DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
Modulr Finance
Payments · National
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Intermittent SEPA Payment FailuresSep 13 16:06 UTC · resolved · major impactNo classified wording
- Sep 13 16:06 UTC investigating: We are currently experiencing intermittent issues for inbound and outbound SEPA payments, where some payments that have been sent to our SEPA scheme provider are failing. If your payment has reached a final status, you can retry these payments. We are working as quickly as...
- Sep 14 08:11 UTC resolved: We can confirm that all inbound and outbound SEPA payments are processing as expected. If you had any payments fail during this period, please feel free to retry these at this time. If you have any further queries, please feel free to reach out to support@modulrfinance.com
- Degraded Performance: Email SystemSep 4 13:36 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Sep 4 13:36 UTC investigating: We are currently experiencing intermittent degraded performance with the system we use to send and receive emails. As a result, some emails may be delayed or may take longer than usual to reach our team or our customers. Affected emails are typically queued and retried...
- Sep 4 13:44 UTC investigating: We are continuing to investigate this issue.
- Sep 4 16:35 UTC resolved: We have been notified that this issue has now resolved. Please feel free to reach out via email to support@modulrfinance.com if you have any queries.
- Inbound BACS payments have not creditedAug 28 08:48 UTC · resolved · major impactService restricted or degradedInvestigation mentioned
- Aug 28 08:48 UTC investigating: We can confirm that BACS early funding has processed as expected. However inbound BACS payments due for payment today have not yet been credited. Normally these payments are credited in the early hours of the morning. We are investigating the issue urgently and will keep you...
- Aug 28 09:39 UTC identified: We have identified the cause of the issue and are currently in the process of deploying a fix which will allow us to successfully process the inbound BACS payments, we expect all payments to be successfully processed by 1pm. We will continue to keep you regularly updated as we...
- Aug 28 11:12 UTC resolved: We are pleased to provide you with an update on the inbound BACS payments that were delayed this morning. We have identified and deployed a fix to resolve the issue. Inbound BACS payments have now all been applied to the accounts as expected. As part of our resolution...
- Intermittent issue affecting account openingAug 1 06:21 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Aug 1 06:21 UTC identified: We are currently experiencing an intermittent issue affecting the onboarding flow for new customer creation using our API. Customer records are being created successfully; however, customers are placed into a “blocked” status, preventing account opening for the affected...
- Aug 1 07:15 UTC monitoring: Our Incident team is actively monitoring performance and continues to observe major ongoing improvements. Our third-party automated screening service provider has confirmed that they are currently investigating an issue within their infrastructure that is impacting service...
- Aug 1 15:02 UTC resolved: The issue affecting customer screening has now been resolved. Screening is now processing as expected, and all previously impacted customers are now active. New customer accounts will continue to be screened and made live automatically following creation. We apologise for any...
- Issue affecting customer portal and APIJul 27 15:59 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reported
- Jul 27 15:59 UTC investigating: We are currently investigating an issue affecting our customer portal and API. Customers may experience: - Intermittent failures when accessing the portal or API - Slower-than-normal responses to portal and API requests - Delays in some payments being processed We understand...
- Jul 27 17:01 UTC investigating: We wanted to give you an update: our engineers are still investigating the issue affecting our customer portal and API. We are taking actions to improve performance and we will continue to provide updates regarding the progress of our resolution effort. Customers may still...
- Jul 27 18:03 UTC investigating: Our incident team is working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue. As part of this effort, we have paused the processing of all inbound and...
- Jul 27 19:16 UTC investigating: Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue. Whilst we work to restore performance, you may still experience:...
- Jul 27 20:08 UTC identified: Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue. Whilst we work to restore performance, you may still experience:...
- Jul 27 21:06 UTC identified: Our incident team is still working to resolve the current performance issue as a matter of urgency. We are observing a degree of improvement in our platform's performance. However, Whilst we work to restore performance, you may still experience: - Intermittent failures when...
- Jul 27 21:51 UTC monitoring: We are continuing to observe improved platform performance, and services are operating more normally. Processing of inbound and outbound payments has now been resumed. While the situation has stabilised significantly, we are maintaining enhanced monitoring to ensure all...
- Jul 27 23:10 UTC monitoring: Platform performance has returned to expected levels, and services are operating normally. We are continuing to closely monitor performance across all systems to ensure stability is maintained. Our teams are also working as a matter of urgency to resolve the remaining payments...
- Jul 27 23:21 UTC resolved: We are pleased to confirm that the platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels. Payment guidance: - If any payments affected by this incident are marked as Failed, they are now safe to retry. - If...
- Issue affecting customer portal and APIJul 23 10:58 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Jul 23 10:58 UTC investigating: We are currently investigating an issue affecting our customer portal and API. Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress. We sincerely apologise for any...
- Jul 23 11:27 UTC investigating: We wanted to give you an update: our engineers are still investigating the issue affecting our customer portal and API. In the meantime, you will experience intermittent API responses and delays in some payments going through. We sincerely apologise for any inconvenience this...
- Jul 23 12:21 UTC investigating: We are observing a degree of improvement in our platform's performance; however, customers may still experience: - Intermittent failures when accessing the portal or API - Slower-than-normal responses to portal and API requests - Delays in some payments being processed We...
