DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Lightspeed
Food and agriculture · National
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
51
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- A possible delay for Nov 4 2026 payouts may be experienced by a subset of L & K series merchantsNov 5 18:01 UTC · monitoring · minor impactService restricted or degraded
- Nov 5 18:01 UTC monitoring: Merchants receiving payouts in DKK, SEK, CAD, USD, HUF, and PLN may experience a delay in receiving funds. As a result of this issue, a subset of customers may experience a delay in receiving payouts scheduled to arrive November 5, 2026. Expected credit times per currency:...
- Restaurant O-Series: Accounting Integration DelaysOct 28 00:36 UTC · resolved · minor impactService restricted or degradedRestoration reported
- Oct 28 00:36 UTC monitoring: We're aware that some venues are seeing longer-than-usual delays when syncing data with connected accounting platforms. An unexpected spike in traffic has created a temporary queue. Your data remains fully secure, and our systems are steadily working through the backlog. We...
- Oct 30 03:53 UTC monitoring: Most venues should have seen their data syncs catch up by now, we are aware that some venues are still being cleared through by the system.
- Nov 2 22:04 UTC monitoring: We are continuing to monitor for any further issues.
- Nov 2 22:04 UTC resolved: This incident has been resolved.
- Delayed Hospitality payout reportingOct 26 08:26 UTC · resolved · minor impactService restricted or degradedInvestigation mentioned
- Oct 26 08:26 UTC investigating: We’re investigating delays in Hospitality payout reporting. This issue affects reporting only; funds continue to be deposited according to the normal schedule.
- Oct 26 09:11 UTC investigating: We are continuing to investigate this issue.
- Oct 26 13:06 UTC monitoring: We’re currently ingesting the reports. Report details will be available once syncing is complete.
- Oct 26 13:33 UTC resolved: The payment reports have synced, and details are now available.
- Lightspeed Retail (R/C-Series) Latency or outageOct 23 16:14 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Oct 23 16:14 UTC monitoring: We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- Oct 23 21:17 UTC resolved: The incident is resolved on the Cloudflare side
- Slowness on C-Series webshops in EuropeOct 23 06:13 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Oct 23 06:13 UTC investigating: We are currently investigating this issue.
- Oct 23 06:14 UTC investigating: We are continuing to investigate this issue.
- Oct 23 08:09 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Oct 23 08:25 UTC resolved: This incident has been resolved.
- Statement on PHP vulnerabilitiesOct 21 16:15 UTC · resolved · minor impactService restricted or degraded
- Oct 21 16:15 UTC identified: Lightspeed is aware of the PHP vulnerabilities and is actively addressing it. Our teams have put additional safeguards in place. Some services may be unavailable during this time. We’ll continue to monitor the situation closely and provide further updates as appropriate.
- Oct 23 13:32 UTC resolved: Lightspeed has completed the deployment of security updates across all products in response to the recently reported PHP vulnerabilities. All services should be available at this time.
- Restaurant O-Series: Brief API degradationOct 20 06:30 UTC · resolvedRestoration reported
- Oct 20 07:26 UTC resolved: Our team were alerted by a small group of customers that our API had some degradation between 5:17PM and 5:29PM AEDT. This has been isolated to a scaling issue and resolved, most online orders would have succeeded with a retry during this time.
- Delays - Sales history lagOct 17 02:24 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 17 02:24 UTC monitoring: We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
- Oct 17 02:31 UTC monitoring: We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
- Oct 17 07:50 UTC resolved: The sales history delays have been resolved.
- Store credit issue causing sale errorsOct 16 16:34 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 16 16:34 UTC investigating: We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
- Oct 16 16:49 UTC identified: The issue has been identified and a fix is being implemented.
- Oct 16 16:50 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Oct 16 17:04 UTC resolved: This incident has been resolved.
- LS Pay Payment processing degraded for R-series, C-series and few L-seriesOct 16 15:44 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Oct 16 15:44 UTC investigating: Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
- Oct 16 16:04 UTC monitoring: A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
- Oct 20 07:12 UTC resolved: The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
- Unable to process charges for golfers at some clubsOct 9 15:58 UTC · resolved · major impactRestoration reportedView on the provider's status page
- Payments approved but not syncing to POS/ Not closing tables.Oct 7 21:05 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Lightspeed Restaurant (K-Series)Oct 7 10:17 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Lightspeed Retail (S-Series) - BridgePayOct 6 15:35 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Stale/Missing Data in Backoffice ReportsOct 1 19:02 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Issues with Online orders and stale reportsOct 1 09:20 UTC · resolved · major impactService restricted or degradedRestoration reportedView on the provider's status page
- Lightspeed Retail (X-Series): Retail POS iOS CrashesSep 29 01:57 UTC · resolved · critical impactRestoration reportedView on the provider's status page
- Purchase Order Variant Selector Not AppearingSep 25 19:01 UTC · resolved · major impactInvestigation mentionedView on the provider's status page
- K-Series local payment processing degradedSep 25 15:45 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Brand Portals - OutageSep 25 13:42 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Brand Portals - Degraded PerformanceSep 23 15:47 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Degraded service - French support lineSep 14 16:24 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Lightspeed Payments - Interac payment errorsSep 10 08:15 UTC · resolved · minor impactService restricted or degradedRestoration reportedView on the provider's status page
- Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX paymentsSep 9 04:16 UTC · resolved · minor impactService taken offlineInvestigation mentionedRestoration reportedView on the provider's status page
- K-Series Cloud payment processing issue affecting some merchantsSep 5 14:00 UTC · resolvedNo classified wordingView on the provider's status page