provider's status page
- System Performance Issue 2025-09-12Sep 12 17:30 UTC · resolved · minor impactNo classified wordingView on the provider's status page