Moov

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Degraded performance on transfer creationOct 1 22:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 1 22:51 UTC investigating: We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts on when creating a transfer. No data is lost. We are investigating the issue and working to restore the system.
  2. Oct 1 23:06 UTC resolved: The issue has been resolved and we've observed no latency for the past 10 minutes. Most Moov customers saw no impact, which we did not make clear in the initial incident.
• Partial System OutageSep 28 06:57 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 28 06:57 UTC investigating: We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts/failures. We are investigating the issue and working to restore full services.
  2. Sep 28 08:17 UTC monitoring: We have implemented a fix and are monitoring.
  3. Sep 28 09:14 UTC resolved: Operations are fully restored.
• Payment Method Creation DelaySep 21 23:09 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 21 23:09 UTC investigating: We are observing a delay in payment method creation for Apple Pay and Google Pay Tokens. Payment methods are being queued and will be processed as soon as the issue is resolved. We are investigating the root cause and will update you shortly.
  2. Sep 21 23:27 UTC identified: We have identified the cause of delays in Apple Pay and Google Pay token payment method creation. Payment methods remain queued and will be processed once the issue is resolved. Our team is working on a fix and will provide another update shortly.
  3. Sep 21 23:42 UTC monitoring: We have implemented a fix and payment method creation for Apple Pay and Google Pay tokens has caught up. We are monitoring the platform to ensure processing remains stable.
  4. Sep 21 23:51 UTC resolved: The issue affecting Apple Pay and Google Pay token payment method creation has been resolved. Queued payment methods have been processed, and the platform is operating normally.
• Partial System OutageSep 9 14:17 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Sep 9 14:17 UTC investigating: Due to a third party connectivity issue, Moov is currently experiencing delays with ACH file processing. All queued same-day ACH transactions will process in the next available window once connectivity is restored.
  2. Sep 9 14:58 UTC monitoring: Connectivity has been restored - ACH transactions will process in the next available same-day window.
  3. Sep 10 16:39 UTC resolved: Connectivity has been fully restored.
• Mastercard Name Verification Service (NVS) ResolvedSep 3 14:58 UTC · resolved · minor impact
  Restoration reported
  1. Sep 3 14:58 UTC investigating: We are experiencing an issue affecting linking cards for Mastercard when Name Verification Service is requested. Linking cards for other card networks are not impacted. Payments using existing linked cards and other card networks are not impacted. Our team is engaged with our...
  2. Sep 3 15:58 UTC monitoring: Linking cards for Mastercard when Name Verification Service is requested has been restored. Linking cards for other card networks were not impacted. Payments using existing linked cards and other card networks were not impacted. Our team is engaged with our partners to resolve...
  3. Sep 3 16:54 UTC resolved: Linking cards for Mastercard when Name Verification Service is requested has been resolved. Linking cards for other card networks were not impacted. Payments using existing linked cards were not impacted.
• Partial System OutageSep 1 15:47 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 1 15:47 UTC investigating: We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts/failures. We are investigating the issue and working to restore full services.
  2. Sep 1 16:45 UTC monitoring: Services have returned to normal operation and we have observed stable performance across the platform. Transactions are processing normally and API requests are succeeding as expected. We are continuing to monitor closely to confirm full recovery before marking this incident...
  3. Sep 1 17:41 UTC resolved: This incident has been resolved. Services have been fully restored and performance is stable across the platform. Transactions are processing normally and API requests are succeeding as expected. We have confirmed full recovery through continued monitoring. We apologize for any...
• Specific Card Brand FailuresAug 27 13:41 UTC · resolved · major impact
  Restoration reported
  1. Aug 27 13:41 UTC investigating: We are experiencing an issue affecting transactions and card linking for Discover. Payments using other card networks are not impacted. Our team is engaged with our partners to resolve this as quickly as possible.
  2. Aug 27 16:14 UTC monitoring: The issue has been resolved. We are monitoring the connections.
  3. Aug 27 16:47 UTC resolved: The issue has been resolved.
• Partial System OutageApr 9 18:37 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Apr 9 18:37 UTC identified: We are currently experiencing issues creating push-to-card and pull-from-card transfers. The issue has been identified and a fix will be deployed shortly.
  2. Apr 9 19:32 UTC monitoring: We have deployed a fix for push-to-card and pull-from-card transfers and are actively monitoring transfers.
  3. Apr 9 22:11 UTC resolved: This issue has been resolved.
• Partial System OutageMar 21 17:59 UTC · resolved · minor impact
  Service restricted or degraded
  1. Mar 21 17:59 UTC monitoring: We are currently experiencing degraded performance on our platform related to linking bank accounts, which may result in delayed transaction processing or intermittent timeouts/failures. We have identified a problem associated with a Federal Reserve file and implemented a...
  2. Mar 21 21:53 UTC resolved: We have not observed any additional HTTP error responses.
• Partial System OutageMar 18 13:56 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  1. Mar 18 13:56 UTC investigating: We are currently experiencing an issue where users are unable to login to the Moov dashboard with username and password credentials. Login with passkey is unaffected. We are actively investigating and will update the status page when the issue is resolved.
  2. Mar 18 14:37 UTC monitoring: Login to the Moov dashboard through username and password authentication has been restored. We are monitoring to ensure that no further issues arise.
  3. Mar 18 16:14 UTC resolved: Login to the dashboard via username and password has been fully resolved.
• Specific Card Brand FailuresMar 9 19:22 UTC · resolved
  Restoration reported
• Transaction Processing DelayMar 3 14:49 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Specific Card Brand FailuresFeb 28 01:06 UTC · resolved · major impact
  Restoration reported
• Tap to Pay transactions failingJan 17 16:11 UTC · resolved · major impact
  Restoration reported
• Moov API and dashboard experiencing intermittent errorsNov 18 12:10 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Specific Card Brand FailuresOct 15 12:20 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
• Mastercard settlement issueSep 17 20:14 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
• Edge infrastructure outageAug 15 18:05 UTC · resolved
  Service restricted or degradedRestoration reported
• Google Cloud outage impacting Moov servicesJun 12 18:24 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
• Business account creationMay 22 20:57 UTC · resolved · minor impact
  Restoration reported
• API & Dashboard calls failingMay 19 17:13 UTC · resolved · major impact
  No classified wording
• Webhooks in degraded stateApr 14 13:32 UTC · resolved · minor impact
  Service restricted or degraded
• Mastercard authorization service degraded Apr 10 14:23 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentioned
• Webhooks degradedApr 9 18:54 UTC · resolved · minor impact
  Service restricted or degraded
• Impact to card processingMar 27 18:40 UTC · resolved · major impact
  Investigation mentionedRestoration reported