Plaid

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Transfer RTP Requests are Temporarily Disabled for Some CustomersNov 4 16:41 UTC · resolved · major impact
  Service taken offlineRestoration reported
  1. Nov 4 16:41 UTC identified: Transfer RTP requests are temporarily disabled for some customers. Transfer will resume full RTP activity in a couple of hours. Other payment rail types are fully functional.
  2. Nov 4 17:50 UTC resolved: This incident has been resolved.
• Service Disruption Impacting Wells Fargo connectionsOct 26 02:04 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 26 02:04 UTC investigating: Wells Fargo is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Wells Fargo has resolved the issue.
  2. Oct 26 14:29 UTC resolved: This incident has been resolved.
• Service Disruption Impacting Chase connectionsOct 22 03:34 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 22 03:34 UTC investigating: Chase is currently experiencing downtime impacting all channels and data recipients. Item adds through Plaid are impacted. We will provide an update when Chase has resolved the issue.
  2. Oct 22 03:52 UTC resolved: This incident has been resolved.
• Service Disruption Impacting Chase connectionsOct 21 03:18 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 21 03:18 UTC investigating: Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
  2. Oct 21 04:37 UTC resolved: This incident has been resolved.
• Link performance degradationOct 15 14:39 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 15 14:39 UTC investigating: We are experiencing degraded performance with Link. We are actively investigating and working to mitigate this issue.
  2. Oct 15 14:47 UTC resolved: This incident has been resolved.
• Elevated API errorsOct 14 21:27 UTC · resolved
  Restoration reported
  1. Oct 14 21:27 UTC identified: We have identified the root cause of the issue and are actively working to mitigate the impact. The `transactions/enrich` and other `transactions` related endpoints and webhooks.
  2. Oct 14 21:50 UTC monitoring: This issue has been mitigated. We are closely monitoring our systems as we recover.
  3. Oct 14 21:59 UTC resolved: This incident has been resolved.
• Delayed Transactions Update WebhooksOct 13 20:55 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 13 20:55 UTC identified: We identified an issue causing delays in Transactions update processing. During this time, some customers may have received fewer `SYNC_UPDATES_AVAILABLE` webhooks than expected. We applied mitigation and transaction updates began processing normally, including delivery of the...
  2. Oct 13 20:55 UTC resolved: This incident has been resolved and the backlog of delayed transaction updates has cleared. Some customers may have observed elevated `SYNC_UPDATES_AVAILABLE` webhook volume while processing caught up. We did not observe an abnormal increase in webhook delivery failures, and no...
• Service Disruption Impacting Chase connectionsOct 11 08:25 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 11 08:25 UTC investigating: Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
  2. Oct 11 09:09 UTC resolved: This incident has been resolved.
• Service Disruption Impacting Bank of America connectionsSep 26 03:40 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Sep 26 03:40 UTC investigating: Bank of America is currently experiencing downtime impacting all channels and data recipients. API calls through Plaid are impacted. We will provide an update when Bank of America has resolved the issue.
  2. Sep 26 05:15 UTC resolved: This incident has been resolved.
• Service Disruption Impacting Chime connectionsSep 17 20:22 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Sep 17 20:22 UTC investigating: Chime is currently experiencing downtime impacting all channels and data recipients. Transactions Data updates might be delayed. We will provide an update when Chime has resolved the issue.
  2. Sep 18 02:23 UTC resolved: This incident has been resolved.
• Transaction Updates DelayedSep 15 17:56 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• Elevated Item add errorsSep 15 16:31 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
• Statements API downtimeSep 11 16:56 UTC · resolved
  Investigation mentionedRestoration reported
• Elevated API errorsAug 24 05:36 UTC · resolved · minor impact
  Restoration reported
• Service Disruption Impacting Navy Federal Credit Union connectionsAug 16 15:13 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Service Disruption Impacting Navy Federal Credit Union connectionsAug 12 21:48 UTC · resolved
  Service restricted or degradedRestoration reported
• Delayed Capital One Transactions UpdatesAug 5 01:01 UTC · resolved
  Service restricted or degradedInvestigation mentioned
• Service Disruption Impacting Bank of America connectionsAug 2 14:51 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
• python SDK degraded on Identity Verification APIsAug 1 01:34 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
• Virtual Account perfomance degradation (UK and Europe)Jul 27 16:34 UTC · resolved
  Investigation mentionedRestoration reported
• Transfer Status Upates DelaysJul 23 20:36 UTC · resolved
  Service restricted or degradedRestoration reported
• Payouts/Refunds API degradedJul 23 11:41 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• Transaction Updates DelayedJul 22 14:58 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
• Link performance degradationJul 17 23:59 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
• Elevated dashboard.plaid.com error ratesJul 16 08:48 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentionedRestoration reported

Documented dependents

Organisations publicly documented as relying on this provider. A relationship is not an impact.