project44

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• eCommerce Logistics (Last Mile) Platform - Tracking Page Images not LoadingOct 26 16:18 UTC · resolved · minor impact
  Restoration reported
  1. Oct 26 16:18 UTC investigating: Dear Valued Customer, We are currently experiencing an issue within our eCommerce Logistics (Last Mile) platform's tracking page, where images are not loading as expected. Our engineering team has identified the root cause and is actively working on a resolution. We will...
  2. Oct 26 16:19 UTC identified: Dear Valued Customer, We are currently experiencing an issue within our eCommerce Logistics (Last Mile) platform's tracking page, where images are not loading as expected. Our engineering team has identified the root cause and is actively working on a resolution. We will...
  3. Oct 26 16:49 UTC resolved: Dear valued customer, We would like to inform you that the issue affecting the tracking page on our ecommerce logistics platform, where images were not loading, has been resolved. Our engineering team has implemented a fix, and all services are now fully operational....
  View on the provider's status page
• Degraded Performance – Movement, Analytics, and Related Reports (EU)Oct 21 19:54 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 21 19:54 UTC identified: Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is caused by a third-party data platform outage....
  2. Oct 21 20:24 UTC identified: Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is also delaying triggers for some Agentic Workflow...
  3. Oct 21 21:19 UTC monitoring: Dear Valued Customer, The provider has reported that recovery is in progress and we are seeing improvement in all impacted features. We will continue monitoring and provide at least one more update once everything has been confirmed operational. Regards, Customer Support.
  4. Oct 22 00:54 UTC resolved: Dear Valued Customer, The provider has confirmed that the issue is resolved, and we are no longer observing any impact on our systems. All affected services have recovered, and the incident is now resolved. We apologize for the inconvenience and appreciate your patience....
  View on the provider's status page
• Movement Platform and API Outage - GlobalOct 19 16:09 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Oct 19 16:09 UTC investigating: Dear Valued Customer, We are currently experiencing an issue affecting the Movement platform, impacting global users and project44 APIs are currently unavailable. Our engineering team is actively working on fixing the issue, and we will provide further updates here as soon as...
  2. Oct 19 16:11 UTC identified: Dear Valued Customer, Our engineering team has identified the cause and is actively working on a resolution. We will provide further updates here as they become available. Regards, Customer Support.
  3. Oct 19 16:29 UTC monitoring: Dear valued customer, Our engineering team has resolved the issue, and all services are now fully operational. We will continue to monitor the platform closely to ensure continued stability. Thank you for your patience. Regards, Customer Support
  4. Oct 19 16:59 UTC resolved: Dear valued customer, We would like to inform you that the issue affecting the Movement platform has been resolved. Our engineering team has fixed the issue, and all services are now fully operational. Regards, Customer Support
  View on the provider's status page
• Delayed LTL Tracking Updates – NA ProductionOct 13 16:13 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Oct 13 16:13 UTC investigating: Dear Valued Customer, We are currently experiencing delays in tracking updates for LTL shipments within our NA Production environment. Our team is actively investigating and working to resolve the issue. At this time, customers in the NA region may see delayed tracking...
  2. Oct 14 12:50 UTC resolved: Dear Valued Customer, We would like to inform you that the delays in tracking updates for LTL shipments within our NA Production environment have now been resolved. All services are fully functional, and tracking updates are reflecting as expected. We appreciate your patience...
  View on the provider's status page
• Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI ShipmentsSep 23 23:24 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 23 23:24 UTC investigating: Dear Valued Customer, We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd. This has been classified as an incident. Our...
  2. Sep 24 05:38 UTC identified: Dear Valued Customer, We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments. Based on our investigation, we...
  3. Sep 24 06:34 UTC monitoring: Dear Valued Customer, The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected. Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking...
  4. Sep 24 14:13 UTC resolved: Dear Valued Customer, The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your...
  View on the provider's status page
• Collaboration Tab Degraded in Movement - NASep 17 20:41 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 17 20:41 UTC investigating: Dear Valued Customer, We are currently experiencing an issue with the Collaboration tab in the Movement platform in NA Production, resulting in task interactions failing or being slow intermittently. Our engineering team is actively investigating and treating this as a...
  2. Sep 17 21:08 UTC monitoring: Dear Valued Customer, We identified the underlying issue affecting the Collaboration tab in the Movement platform in NA Production and have applied a fix. Task interactions should now be working as expected, and we are continuing to monitor closely to ensure the issue does not...
