Revel Systems

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• POS Order Syncing & Database Upload FailuresOct 23 02:42 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 23 02:42 UTC investigating: We are actively investigating an incident causing POS order sync failures to the Management Console and blocking database uploads across affected locations. Our engineering team is focused on identifying the root cause and restoring full functionality as quickly as possible.
  2. Oct 23 03:05 UTC investigating: We are continuing to investigate this issue.
  3. Oct 23 09:37 UTC resolved: The cause has been identified and resolved. After further monitoring, no subsequent issues were noticed. All communication and synchronization has been restored to normal. If there are any unsynchronized orders on the POS, please refresh the POS and force a resync (if needed)...
  View on the provider's status page
• Delayed funding for some US merchantsOct 19 18:26 UTC · resolved
  Service restricted or degradedRestoration reported
  1. Oct 19 18:26 UTC monitoring: We have identified an issue affecting some merchants processing payments through Revel Advantage in the United States, resulting in a delay in the disbursement of funds from October 17, 2026. The root cause has been identified and resolved, and the affected funds are expected...
  2. Oct 20 17:30 UTC resolved: This incident has been resolved, no further issues identified.
  View on the provider's status page
• Revel Data Connector OutageJun 19 15:19 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Jun 19 15:19 UTC identified: Currently, the Revel Data connector is experiencing a partial outage. The functionality is limited, and the data present is not complete. The underlying issue has been identified, and a fix is being implemented.
  2. Jun 19 22:04 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Jun 22 18:31 UTC resolved: This incident has been resolved.
  View on the provider's status page
• May Merchant StatementsJun 5 15:08 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Jun 5 15:08 UTC investigating: We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file. This does not affect Payment processing, Fee allocation or Deposits by this issue.
  2. Jun 8 19:30 UTC monitoring: A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.
  3. Jun 16 16:09 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Phone System InterruptionJun 2 15:54 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Jun 2 15:54 UTC identified: Revel is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
  2. Jun 2 21:45 UTC monitoring: Currently, the telephony is operational, but we are continuing to monitor the situation.
  3. Jun 2 22:03 UTC resolved: The incident has been resolved and all systems are operational.
  View on the provider's status page
• Revel Advantage Merchant statement issueMay 7 15:08 UTC · investigating · minor impact
  Investigation mentioned
  1. May 7 15:08 UTC investigating: We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information...
  View on the provider's status page
• CloudFlare outageNov 18 14:09 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 18 14:09 UTC investigating: Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.
  2. Nov 18 14:48 UTC resolved: The outage has been resolved and functionality restored.
  View on the provider's status page
• Single server outageNov 7 14:40 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 7 14:40 UTC investigating: Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.
  2. Nov 7 14:50 UTC resolved: Root cause has been identified and functionality has been restored. Monitoring for any changes.
  View on the provider's status page
• Widespread Server DisruptionOct 20 09:47 UTC · resolved
  Service restricted or degradedSign-in disruptionRestoration reported
  1. Oct 20 09:47 UTC identified: Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On...
  2. Oct 20 09:58 UTC monitoring: We are observing recovery to most Revel services, most attempts to login to management console or refresh POS apps are successful. We will continue to monitor our service recovery and will post further updates. Thank you for your patience while working through this disruption.
  3. Oct 20 12:24 UTC monitoring: Our teams are working to restore services for a small portion of merchants still affected by the AWS outage. If you are unable to refresh the POS app or login to the management console, please continue to use your POS in Always On Mode - see more information here:...
  4. Oct 20 13:50 UTC monitoring: Some merchants may still see errors trying to access their management console, online ordering pages or using POS application. Our teams continue to recover our infrastructure from the ongoing AWS disruption: https://health.aws.amazon.com/health/status. Please use the Always On...
  5. Oct 20 15:12 UTC monitoring: Our team continues to restore core services for remaining small number of merchants as the AWS disruption still affects our infrastructure: https://health.aws.amazon.com/health/status. In addition, we have identified degraded Delivery XT performance due to AWS disruption...
  6. Oct 20 15:38 UTC monitoring: As of 11:03am EST, Delivery XT service has mostly been restored - any user that was already logged in to any application (Driver App, Dispatch App) is able to use the system as usual. For users that were not logged into the applications or have subsequently logged out of the...
  7. Oct 20 16:20 UTC monitoring: Amazon AWS disruption continues to affect multiple Revel systems and a small number of merchants may continue to experience issues with accessing management console, online ordering and some third-party features, such as loyalty and Delivery XT logins. You may experience limited...
  8. Oct 20 17:51 UTC monitoring: We are seeing significant improvements to server performance of the last small merchant group still affected by the AWS disruption. We will continue to monitor the situation until AWS announces resolution and will provide an update.
  9. Oct 20 23:46 UTC monitoring: AWS has resolved the issue on their infrastructure. Please note that you may still experience some lingering effects over the next few hours as changes propagate through all systems. Our team is actively monitoring performance, and we expect full service restoration shortly. We...
  10. Oct 21 08:57 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Delay in Revel Advantage XT Funding Delay for October 13thOct 14 13:39 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 14 13:39 UTC identified: There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.
  2. Oct 14 17:14 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Issue with Australian Support LineOct 1 02:56 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• RA XT September 3rd Payout DelaySep 5 13:38 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• WorldPay/ TriPOS outageAug 31 14:08 UTC · resolved
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Telephony issuesAug 18 23:27 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Delay in Revel Advantage XT Statements (July)Aug 7 20:35 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Revel Chat Service DisruptionJul 2 21:02 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Telephony issuesJun 26 14:06 UTC · resolved · critical impact
  Restoration reported
  View on the provider's status page
• Loyalty outageJun 12 19:41 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Delivery XT Service Disruption - Infrastructure Provider IssueJun 10 18:32 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Telephony issuesApr 24 13:42 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Adyen - Online ordering checkout issuesApr 21 23:45 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Partial Support Call Line OutageMar 23 17:46 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• RA XT March 3rd split payout issueMar 3 18:09 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Minor server communication outageFeb 18 14:21 UTC · resolved · minor impact
  Service taken offlineService restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• RA XT February 2nd Payout DelayFeb 6 20:57 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page