Mailgun

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Route delays in EU RegionOct 28 08:36 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 28 08:36 UTC investigating: We are currently investigating this issue.
  2. Oct 28 08:54 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 28 09:27 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Oct 28 09:40 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Route delays in EU RegionSep 30 09:16 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 30 09:16 UTC investigating: We are currently investigating this issue.
  2. Sep 30 09:38 UTC identified: The issue has been identified and a fix is being implemented.
  3. Sep 30 09:48 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Sep 30 09:58 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Route delays in EU RegionSep 14 09:15 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 14 09:15 UTC investigating: We are currently investigating this issue.
  2. Sep 14 09:55 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Sep 14 10:13 UTC resolved: This incident has been resolved.
  View on the provider's status page
• EU Messaging OutageSep 4 14:16 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 4 14:16 UTC investigating: We are currently investigating this issue.
  2. Sep 4 14:21 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Sep 4 14:33 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Microsoft Incident Resulting in Delivery Issues to M365Sep 4 12:20 UTC · resolved
  Restoration reported
  1. Sep 4 12:20 UTC monitoring: Starting around 08:00 UTC, Microsoft began experiencing an incident causing an increased volume of deferred emails across all M365 regions. The affected responses are returning "451 4.7.500 Server busy". Our teams are actively monitoring the situation. Sending to other email...
  2. Sep 4 12:22 UTC monitoring: We are continuing to monitor for any further issues.
  3. Sep 4 12:54 UTC resolved: Microsoft has resolved the underlying issue, we are seeing deliveries to M365 process normally.
  View on the provider's status page
• Event Log Delays in US RegionAug 31 14:47 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Aug 31 14:47 UTC identified: We are currently experiencing delays in event log processing in our US region.
  2. Aug 31 15:29 UTC identified: We are continuing to work on a fix for this issue.
  3. Aug 31 16:24 UTC identified: We are continuing to work on a fix for this issue.
  4. Aug 31 17:05 UTC identified: We are continuing to work on a fix for this issue.
  5. Aug 31 17:56 UTC identified: We are putting a fix in place for this issue. There is significant backlogs of event logs to process. We update the expected time of resolution when available.
  6. Aug 31 18:59 UTC identified: The delays in event processing are reducing. We expect all delays to be resolved in the next 3 hours.
  7. Aug 31 19:38 UTC identified: The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery.
  8. Aug 31 20:13 UTC identified: The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. We expect all delays to be resolved in the next 2 hours.
  9. Aug 31 20:43 UTC identified: The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery.
  10. Aug 31 21:28 UTC identified: The event processing backlog is steadily decreasing, and we’re continuing to monitor the recovery. We expect all delays to be resolved within the hour.
  11. Aug 31 22:01 UTC resolved: Event queues have caught up and events are processing normally.
  View on the provider's status page
• EU Messaging OutageAug 27 20:38 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 27 20:38 UTC investigating: We are currently investigating an outage in our EU datacenter
  2. Aug 27 20:45 UTC identified: We have identified the issue and working on restoring service.
  3. Aug 27 21:00 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Aug 27 21:16 UTC resolved: This incident has been resolved.
  View on the provider's status page
• GCP Reporting Multi Service Outage in US-West1Aug 20 16:19 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Aug 20 16:19 UTC monitoring: Mailgun is monitoring service impacts in GCP's us-west1 region. We are routing traffic away from impacted infrastructure. Currently we are seeing delays in log processing and a small number of message sends.
  2. Aug 20 16:30 UTC monitoring: Outbound delivery is operating normally. Currently there are delays for event logs and some webhooks.
  3. Aug 20 17:09 UTC monitoring: GCP has put a mitigation in place, we are monitoring the results. At this time we are experiencing no impacts. All delayed webhooks and logs have been processed.
  4. Aug 20 17:31 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Email Delivery Failures to Microsoft 365 DomainsAug 17 20:18 UTC · resolved
  Restoration reported
  1. Aug 17 20:18 UTC resolved: We have received confirmation that an external issue impacting email delivery to Microsoft 365 domains has been resolved. Impacted messages would have received an error stating "5.7.511 Access denied, banned sender" between Friday, August 14th and Monday, August 17th. Any failed...
  View on the provider's status page
• Click and Open Tracking Degraded (US Regions)Aug 11 05:32 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Aug 11 05:32 UTC investigating: We are currently experiencing a denial of service attack against our click and open tracking servers in our US regions. Remediation work is underway. Some requests may time out or fail at this time.
  2. Aug 11 05:32 UTC identified: The issue has been identified and a fix is being implemented.
  3. Aug 11 06:54 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Aug 11 07:07 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Route delays in EU RegionJul 24 12:27 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• US Email Validation 500's and Mailgun Control Panel UnavailableJul 13 18:23 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Mailgun Control Panel Unavailable For Some UsersJul 10 18:07 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Inspect previews not renderingJun 25 19:21 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Log retrieval errors in the US regionJun 23 09:14 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Partial Delay in Event Processing for US RegionJun 18 08:34 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delayed logs in US regionJun 16 14:28 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delayed logs in US regionJun 5 13:26 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Delayed logs in US regionJun 4 18:01 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delayed sending in EUMay 25 12:18 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Automatic Sender Security Records Not ProvisioningMay 6 15:40 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Elevated Timeouts for ValidationsApr 17 16:45 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• TLS Certificate Validation Errors for Clients Without SNIApr 15 13:40 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Elevated 500 errors on Messages endpoint in USApr 7 17:30 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Elevated 401 errors in US RegionMar 19 18:43 UTC · resolved · major impact
  No classified wording
  View on the provider's status page