MongoDB

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• GCP Availability Zone europe-west2-b connectivity issuesOct 20 07:32 UTC · resolved · minor impact
  Restoration reported
  1. Oct 20 07:32 UTC identified: Since 0600 UTC we have observed cluster node connectivity issues isolated to a single availability zone, GCP europe-west2-b. Atlas clusters are distributed across multiple AZs and 3-node clusters can continue to serve reads and writes from nodes in the other 2 Availability...
  2. Oct 20 08:38 UTC identified: The Google Cloud status page has been updated to report further information, follow this link for details https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
  3. Oct 20 11:43 UTC monitoring: We are seeing signs of Availability Zone connectivity improving and are continuing to monitor.
  4. Oct 20 20:09 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Issue impacting Atlas Search availability on certain clustersOct 9 16:29 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 9 16:29 UTC investigating: Ongoing Atlas Search incident known to cause mongot crashes, potential search and vector search outage, impacting a subset of search and vector search users in the Atlas fleet. We have identified the issue and are working on a fix.
  2. Oct 9 16:30 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 9 17:09 UTC monitoring: A fix has been deployed and we are monitoring.
  4. Oct 9 18:17 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Admin Admin API: Intermittent Increase in 5xx errorsOct 9 13:11 UTC · resolved
  Investigation mentionedRestoration reported
  1. Oct 9 13:11 UTC investigating: We are seeing elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. Users may experience intermittent failures when making API calls. We are investigating the root cause and will share another update as our investigation continues.
  2. Oct 9 14:43 UTC monitoring: We have deployed a mitigation for the elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. We are seeing signs of recovery and are monitoring the service to confirm the issue does not recur before resolving this incident.
  3. Oct 9 15:46 UTC resolved: This incident has been resolved.
  View on the provider's status page
• MongoDB Charts: Infinite login loop when creating new Charts projectsOct 2 00:01 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  1. Oct 2 00:01 UTC identified: Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the...
  2. Oct 2 05:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Trigger processing may be delayed globallyOct 1 15:41 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 1 15:41 UTC investigating: As of approximately 15:00 UTC, some users of MongoDB Atlas Triggers may experience delayed unordered trigger processing. We are investigating and working to restore normal processing.
  2. Oct 1 18:21 UTC investigating: We are continuing to investigate this issue.
  3. Oct 1 19:51 UTC investigating: Some users may find that their Atlas Triggers are not firing or are not visible in the Atlas UI. We are investigating both symptoms and working to restore trigger processing. We will provide another update as we learn more.
  4. Oct 1 19:59 UTC monitoring: Atlas Triggers are firing again, and trigger processing is operational. We are monitoring the service and verifying the status of triggers affected during the incident, including any delayed events. We will provide a further update once verification is complete.
  5. Oct 1 20:54 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delays in Atlas cluster management operationsSep 30 18:51 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 30 18:51 UTC investigating: We are investigating an issue with Atlas metrics ingestion that may delay cluster management operations, including cluster creation and modification.
  2. Sep 30 19:01 UTC identified: We've identified an issue with metric ingestion that is causing delays to Atlas Cluster management operations for some customers. Clusters may also appear degraded in the Atlas UI while metrics ingestion is delayed; however, the cluster health is unaffected.
  3. Sep 30 19:26 UTC monitoring: The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status.
  4. Sep 30 21:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Support Portal OutageSep 16 09:06 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 16 09:06 UTC investigating: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please...
  2. Sep 16 09:09 UTC investigating: We are continuing to investigate this issue.
  3. Sep 16 15:31 UTC resolved: The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The...
  View on the provider's status page
• Atlas is experiencing issues with issuing certificates from Lets EncryptSep 11 01:28 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 11 01:28 UTC investigating: We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed.
  2. Sep 11 02:01 UTC monitoring: Atlas is seeing elevated errors rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed.
  3. Sep 11 03:51 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Sep 3 16:44 UTC · monitoring · major impact
  No classified wording
  1. Sep 3 16:44 UTC monitoring: Please follow <a href="https://status.mongodb.com/incidents/7g5qmxgkc2y4">the original status post</a> for updates on AWS me-central-1 and AWS me-south-1 issues.
  2. Sep 3 16:47 UTC monitoring: We are continuing to monitor for any further issues.
  View on the provider's status page
• MongoDB Atlas Log Integration service degradedAug 28 14:30 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruption
  1. Aug 28 18:34 UTC resolved: Between approximately 14:29 UTC and 15:42 UTC on August 28, 2026, log delivery via Atlas Log Integration was impacted due to an internal service issue. Some users may have encountered delayed or missing logs during this window. Log delivery has since returned to normal. We are...
  View on the provider's status page
• Issues rotating certificates for projects containing only Atlas Free and Flex clustersAug 19 20:45 UTC · resolved
  Restoration reported
  View on the provider's status page
• Atlas UI and API Periodic UnavailabilityAug 18 14:10 UTC · resolved · minor impact
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• GCP capacity constraints affecting Atlas deploymentsAug 5 05:17 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Elevated errors on VoyageAI APIsAug 3 18:47 UTC · resolved · major impact
  Investigation mentioned
  View on the provider's status page
• Delayed cluster configuration affecting free and flex usersJul 29 18:55 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Atlas Stream Processing errors in Azure West EuropeJul 29 18:11 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• VoyageAI elevated errorsJul 27 23:37 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Cluster connectivity issues in Azure westusJul 23 16:21 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• MongoDB Atlas and Atlas for Government: New AWS Backup and AWS Data Transfer costs will be unavailable between July 17 and 20Jul 17 16:14 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Atlas Stream Processing is experiencing issues in Azure - West EuropeJul 9 23:03 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Atlas is experiencing issues with issuing certificates from Lets EncryptJul 9 19:37 UTC · resolved · minor impact
  Investigation mentioned
  View on the provider's status page
• Atlas Data Federation and Online Archive cloud-provider IAM authentication errorJul 9 10:23 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Impaired Cluster Operations due to Lets Encrypt Service DegradationJul 2 23:09 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Impaired Cluster Operations due to Lets Encrypt OutageJul 2 19:34 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• AWS cluster backup and restore operations are failingJul 2 10:45 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page