Healthie

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• DoseSpot service degradationNov 5 15:43 UTC · resolved · minor impact
  Investigation mentioned
  1. Nov 5 15:43 UTC investigating: We’re actively investigating reports of elevated loading times when attempting to use the DoseSpot integration. Allowing the browser a minute to finish loading the DoseSpot page may work as an immediate workaround while we work with DoseSpot’s team on a resolution.
  2. Nov 5 17:02 UTC identified: DoseSpot has identified the issue on their side that’s causing the elevated response times and are working on a solution.
  3. Nov 5 17:59 UTC resolved: DoseSpot’s fix is in place and performance is back to normal. If you’re still experiencing issues using the integration try refreshing your browser, clearing your browser cache or logging out then back in.
• Degraded Site PerformanceOct 29 12:40 UTC · resolved
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Oct 29 12:40 UTC investigating: We're investigating reports of slow page loads and API response times for some users, starting around 8:10 AM ET. Our team has added capacity and is actively working to restore normal performance. We'll post another update within 30 minutes.
  2. Oct 29 12:47 UTC investigating: Our authentication provider reports degraded performance that is affecting logins from Healthie. A fix has been deployed they are monitoring.
  3. Oct 29 12:55 UTC monitoring: Site performance has been restored, we are monitoring for any additional reports.
  4. Oct 29 13:15 UTC resolved: Site performance is restored.
• Login Errors on StagingOct 27 18:41 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Oct 27 18:41 UTC investigating: We’re investigating reports of errors when attempting to log in on staging. We’ll post updates here as we learn more.
  2. Oct 27 18:51 UTC identified: We’ve identified the cause and are deploying a fix now. We’ll confirm here once it’s live.
  3. Oct 27 19:08 UTC resolved: This is resolved. Refresh the page and you’ll be able to log in to staging without error.
• Continued errors when sending or viewing faxesOct 26 20:29 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 26 20:29 UTC investigating: We've identified a separate issue that's impacting the ability to send or view certain faxes. You may see a 500 error when attempting to open a previously saved fax. Our Engineering team is actively investigating.
  2. Oct 26 20:31 UTC investigating: Investigation is ongoing. We've confirmed all inbound faxes will be received once the outage has been resolved.
  3. Oct 26 21:12 UTC resolved: Faxing services are back to normal. Errors are no longer occurring when sending or viewing faxes. All inbound faxes sent during the incident were still received and are accessible.
• Faxes degradationOct 26 18:01 UTC · resolved
  Investigation mentionedRestoration reported
  1. Oct 26 18:01 UTC identified: Sfax, our faxing provider, is experiencing a degradation in services that's causing an internal server error to occur when attempting to send faxes. They're actively investigating and we're monitoring for updates.
  2. Oct 26 18:10 UTC identified: Sfax's investigation is still ongoing. Attempting to view newly received faxes may also result in an error while their team works on restoring service.
  3. Oct 26 19:17 UTC resolved: Fix is in place and we're no longer seeing errors when attempting to send or view faxes.
• Zoom service degradationOct 23 16:12 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 23 16:12 UTC investigating: Zoom is actively investigating an issue on their end that's preventing certain meeting sessions from being joined by providers or clients. [https://www.zoomstatus.com/incidents/gv1zrhmzdw9m](https://www.zoomstatus.com/incidents/gv1zrhmzdw9m...
  2. Oct 23 16:55 UTC resolved: Zoom has resolved the degradation on their end and meeting links can be accessed again without any issues.
• Errors on StagingOct 14 15:40 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 14 15:40 UTC investigating: We're investigating reports of 500 / Internal Server Errors in the Staging Sandbox environment when performing certain API requests or actions in the UI. Production is not affected.
  2. Oct 14 17:14 UTC resolved: In the Staging Sandbox environment from about 6 AM to 12:37 PM ET, certain API requests or UI actions were intermittently affected by 500 or Internal Server Errors. Production was not affected. Fix is in place and we're no longer seeing the same errors in our logs. We're...
• Elevated response timesOct 8 17:08 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 8 17:08 UTC investigating: Our team is actively investigating reports of elevated response times on certain API requests and when accessing certain pages of the platform, especially the homepage. We're working on a resolution.
  2. Oct 8 18:14 UTC resolved: We observed elevated response times on API requests and when accessing certain pages of the platform from around 11 AM to 12:06 PM ET, as well as around 1 PM to 1:28 PM ET. Our Engineering team has applied several optimizations to the backend to address the cause of the...
• Issue with ReCaptchaSep 24 13:29 UTC · resolved
  Service taken offlineSign-in disruptionRestoration reported
  1. Sep 24 13:29 UTC resolved: Early this morning, our captcha provider experienced an issue which led to a large increase of "Captcha Validation Failed" errors when attempting to sign in. We temporarily disabled the check at 7:35 am eastern, and our captcha provider confirmed the issue and resolved it at...
• Longer than expected loadsSep 22 18:54 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Sep 22 18:54 UTC investigating: We're actively investigating reports of longer than expected load times. You may be unable to login or see white screens when attempting to access our platform. We'll post another update as soon as we have more to share.
  2. Sep 22 19:08 UTC monitoring: Fix is in place and performance is back to normal. We're monitoring and will close out the incident when we've confirmed a full resolution.
  3. Sep 22 19:09 UTC resolved: We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.
• Unable to sign-in to StagingSep 10 15:34 UTC · resolved
  Sign-in disruptionInvestigation mentionedRestoration reported
• Increased Block Rate of SMS messages to Certain CountriesSep 2 16:46 UTC · resolved
  Sign-in disruptionRestoration reported
• Sandbox - Issues associated with API key operations for select usersAug 20 18:05 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
• Slower than normal response timesAug 13 19:36 UTC · resolved · minor impact
  Investigation mentioned
• Delays in background jobsAug 10 21:23 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• Clients Receiving Error When Joining Video CallsAug 7 17:15 UTC · resolved
  Investigation mentionedRestoration reported
• Random Slower ResponsesAug 6 15:54 UTC · resolved
  Restoration reported
• E-Rx Notifications link not loading DoseSpotAug 4 14:51 UTC · resolved
  Investigation mentionedRestoration reported
• Delays converting transcripts to scribed notesJul 30 16:51 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• Healthie help center is offlineJul 29 20:24 UTC · resolved
  Service restricted or degradedRestoration reported
• AWS/Aptible Outage preventing sufficient server capacityJul 27 13:14 UTC · resolved
  Service restricted or degradedRestoration reported
• Issues with loading intake formsJul 17 00:10 UTC · resolved
  Investigation mentionedRestoration reported
• Cloudfront Outage Impacting Web and Mobile Front-EndsJul 16 10:48 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
• Delays in Background Job ProcessingJul 9 23:40 UTC · resolved
  Service restricted or degradedRestoration reported
• Workflows feature is temporarily unavailableJul 9 15:17 UTC · resolved
  Service restricted or degradedRestoration reported