DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Kaseya
Cloud, identity and critical software · FL (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
51
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup FunctionalityNov 5 14:39 UTC · monitoring · minor impactService restricted or degradedInvestigation mentioned
- Nov 5 14:39 UTC investigating: We are aware of a problem where Datto Endpoint Backup for PC assets paired with Cloud Siris 279760 may experience degraded backup functionality. The Kaseya Engineering Team is investigating the issue and working towards a resolution. If you need any assistance, please contact...
- Nov 5 18:15 UTC monitoring: A fix has been implemented and we are monitoring the results.
- KaseyaAssist Service DisruptionNov 4 20:07 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Nov 4 20:07 UTC investigating: We are currently experiencing an issue impacting KaseyaAssist within our direct product portals. As a workaround, customers can continue to engage with Kaseya Support through helpdesk.kaseya.com for support inquiries and billing assistance. Our vendor is actively...
- Nov 4 21:31 UTC identified: Our vendor has identified and is in the process of implementing a fix - recovery to normal operations is expected to begin rolling out shortly
- Nov 4 23:05 UTC monitoring: Our vendor confirmed that a fix has been implemented - We will continue to monitor and provide updates until full resolution has been confirmed
- Nov 5 00:07 UTC resolved: All affected systems have made a full recovery. Incident is now resolved.
- BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across ModulesNov 4 12:26 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Nov 4 12:26 UTC investigating: We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact...
- Nov 4 14:32 UTC investigating: We are continuing to investigate this issue.
- Nov 4 15:07 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 4 16:12 UTC resolved: This incident has been resolved.
- Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of DevicesNov 3 18:58 UTC · monitoring · minor impactService restricted or degradedInvestigation mentioned
- Nov 3 18:58 UTC investigating: We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If...
- Nov 4 19:55 UTC identified: The issue has been identified and a fix is being implemented.
- Nov 5 14:15 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functionsNov 3 13:38 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Nov 3 13:38 UTC investigating: We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the <a...
- Nov 3 14:06 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 3 14:32 UTC monitoring: We are continuing to monitor for any further issues.
- Nov 3 16:01 UTC resolved: This incident has been resolved.
- BMS - Batch Generate Invoices fails due to an errorNov 2 17:00 UTC · resolvedRestoration reported
- Nov 2 21:47 UTC resolved: The Kaseya Engineering Team resolved a problem where Batch Generating Invoices failed due to a "Failed to generate... Could not load file or assembly" error. If you are still experiencing this issue or need any assistance, please contact our support team for assistance through...
- Autotask PSA - Multiple Zones - Outgoing Email DelaysNov 2 16:57 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Nov 2 16:58 UTC identified: We are aware of a problem where emails sent from Autotask PSA are delayed. The Kaseya Engineering Team has identified the issue and are working on a fix. Should you need any additional questions or require assistance, please contact our support team at...
- Nov 2 19:32 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 2 20:20 UTC resolved: This incident has been resolved.
- BMS - EMEA - Pages fail to load with Error - "Something went wrong! Please contact the system admin."Nov 2 14:30 UTC · postmortemSign-in disruptionRestoration reported
- Nov 2 22:15 UTC resolved: The Kaseya Engineering Team resolved a problem where pages were failing to load with an error message: "Something went wrong! Please contact the system admin." If you are still experiencing this issue or need any assistance, please contact our support team for assistance...
- Nov 3 17:45 UTC postmortem: # Summary Between 2026-11-02 14:13 UTC and 2026-11-02 14:51 UTC, some BMS EMEA customers experienced intermittent application errors when attempting to log in and perform certain actions, including ticket-related workflows. Affected users received an error message indicating...
- Endpoint Backup v2 - US West Region - Degraded Backup PerformanceOct 29 15:30 UTC · resolvedService restricted or degradedRestoration reported
- Nov 3 19:32 UTC resolved: The Kaseya Engineering Team resolved a problem where users in the US West region, hosted on storage server 'usw-backup-storage-0157' experienced degraded backup functionality. If you are still experiencing this issue or need any assistance, please contact our support team for...
- Datto AV - Increase in PDF detection as PHISH/PDFOct 28 18:50 UTC · resolvedService taken offlineInvestigation mentionedRestoration reported
- Oct 28 18:50 UTC investigating: We are aware of a problem where Datto AV is incorrectly flagging newly created .pdf files as PHISH/PDF, causing the files to be quarantined. The Kaseya R&D Team is currently investigating this issue. In the meantime our Support team has been supplied with a workaround and...
- Oct 29 15:13 UTC monitoring: Our engineering team has identified the issue and is monitoring the fix. Some PDF files, were incorrectly flagged as PHISH/PDF.Agent. A specific detection rule has been disabled in VDF 8.21.8.130, deployed October 28, 2026. The rest of the PHISH detection category remains...
- Nov 3 17:47 UTC resolved: This incident has been resolved.
- Datto Endpoint Backup - Backups not running on some Endpoint Backup ServersOct 26 16:34 UTC · resolvedRestoration reportedView on the provider's status page
- Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'Oct 26 14:17 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'Oct 26 13:16 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.Oct 24 19:07 UTC · resolvedInvestigation mentionedRestoration reportedView on the provider's status page
- Datto RMM v15.2.0 - Pinotage (EU1) - Device Filter IssueOct 23 14:50 UTC · resolved · critical impactService restricted or degradedRestoration reportedView on the provider's status page
- Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-1555'Oct 22 09:28 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619): Kaseya status - Investigation and RemediationOct 21 21:51 UTC · identifiedInvestigation mentionedView on the provider's status page
- RocketCyber - EU Region - Pages loading slow or not at allOct 21 20:08 UTC · postmortem · minor impactService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Datto Partner Portal - User Access - User Access Currently Unavailable Due to Login IssuesOct 19 13:00 UTC · resolvedService restricted or degradedSign-in disruptionRestoration reportedView on the provider's status page
- ConnectWise Cloud Backup Issue InvestigationOct 17 20:28 UTC · monitoringProvider used security languageInvestigation mentionedView on the provider's status page
- Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134Oct 15 10:52 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Datto Workplace - AU5 - Agents/Portal are unable to connectOct 5 21:35 UTC · resolved · major impactSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Datto Endpoint Backup for PC - Cloud Siris 296721 - US East - Degraded Cloud OperationsOct 5 19:25 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- DattoRMM - All Platforms - MacOS Agent Connectivity IssuesOct 2 18:15 UTC · resolved · critical impactInvestigation mentionedRestoration reportedView on the provider's status page
- Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'Oct 1 19:58 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page