  3. Sep 19 01:55 UTC resolved: Dear Valued Customer, We are pleased to inform you that the issue affecting Collaboration tasks has been successfully resolved. Collaboration tasks are now processing as expected, and the service is operating normally. We sincerely apologize for any inconvenience this may...
  View on the provider's status page
• FTP Service Issue – EU ProductionSep 16 12:20 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 16 12:20 UTC monitoring: Dear Valued Customer, We are currently monitoring an issue affecting tracking data for some Truckload shipments in the EU Production environment. Some shipments tracked using License Plates may experience delays or temporary gaps in their tracking update. The number of...
  2. Sep 17 16:02 UTC resolved: Dear Valued Customer, We are pleased to inform you that the issue affecting tracking data for some Truckload shipments in the EU Production environment has been successfully resolved. Tracking updates for shipments tracked using License Plates are now being processed as...
  View on the provider's status page
• Last Mile: Platform Update Delays – GlobalSep 15 22:05 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 15 22:05 UTC identified: Dear Valued Customer, We are currently investigating an issue impacting Last Mile tracking across our Global environment. Our internal systems are currently partially unavailable, which may result in errors or delays when accessing Last Mile APIs/platform. As a result,...
  2. Sep 15 22:17 UTC resolved: Dear Valued Customer, Our internal systems experienced partial unavailability, which resulted in errors or delays when accessing Last Mile APIs/platform, causing delays in tracking updates reflecting in the platform for some Last Mile shipments. We are pleased to confirm that...
  View on the provider's status page
• Carrier tracking update delayedSep 15 10:03 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 15 10:03 UTC identified: Dear Valued Customer, We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events. Our Engineering team...
  2. Sep 15 17:33 UTC identified: Dear Valued Customer, We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events. Our...
  3. Sep 17 18:21 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Sep 17 18:23 UTC monitoring: Dear Valued Customer, A fix has been implemented for the issue affecting carrier tracking updates for Ocean shipments, which was caused by an issue with a third-party provider. We are currently monitoring the situation to confirm that tracking events are being received and...
  5. Sep 21 09:04 UTC resolved: Dear Valued Customer, We are pleased to inform you that the issue affecting carrier tracking updates for Ocean shipments has been resolved. Tracking updates have returned to normal, and shipments will now receive new tracking updates as expected. Our Engineering team worked...
  View on the provider's status page
• TrackOS: Shipment Tracking Delays – North America ProductionSep 15 08:57 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 15 08:57 UTC identified: Dear Valued Customer, We are currently investigating an issue impacting Ocean and Truckload tracking in the North America Production environment. Customers may experience delays in receiving tracking updates for some Ocean and Truckload shipments. Our team has identified the...
  2. Sep 15 12:35 UTC resolved: Dear Valued Customer, The issue impacting Ocean and Truckload tracking in the North America Production environment has been resolved, and tracking updates are now processing as expected. As an organization, we remain committed to delivering reliable, high-availability services...
  View on the provider's status page
• Air Shipment Tracking Updates Delayed – NA ProductionSep 13 08:46 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• AI Disruption Navigator Experiencing Partial ImpactSep 10 18:26 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Disptach Request FailingSep 1 16:53 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Shipment Shared-Visibility Degraded for Carrier TenantsSep 1 16:45 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Container Track & Trace (CTT) – Partial Service DisruptionAug 26 11:41 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Delay in Ocean Shipment UpdatesJul 27 11:51 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Partial Service Disruption – Movement Login Issues (Some Customers)Jul 8 18:12 UTC · resolved · major impact
  Service restricted or degradedSign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Temporary Service Disruption – YMS Driver Text MessagingJun 30 19:53 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Start Tracking Not Working in the Drive View AppJun 25 17:19 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• FedEx Last Mile Webhook Migration: Known Issues and Status UpdateJun 17 19:52 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Movement Export (Emails) Functionality Temporarily UnavailableMay 18 09:32 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• CSS (Sailing Schedules) UnavailableMay 8 10:55 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• GHTrack Portal Disruption - License ExpirationMay 8 08:43 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• SMS Notifications Delayed for Appointment Manager and DriveView - NA RegionMay 5 17:06 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• PYLE (A.DuiePYLE) API disruption - Dispatch and Rating impactedMay 4 15:26 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page