Mercury

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Card Authorization Timeouts Impacting Some CustomersNov 6 16:47 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Nov 6 16:47 UTC resolved: From approximately 8:20am to 10:12am CST, card transaction authorizations were intermittently interrupted. This incident has now been resolved, with card transactions fully restored and operating normally. No further action is needed. Thank you for your patience.
• Logins Intermittently Interrupted for Some CustomersNov 6 16:46 UTC · resolved
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Nov 6 16:46 UTC resolved: From approximately 9:34am to 10:12am CST, logins were intermittently degraded. This incident has now been resolved, with login access fully restored and operating normally. No further action is needed. Thank you for your patience.
• Duplicated incoming ACH transactionsNov 2 20:34 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Nov 2 20:34 UTC investigating: We're investigating reports of duplicated incoming ACH transactions that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is needed from you at this time.
  2. Nov 2 21:49 UTC identified: We've identified the cause of the duplicate transaction display issue affecting some incoming ACH payments. Our team is currently removing the duplicated incoming ACH entries. We will update this page as we make progress. We'll confirm once the fix has been fully deployed.
  3. Nov 3 15:20 UTC monitoring: The issue affecting the duplicate display of incoming ACH appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.
  4. Nov 3 20:00 UTC resolved: This incident has been resolved. Affected incoming ACH transactions are fully restored and operating normally. What happened: A processing error on our end caused duplicate ACH transactions to appear in some Mercury accounts. During this time, the balance may have temporarily...
• Website Login Issues for Payroll Business Banking UsersOct 27 15:45 UTC · resolved
  Sign-in disruptionRestoration reported
  1. Oct 27 15:45 UTC resolved: Between 9:15 and 10:57 AM CT, a bug in our Payroll product caused business banking Payroll users visiting Mercury via the website to be logged out when they opened the website. The bug has been remediated and the incident is resolved. Logins are fully restored and operating...
• Failed Investments Wire Transfers Out for Some CustomersOct 7 22:14 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 7 22:14 UTC investigating: We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.
  2. Oct 8 14:58 UTC identified: We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments...
  3. Oct 13 17:25 UTC monitoring: The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.
  4. Oct 14 15:42 UTC resolved: This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14. No further action is needed. Thank you for...
  5. Oct 14 16:48 UTC investigating: We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.
  6. Oct 14 16:57 UTC identified: We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments...
  7. Oct 16 16:13 UTC resolved: This incident has been resolved. Investments transfers are fully restored and operating normally. No further action is needed. Thank you for your patience.
• Issues Revealing Card Details on Web and MobileOct 2 16:11 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 2 16:11 UTC investigating: We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is...
  2. Oct 2 16:44 UTC monitoring: The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.
  3. Oct 2 17:29 UTC resolved: This incident has been resolved. Card detail revealing is fully restored and operating normally. No further action is needed. Thank you for your patience.
• Account Actions Experiencing DelaysSep 2 00:02 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 2 00:02 UTC investigating: We're investigating reports of delays to automated emails, accounting bank feeds, and transfers that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is...
  2. Sep 2 02:07 UTC resolved: This incident has been resolved. Impacted account functions are fully restored and operating normally. No further action is needed. Thank you for your patience.
• Intermittent Inbound & Outbound Call DisruptionSep 1 17:57 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 1 17:57 UTC investigating: We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No...
  2. Sep 1 18:36 UTC resolved: This incident has been resolved. Phone calls with our Support team are fully restored and operating normally. No further action is needed. Thank you for your patience.