DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
NinjaOne
Cloud, identity and critical software · TX (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- NinjaOne Remote issuesNov 5 11:13 UTC · resolved · minor impactRestoration reported
- Nov 5 11:13 UTC identified: We have identified an issue affecting NinjaOne Remote for some customers in the US2 region. A fix is being deployed and we will provide an update shortly.
- Nov 5 11:37 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Nov 5 12:12 UTC resolved: This incident has been resolved.
- Issue with scheduled tasks and scheduled reports in North AmericaOct 1 14:28 UTC · resolvedRestoration reported
- Oct 1 14:28 UTC monitoring: A fix has been implemented and we are monitoring results.
- Oct 1 16:01 UTC resolved: We have confirmed the issue has been resolved. Thank you for your patience during the process.
- SMS Service issues in AustriaOct 1 10:52 UTC · resolved · minor impactNo classified wording
- Oct 1 10:52 UTC identified: Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
- Oct 1 13:53 UTC resolved: Our team have identified the issue with our third party provider, we have a remediation, and we are contacting customers who have been affected.
- Service Issue - Performance DegradedSep 22 17:50 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reported
- Sep 22 17:50 UTC investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com. Thank you for...
- Sep 22 18:45 UTC investigating: Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the...
- Sep 22 19:28 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 22 20:13 UTC resolved: This incident has been resolved.
- Network Discovery – Discovered devices not appearing (EU)Sep 22 15:01 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Sep 22 15:01 UTC investigating: We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.
- Sep 22 15:19 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 22 15:47 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 22 16:05 UTC resolved: This incident has been resolved.
- EU – Apple APNs Certificate Creation and Renewal IssuesSep 17 10:55 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Sep 17 10:55 UTC investigating: We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating
- Sep 17 11:48 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 17 12:01 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 17 12:24 UTC resolved: This incident has been resolved.
- Device Monitoring Data IssuesSep 9 14:05 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Sep 9 14:05 UTC investigating: NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
- Sep 9 14:36 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 9 15:29 UTC identified: We are continuing to work on a fix for this issue.
- Sep 9 15:47 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 10 05:22 UTC resolved: This incident has been resolved.
- EU - Agents reporting OfflineSep 2 07:25 UTC · resolved · critical impactInvestigation mentionedRestoration reported
- Sep 2 07:25 UTC investigating: We are currently investigating an issue where some endpoints are incorrectly reporting as "Offline" within the NinjaOne dashboard
- Sep 2 11:12 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 2 11:35 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Sep 2 12:30 UTC resolved: This incident has been resolved.
- Ticketing E-Mail Notification IssueAug 27 11:44 UTC · resolved · minor impactRestoration reported
- Aug 27 11:44 UTC investigating: We're experiencing issues with outgoing emails from the ticketing portion of our platform in CA. We're working to correct the issue.
- Aug 27 13:47 UTC resolved: This issue has been identified and resolved. The impacted service is now operational.
- Remote Tools connection issues - OCAug 25 23:55 UTC · resolved · minor impactRestoration reported
- Aug 25 23:55 UTC investigating: We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.
- Aug 26 00:10 UTC identified: The issue has been identified and a fix is being implemented.
- Aug 26 00:25 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Aug 26 00:56 UTC resolved: This incident has been resolved.
- NinjaOne Console Helpcenter Ticket SubmissionAug 4 15:23 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Dashboard - New Tenant UI ErrorsJul 30 15:26 UTC · resolvedInvestigation mentionedRestoration reportedView on the provider's status page
- US - Service Availability IssueJul 24 11:38 UTC · resolved · major impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Intermittent Connectivity Issues with Ninja RemoteJul 22 19:03 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Automations and Scripting — DegradedJul 16 17:16 UTC · postmortem · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- EU - Processing Delay in Scheduled ServicesJul 13 09:23 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- EU - Processing Delay in Scheduled ServicesJul 10 05:56 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Dropsuite performance degradation for EU hosted serviceJul 9 17:37 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Dashboard - Performance DegradationJul 9 08:55 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Federal (Moderate): Investigating agent connection issuesJul 8 14:22 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- EU Remote Desktop (RDP) Connectivity IssuesJun 26 10:05 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- US - Scheduled reports - Performance DegradedJun 11 14:46 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- FedRAMP Moderate - Apple Push Notification IssuesJun 9 20:48 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- NA - Investigating issues with agent installer generationJun 8 20:15 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- FedRAMP Moderate - Issues accessing NinjaOne user portalMay 18 20:19 UTC · postmortemInvestigation mentionedRestoration reportedView on the provider's status page