MoonPay

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Offramp delivery is delayedNov 4 16:02 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 16:02 UTC identified: We're currently investigating the issue, and will provide an update soon.
  2. Nov 4 18:07 UTC resolved: Offramp is fully operational and delayed orders being processed
  View on the provider's status page
• Incorrect fee calculation when sending on TronOct 30 10:18 UTC · resolved · minor impact
  Investigation mentioned
  1. Oct 30 10:18 UTC investigating: We're investigating the issue.
  2. Oct 30 10:54 UTC identified: The message displayed to the user was incorrect and misleading, so we're fixing that now.
  3. Oct 30 13:42 UTC resolved: Message is now accurate.
  View on the provider's status page
• On/Off ramp delivery of some crypto assets is delayedOct 28 19:50 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 28 19:50 UTC investigating: We are investigating this issue and we will provide more updates in the next few hours.
  2. Oct 28 20:10 UTC resolved: The issue causing delays to delivery of some crypto assets has been resolved. On-ramp and off-ramp delivery are operating normally, and we have confirmed that the incident is no longer causing abnormal delivery delays. Thank you for your patience.
  View on the provider's status page
• Social sign-ins aren't workingOct 22 09:29 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  1. Oct 22 09:29 UTC investigating: We noticed both Google and Apple sign-ins aren't working. We're currently investigating the issue. In the meantime, email sign-in continues to work.
  2. Oct 22 09:51 UTC identified: We're currently fixing the issue. You can continue to use the email login in the meantime.
  3. Oct 22 10:17 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Revolut Service DisruptedOct 20 07:05 UTC · resolved · major impact
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 20 07:05 UTC identified: We are currently investigating an issue affecting Revolut payments. Some users may experience disruption resulting in failed transactions or delays. We are working to identify the cause and restore service as quickly as possible. Further updates will be posted as more...
  2. Oct 20 12:16 UTC monitoring: Since 06:08 UTC today, Revolut Pay payments have been failing because of an outage at Google Cloud that is affecting Revolut and other payment providers. We have temporarily disabled Revolut Pay so customers aren’t affected by failed payments. All other payment methods remain...
  3. Oct 20 15:24 UTC resolved: Revolut has recovered and has been enabled
  View on the provider's status page
• Moonpay balances disruption in the USOct 6 08:37 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 6 08:37 UTC identified: New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.
  2. Oct 6 17:01 UTC resolved: Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.
  View on the provider's status page
• Can't continue during buy flowOct 2 13:13 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 2 13:13 UTC investigating: We're currently investigating why some users can't proceed on the buy flow. We'll provide an update soon.
  2. Oct 2 13:18 UTC identified: Deploying a fix
  3. Oct 2 13:20 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Onramp delivery of some crypto assets is delayedSep 30 14:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 30 14:51 UTC investigating: We are investigating this issue and we will provide more updates in the next few hours.
  2. Sep 30 15:01 UTC investigating: We are continuing to investigate this issue.
  3. Sep 30 15:02 UTC resolved: This incident has been resolved, all transactions are processing normally.
  View on the provider's status page
• Users on iOS can't social sign-in with GoogleSep 24 12:29 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentioned
  1. Sep 24 12:29 UTC investigating: We spotted that for iOS users the login with Google is not working. Other login methods are working. We're currently investigating the issue and will provide an update soon.
  2. Sep 24 13:33 UTC identified: We're currently fixing the issue and will provide an update soon.
  3. Sep 24 16:44 UTC identified: We submitted the fix to the App Store and requested an expedited review. We're just waiting for Apple to approve and roll it out to you as quickly as possible. In the meantime you can login with email.
  4. Sep 25 08:43 UTC resolved: The fix is deployed, simply update to the latest App version (2.0.53).
  View on the provider's status page
• Testnet ramps transactions are currently disabledSep 22 16:41 UTC · resolved
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 22 16:41 UTC investigating: Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.
  2. Sep 22 16:41 UTC investigating: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
  3. Sep 22 16:48 UTC investigating: Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.
  4. Sep 23 07:26 UTC identified: The issue is identified and a fix is being deployed. We should be in a position to re-enable testnet ramps transactions within a few hours. Apologies for the disruption.
  5. Sep 23 12:46 UTC resolved: The issue has been resolved
  View on the provider's status page
• Google Pay Service DisruptedSep 16 16:00 UTC · resolved · major impact
  Service taken offlineService restricted or degradedRestoration reported
  View on the provider's status page
• DeFi tokens appear as not supported for TradeSep 10 09:47 UTC · resolved · minor impact
  Investigation mentioned
  View on the provider's status page
• Onramp delivery of crypto assets on Solana network is delayedSep 2 10:19 UTC · resolved
  Service restricted or degraded
  View on the provider's status page
• Onramp & Offramp delivery of crypto assets are delayedAug 13 08:41 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Increased Latency for the MoonPay APIJul 31 02:57 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Memo tag field is missing for certain tokensJul 29 08:34 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Issue loading token informationJul 16 08:51 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Transactions are not being processedJul 1 13:56 UTC · resolved · major impact
  Investigation mentioned
  View on the provider's status page
• Onramp delivery of Base Mainnet crypto assets is delayedJun 25 16:53 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Elevated API ErrorsJun 22 15:22 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Delays in processing BTCJun 9 15:22 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delays in Wallet Activity Updates for EVM ChainsJun 3 22:48 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Onramp delivery of some crypto assets is delayedMay 30 02:37 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Balances in the MoonPay app are not loadingMay 22 14:49 UTC · resolved · major impact
  Investigation mentioned
  View on the provider's status page
• Delays in processing SEPA instant paymentsMay 19 12:24 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page