Onfido

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Elevated errors on GET /motion_captures list endpointNov 4 15:20 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 18:28 UTC investigating: Increased 404 eror rate when listing motion media
  2. Nov 4 18:28 UTC monitoring: A fix has been deployed and we are monitoring
  3. Nov 4 18:28 UTC identified: The issue has been identified and we are monitoring the resolution
  4. Nov 4 19:03 UTC identified: We continue to monitor the situation. The system remains stable.
  5. Nov 4 19:15 UTC resolved: This incident is resolved. It was caused by a faulty code change which has been reverted. We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.
  View on the provider's status page
• Potential problems completing Identity Reports (UK)Oct 29 10:33 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 29 10:33 UTC investigating: We're investigating reports of problems completing Identity Reports (UK). Some checks may take longer than usual or return errors. We are working hard to make sure that completion times return to normal.
  2. Oct 29 10:39 UTC identified: Our team has identified the source of the issue with the Identity Reports (UK) errors, which is related to one of our third-party data providers, and is working to address the problem.
  3. Oct 29 10:47 UTC monitoring: The fix for the Identity Reports (UK) issue has worked and the checks with errors have stopped. Previously affected checks will be reprocessed automatically. We will keep monitoring.
  4. Oct 29 10:51 UTC resolved: This incident has been resolved. We have confirmed that the fix has solved the underlying error on Identity Reports (UK). Thank you for your patience.
  View on the provider's status page
• UK eVisa: delayed reports and tasksOct 23 01:22 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 23 01:22 UTC identified: We can't currently complete UK eVisa reports and tasks because of an outage of our provider.
  2. Oct 23 01:47 UTC monitoring: The provider's services have been restored, our UK eVisas tasks are completing again.
  3. Oct 23 01:56 UTC resolved: Our services are operational again.
  View on the provider's status page
• IDR: provider issue causing delays on reportsOct 20 06:23 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentioned
  1. Oct 20 06:23 UTC investigating: One of our provider is having issues, which will cause delays on some reports. We're investigating the issue.
  2. Oct 20 07:05 UTC identified: Our provider is still experiencing issues. We're closely monitoring the situation. ID-UK is our most impacted service.
  3. Oct 20 07:52 UTC identified: The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
  4. Oct 20 08:55 UTC identified: Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
  5. Oct 20 09:25 UTC monitoring: Errors stopped. We're monitoring our services to make sure everything is back to normal.
  6. Oct 20 09:59 UTC resolved: Our services are operational again.
  View on the provider's status page
• Degraded performance for Identity Reports in UK jurisdictionSep 30 10:55 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 30 10:55 UTC investigating: We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
  2. Sep 30 11:20 UTC identified: The issue has been identified and we applied a workaround
  3. Sep 30 12:35 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Sep 30 12:37 UTC monitoring: We are continuing to monitor for any further issues.
  5. Sep 30 14:01 UTC resolved: This incident has been resolved
  View on the provider's status page
• UK EVisa Government Service is downSep 22 11:23 UTC · resolved · major impact
  Restoration reported
  1. Sep 22 11:23 UTC identified: This UK Government service is currently down and not available. We are monitoring the situation until the service comes back online.
  2. Sep 22 11:24 UTC identified: We are continuing to work on a fix for this issue.
  3. Sep 22 11:40 UTC monitoring: 3rd party provider appears to be back online now. Checks are being processed. Continuing to monitor the situation.
  4. Sep 22 11:49 UTC resolved: 3rd party provider is back online. Checks previously stuck have been processed now.
  View on the provider's status page
• Authorization errors in Public APISep 7 02:30 UTC · resolved · minor impact
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Sep 7 15:53 UTC resolved: Between 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed API requests. The issue has been fully resolved. No action...
  View on the provider's status page
• Web SDK Outage (all regions)Sep 1 13:21 UTC · postmortem · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 1 14:37 UTC resolved: From approximately 1:21 PM UTC to 1:46 PM UTC, there was a disruption to accepting Document requests from the Web SDK as well as Entrust IDV SDKs for flows containing web modules. Onfido Android & iOS SDKs were not impacted. We apologize for this disruption. A detailed...
  2. Sep 14 09:18 UTC postmortem: ### Summary On 1 September 2026, from 13:21 UTC to 13:45 UTC, users attempting document capture in the Web SDK were unable to finish their session. This also extended to native Entrust IDV SDK’s for configurations that contain web modules. Native Onfido Android and iOS SDKs...
  View on the provider's status page
• Increase in Known Faces consider rateAug 26 15:30 UTC · postmortem · minor impact
  No classified wording
  1. Sep 8 13:24 UTC resolved: Known Faces experiencing higher consider rates across all regions.
  2. Sep 8 13:24 UTC postmortem: ## Summary On August 26, 2026, an increase in the consider rate of Known Faces was observed during the period between 15:00 and 18:00 UTC. The overall observed consider rate of Known Faces increased from ~6% to ~23% across all regions. Perceived increase may have been higher or...
  View on the provider's status page
• Spike in Visual Authenticity failures on Facial Similarity Motion randomness checksAug 24 17:00 UTC · postmortem · minor impact
  Investigation mentionedRestoration reported
  1. Sep 8 13:17 UTC resolved: Facial Similarity Motion checks using randomness challenges are failing at a much higher rate than normal in the EU region.
  2. Sep 8 13:17 UTC postmortem: ## Summary On 24 August 2026, between 15:00 UTC and 06:53 UTC the following morning, Facial Similarity Motion checks using randomness challenges failed at a much higher rate than normal in the EU region. A stricter validation was applied to all customers in the region when it...
  View on the provider's status page
• Delays in processing reports in the US clusterJul 27 18:12 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Identity Enhanced issuesJul 24 04:18 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• QES tasks cannot complete because our provider is encountering issues.Jun 23 02:38 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Severe service disruption across the platform in EUJun 22 17:44 UTC · postmortem · critical impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Electronic signature increased TaTJun 17 04:59 UTC · resolved · minor impact
  No classified wording
  View on the provider's status page
• Electronic signature high TaTJun 16 22:19 UTC · resolved · minor impact
  No classified wording
  View on the provider's status page
• Sporadic PDF generation issueJun 15 09:30 UTC · postmortem
  Investigation mentioned
  View on the provider's status page
• Partial outage for Watchlist reportsJun 6 14:08 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Degraded performance for Identity Reports in UK jurisdictionMay 11 23:11 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• QES tasks cannot complete because our provider is encountering issues.May 9 11:27 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• QES tasks outageMay 5 06:52 UTC · resolved · critical impact
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• QES tasks degraded performanceApr 21 14:28 UTC · resolved · critical impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• QES tasks partial outageFeb 3 10:42 UTC · resolved · major impact
  Service restricted or degraded
  View on the provider's status page
• QES tasks degraded performanceFeb 2 15:36 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Service Degradation - Manual TasksJan 28 11:16 UTC · postmortem · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page

Documented dependents

Organisations publicly documented as relying on this provider. A relationship is not an impact.