Plivo

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Intermittent Call failures towards IndiaOct 10 08:09 UTC · resolved
  Restoration reported
  1. Oct 10 08:09 UTC investigating: Dear Valued Customers, We are currently observing intermittent call failures affecting outbound calls to India. Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible. We will provide our next update within...
  2. Oct 10 08:25 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 10 08:25 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Oct 10 08:34 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Intermittent Call failures towards IndiaSep 11 06:02 UTC · resolved
  Restoration reported
  1. Sep 11 06:02 UTC identified: Dear Valued Customers, We are currently observing intermittent call failures affecting both inbound and outbound calls to India. Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible. We will provide our...
  2. Sep 11 06:27 UTC monitoring: carrier partner fixed the issue and we are monitoring the results.
  3. Sep 11 06:35 UTC resolved: This incident has been resolved
  View on the provider's status page
• Voice Call Webhook Delivery DegradationAug 25 07:25 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Aug 25 07:25 UTC identified: Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing...
  2. Aug 25 07:41 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Aug 25 14:16 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Call failures towards IndiaJul 31 17:01 UTC · resolved
  Investigation mentionedRestoration reported
  1. Jul 31 17:01 UTC investigating: Dear Valued Customer, We are observing outbound call failures in the India region. Our team is investigating the issue.
  2. Jul 31 17:45 UTC identified: We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.
  3. Jul 31 18:36 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Aug 1 03:37 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Intermittent Call failures towards IndiaJul 20 06:05 UTC · resolved
  Restoration reported
  1. Jul 20 06:05 UTC investigating: Dear Valued Customers, We are currently observing intermittent call failures affecting both inbound and outbound calls to India. Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible. We will provide our...
  2. Jul 20 06:15 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jul 20 09:15 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Outbound MMS Failures on Toll-Free Numbers (US & Canada)Jul 11 07:47 UTC · resolved · major impact
  Restoration reported
  1. Jul 11 07:47 UTC investigating: Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic...
  2. Jul 11 09:32 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jul 11 09:57 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Outbound Call FailuresJul 2 13:40 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Jul 2 13:40 UTC investigating: Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material...
  2. Jul 2 13:45 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jul 2 16:29 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Outbound Call Failures for Specific 9180 Caller IDsJun 30 08:00 UTC · resolved · major impact
  Restoration reported
  1. Jun 30 08:00 UTC investigating: Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
  2. Jun 30 09:38 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jun 30 09:45 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Call Failures in US and India regionsJun 19 13:01 UTC · resolved · major impact
  Restoration reported
  1. Jun 19 13:01 UTC investigating: Dear Valued Customer, We are experiencing call failures in the India and US region.
  2. Jun 19 13:27 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jun 19 13:57 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Call failures for 911600 series numbers in India regionJun 15 06:00 UTC · resolved
  Investigation mentionedRestoration reported
  1. Jun 15 07:26 UTC resolved: Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST...
  View on the provider's status page
• WhatsApp Business API — Elevated Errors and DelaysJun 12 16:30 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Intermittent Outbound call failures in India region for 9180 seriesJun 12 05:21 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Elevated Call Failure Rate on 9180 Number Series(India Region)Jun 6 13:00 UTC · resolved
  Restoration reported
  View on the provider's status page
• Inbound call failures in India regionMay 12 10:50 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• PHLO: Inbound call failures — sub-account numbers on main account PHLO appsApr 8 06:30 UTC · resolved
  Sign-in disruption
  View on the provider's status page
• Missing Web hook Events for Voice Calls in India RegionMar 28 13:23 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Voice calls are impacted due to infrastructure issue in US region.Feb 9 14:59 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Failures to retrieve CDRs in India RegionFeb 9 12:25 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Service degradation - Intermittent Messaging FailuresFeb 8 13:41 UTC · resolved
  Restoration reported
  View on the provider's status page
• Outbound call failures in India region for 160 seriesFeb 5 08:39 UTC · resolved · critical impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Carrier degradation IndiaFeb 1 13:53 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Voice and Zentrunk partial outageFeb 1 11:04 UTC · resolved
  Service restricted or degradedInvestigation mentioned
  View on the provider's status page
• Voice API Intermittent Failures (India Region)Jan 12 05:00 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Delivery issue with outbound SMS to the US from certain 10DLC campaigns.Jan 7 08:25 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Intermittent Message FailuresOct 29 14:33 UTC · resolved
  Restoration reported
  View on the provider's status page