- Jul 23 12:59 UTC monitoring: We are continuing to observe improved platform performance, and services are operating more normally. While the situation has stabilised significantly, we are maintaining enhanced monitoring to ensure all systems continue to perform as expected. Customers may still experience...
- Jul 23 14:24 UTC monitoring: Platform performance has returned to expected levels, and services are operating normally. We are continuing to closely monitor performance across all systems to ensure stability is maintained. Our teams are also working as a matter of urgency to resolve the remaining payments...
- Jul 23 20:56 UTC resolved: We are pleased to confirm that the platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels We sincerely apologise for any inconvenience this may cause, If you require any further assistance or have concerns...
- Delay in GBP paymentsJun 16 13:14 UTC · resolved · critical impactService restricted or degradedInvestigation mentioned
- Jun 16 13:14 UTC investigating: We’re currently experiencing delays affecting some GBP inbound and outbound payments, beginning at approximately 1:58pm BST. Inbound payments will be processed shortly, while we continue to investigate delays impacting outbound payments. There is no action required on your...
- Jun 16 13:30 UTC identified: We have identified the root cause and are working as quickly as possible to resolve the issue. GBP inbound payments are now processing as expected. However, we are still experiencing delays affecting GBP outbound payments, which we are actively working to resolve. We sincerely...
- Jun 16 14:06 UTC resolved: Thank you for your patience during this time. We can confirm that GBP outbound payments are now operating as normal, and all affected payments should have reached their final state. If you have any concerns or are unsure about a specific payment, please contact our Support...
- Customer Creation – Account Creation FailingJun 2 08:10 UTC · resolvedService restricted or degradedInvestigation mentionedRestoration reported
- Jun 2 08:10 UTC investigating: Since 08:35 today, we have been experiencing an issue affecting new customer onboarding. Customer records are being created successfully; however, customers are placed into a “blocked” status, preventing associated account creation. Our team is actively investigating the root...
- Jun 2 08:43 UTC monitoring: We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected. Customer creation is currently processing successfully; however, you still may not be able to create new accounts. Once the issue is resolved,...
- Jun 2 08:46 UTC resolved: The issue affecting customer screening has now been resolved. Screening is now processing as expected, and all previously impacted customers are now active. New customer accounts will continue to be screened and made live automatically following creation. We apologise for the...
- Inbound FPS delayMay 28 16:24 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- May 28 16:24 UTC investigating: We are currently investigating a delay with inbound Faster Payments being applied to accounts, We are currently not seeing a disruption with outbound payments. Please be assured we are investigating and working with them to resolve this matter as quickly as possible. Please...
- May 28 17:16 UTC monitoring: We can confirm that inbound Faster Payments are now flowing as expected and the earlier delay resolved. Outbound payments were not affected at any point during this incident. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve...
- May 28 17:30 UTC resolved: This incident has been resolved.
- SEPA Payments OutageMay 20 23:47 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reported
- May 20 23:47 UTC investigating: We are currently investigating an issue with SEPA outbound payments where any payments that have been sent to our SEPA scheme provider are currently failing. While we investigate this and find the root cause, we have paused all outbound SEPA payments. If you attempt to process...
- May 21 01:02 UTC investigating: We are continuing to investigate this incident and have been able to confirm the following: - All outbound SEPA payments have been effected by this and we have kept our SEPA payments services paused. Outbound payments attempted during this period will be held and not go to...
- May 21 08:24 UTC monitoring: SEPA Instant and Credit inbound and outbound payments are now flowing as expected. The incident occurred between 11:50pm and 3:48am, during which time the scheme was unavailable. We apologise for any inconvenience this may have caused. If you have any questions, please don’t...
- May 21 10:05 UTC resolved: We’re happy to confirm that both SEPA Instant and SEPA Credit (inbound and outbound) payments are now flowing as expected and the incident has been resolved. All impacted payments have reached their final status — either processed or failed. Notifications should have been sent...
- SEPA Instant OutageMay 19 08:29 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- SEPA Instant Payment OutageMay 17 02:36 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Customer Creation IssueMay 14 07:15 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Degraded Performance across ModulrApr 21 12:31 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Delay to some GBP payments scheduled for processingFeb 27 03:03 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- SEPA Instant Payments – Partial Service OutageJan 12 02:47 UTC · resolved · major impactService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Payment Processing DelayNov 28 07:25 UTC · resolved · minor impactService restricted or degradedView on the provider's status page
- Cloudflare Service Disruption (Payment Processing Delays & Website Access Issues)Nov 18 13:24 UTC · resolved · major impactService restricted or degradedSign-in disruptionRestoration reportedView on the provider's status page
- Outbound GBP payments to Barclays temporarily failing due to Barclays maintenanceNov 16 03:04 UTC · resolvedRestoration reportedView on the provider's status page
- CoP (Confirmation of Payee) OutageOct 24 14:59 UTC · resolved · critical impactService restricted or degradedInvestigation mentionedView on the provider's status page
- Twilio Authy Authentication Service DisruptionOct 20 17:30 UTC · resolved · major impactService restricted or degradedSign-in disruptionInvestigation mentionedRestoration reportedView on the provider's status page
- Direct Debit Collections - Inbound - Mandate Status ErrorSep 29 16:35 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- SEPA Instant Payment OutageSep 26 12:58 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- SEPA Instant Payments DisruptionSep 5 19:20 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- SEPA Payment DelaysAug 5 14:07 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedView on the provider's status page