DFX Intelligence
Which companies just had a verified incident, who lends to them and who owns them. Every claim carries its evidence level and its source. How we decide what is confirmed
US critical infrastructure monitor
OverDrive (Libby)
Public institutions · OH (headquarters)
Monitoring
Not checked: the site's robots.txt does not allow it.: last success Nov 6 12:35 UTC
Public findings
0
Provider status posts on record
50
Cyber and operational findings
Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.
No public findings for this organisation.
Provider status posts
Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.
- Libby users unable to add cards, borrow or open books, or sync their shelfOct 29 16:00 UTC · resolvedService restricted or degraded
- Oct 29 16:32 UTC resolved: There was a brief Libby outage causing users to be unable to add cards, borrow or open books, or sync their shelf.
- Issue returning Kindle books earlyOct 28 16:05 UTC · resolved · minor impactInvestigation mentionedRestoration reported
- Oct 28 16:05 UTC investigating: OverDrive and Amazon are investigating an ongoing issue with returning borrowed Kindle books. Users who attempt to return books through Amazon will see the book remain on their Libby shelf. What this means for users: - Titles will automatically expire and return at the end of...
- Oct 29 20:06 UTC investigating: We continue to investigate an ongoing issue with returning borrowed Kindle Books. OverDrive has made an update to Kindle Book returns in Libby which may clear them from users' Loans. To do so, go to Shelf > Loans > Manage Loan > Return With Kindle, then, once back in Libby,...
- Oct 30 18:55 UTC resolved: OverDrive and Amazon have resolved the issue impacting the early return of Kindle books.
- Search errorsOct 13 19:07 UTC · resolved · minor impactRestoration reported
- Oct 13 19:07 UTC investigating: Users may experience an error or failure when searching for titles in Libby and Sora.
- Oct 13 19:08 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Oct 13 19:14 UTC resolved: This incident has been resolved.
- Audiobook playback issuesOct 9 03:00 UTC · resolvedNo classified wording
- Oct 9 13:10 UTC resolved: A small percentage of audiobook users may have experienced playback issues or errors from 10/8/2026 at 11:10 PM through 10/9/2026 at 8:55 AM.
- Users may experience issues with bookshelf synchronization, borrowing titles, opening borrowed titles, and library card authentication in Libby & Sora.Sep 15 20:21 UTC · resolved · major impactSign-in disruptionRestoration reported
- Sep 15 20:21 UTC identified: The issue has been identified and a fix is being implemented.
- Sep 15 20:22 UTC identified: We are continuing to work on a fix for this issue.
- Sep 15 20:22 UTC identified: We are continuing to work on a fix for this issue.
- Sep 15 21:08 UTC identified: We are continuing to work on a fix for this issue.
- Sep 15 21:10 UTC resolved: This incident has been resolved.
- Users are unable to borrow or place holdsAug 23 13:12 UTC · resolvedRestoration reported
- Aug 23 13:12 UTC investigating: Users are unable to borrow or place a hold.
- Aug 23 13:18 UTC resolved: This incident has been resolved.
- Libby outage caused authentication, borrowing, and shelf syncing issuesAug 18 13:00 UTC · resolvedService restricted or degradedSign-in disruptionRestoration reported
- Aug 18 13:57 UTC resolved: There was a brief Libby outage from 9:06 to 9:19 AM EDT causing multiple failures throughout the app including signing in, borrowing, placing holds, opening titles, and Shelf syncing. This outage has been resolved, and we continue to monitor performance.
- Method Learning (Libby/Sora Extra): users cannot access the serviceAug 3 14:02 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Aug 3 14:02 UTC investigating: We are currently investigating an issue where users are unable to access the Method Learning Extras available via the Libby and Sora apps.
- Aug 3 20:13 UTC resolved: This incident has been resolved.
- Listen playback errorsJul 26 18:43 UTC · resolved · major impactInvestigation mentionedRestoration reported
- Jul 26 18:43 UTC investigating: We are investigating an issue where users are encountering errors when attempting to play audiobooks in OverDrive listen.
- Jul 26 19:00 UTC identified: The issue has been identified and a fix is being implemented.
- Jul 26 19:06 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jul 26 19:11 UTC resolved: This incident has been resolved.
- Libby app library card authentication is downJun 23 13:45 UTC · resolvedSign-in disruptionRestoration reported
- Jun 23 13:45 UTC identified: The issue has been identified and a fix is being implemented.
- Jun 23 13:58 UTC monitoring: A fix has been implemented and we are monitoring the results.
- Jun 23 15:52 UTC resolved: This incident has been resolved.
- OverDrive Listen (audiobook) Playback and DownloadMay 1 20:44 UTC · resolved · minor impactInvestigation mentionedRestoration reportedView on the provider's status page
- Libby and Sora ExtrasMay 1 20:22 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- Libby and Sora apps are experiencing degraded performanceApr 24 12:52 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedRestoration reportedView on the provider's status page
- Trouble opening books in Libby and SoraJan 5 20:54 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- DOGONews (Sora Extra): users cannot access the serviceNov 18 14:14 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Some checkouts are not visible in Marketplace reporting resulting in an increase in historical checkout numbers.Nov 5 15:50 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Libby "tags" functionality impairedNov 2 00:13 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Sora outageOct 20 13:21 UTC · resolvedService restricted or degradedRestoration reportedView on the provider's status page
- Audiobook playback errorOct 13 16:20 UTC · resolvedRestoration reportedView on the provider's status page
- Kovels Antiques Currently Unavailable as Libby ExtraOct 6 21:47 UTC · resolvedService restricted or degradedView on the provider's status page
- Performance issues following scheduled maintenanceOct 2 13:44 UTC · resolved · minor impactRestoration reportedView on the provider's status page
- Users unable to browse and borrow books in Libby, Sora, and OverDrive Library sites.Sep 19 18:16 UTC · resolvedNo classified wordingView on the provider's status page
- ArtistWorks (Libby Extra): users cannot access the serviceSep 17 15:04 UTC · resolved · major impactInvestigation mentionedRestoration reportedView on the provider's status page
- IndieFlix (Libby Extra): Users cannot access the serviceAug 7 12:48 UTC · resolved · minor impactService restricted or degradedInvestigation mentionedView on the provider's status page
- The Great Courses UnavailableJul 29 16:37 UTC · resolved · major impactService restricted or degradedRestoration reportedView on the provider's status page