MX Technologies

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Instant Account Verification – Intermittent FailuresOct 14 16:34 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 14 16:34 UTC investigating: We're investigating an issue affecting some MX services. Some customers may experience errors, delays, or degraded performance. Our engineering team is actively engaged. No action is needed on your part. If you need to retry, please wait a few minutes between attempts. We'll...
  2. Oct 14 16:44 UTC identified: We've identified the cause of this issue and are working on a fix. Some customers may continue to experience errors or delays until it's in place. Next update within 30 minutes.
  3. Oct 14 17:13 UTC identified: Work on the fix is still in progress. We'll share an expected recovery time as soon as we have one. Next update within 30 minutes.
  4. Oct 14 17:41 UTC monitoring: A fix has been applied and services are recovering. We're monitoring to confirm stability. If you're still seeing problems, please contact MX Support. We'll post a final update once we've confirmed full recovery.
  5. Oct 14 20:45 UTC resolved: This incident has been resolved and services are operating normally. We apologize for the disruption. If you continue to experience issues, please contact MX Support.
• MX Platform EventOct 2 20:49 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 2 20:49 UTC identified: We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.
  2. Oct 2 20:57 UTC monitoring: The issue affecting MX products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still...
  3. Oct 2 21:26 UTC resolved: We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated...
• MX Platform EventAug 24 22:10 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 24 22:10 UTC identified: We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We...
  2. Aug 24 22:12 UTC monitoring: The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly....
  3. Aug 24 22:13 UTC resolved: The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report...
• MX Platform EventAug 4 14:45 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Aug 4 14:45 UTC resolved: The issue affecting MDX RealTime API and Data Enhancement has been fully resolved after careful monitoring, and all services have returned to normal. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please...
  2. Aug 4 14:45 UTC investigating: We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC resolved: The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affected 20% of our overall traffic which resulted in customers experiencing different levels of elevated errors and latency. If...
  2. Aug 4 14:45 UTC monitoring: The issue affecting all products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still...
  3. Aug 4 14:45 UTC investigating: We are currently investigating a service disruption affecting overall traffic which may result in many customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with...
• MX Platform EventAug 4 14:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC resolved: We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. The service disruption affected 1.5% of our overall traffic which resulted in customers experiencing different levels of elevated errors. Thank you...
  2. Aug 4 14:45 UTC monitoring: The issue affecting MX Mobile has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still...
  3. Aug 4 14:45 UTC identified: We are currently investigating a service disruption affecting a small percentage of our overall traffic to the MX Mobile application which may result in some customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we...
• MX Platform EventAug 4 14:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC monitoring: The issue affecting MX Mobile has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still...
  2. Aug 4 14:45 UTC investigating: We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.
  3. Aug 4 14:45 UTC resolved: After thoroughly investigating reports of a potential service disruption, MX has confirmed that all MX services are functioning normally. If you continue to experience any issues, please contact support directly and we will be happy to assist you.
• MX Platform EventAug 4 14:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC resolved: We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence. Thank you for your patience, and we apologize for any disruption this may have caused.
  2. Aug 4 14:45 UTC monitoring: The issue affecting MX Mobile has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still...
  3. Aug 4 14:45 UTC investigating: We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC resolved: We've resolved the earlier incident. During the issue, some users experienced intermittent slowness and errors with our Mobile Banking, Financial Wellness, and Nexus API products. Our teams have confirmed that all services are now stable. We apologize for the disruption and...
  2. Aug 4 14:45 UTC monitoring: The issue affecting Mobile Banking, PFM + Insights, and Nexus API has been resolved and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution...
  3. Aug 4 14:45 UTC investigating: We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.
• MX Platform EventAug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Aug 4 14:45 UTC investigating: We are currently investigating a potential service-disrupting event. As we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.
  2. Aug 4 14:45 UTC resolved: The issue affecting the MX platform has been fully resolved after careful monitoring, and all services have returned to normal. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client...
  3. Aug 4 14:45 UTC monitoring: The issue affecting the MX platform has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are...
  4. Aug 4 14:45 UTC identified: Our teams are continuing to work on the ongoing service disruption. The issue is related to an outage at our primary data center which is impacting its ability to connect to the public internet. To restore functionality, we are actively rerouting all outbound internet traffic...
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform Event Aug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved
  Service restricted or degradedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• MX Platform Event Aug 4 14:45 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
• MX Platform EventAug 4 14:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported