Segment

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Delays to Realtime Audiences and JourneysNov 4 20:17 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 4 20:17 UTC investigating: The team is currently investigating an issue causing delay to Engage Realtime Audiences and Journeys.
  2. Nov 4 20:30 UTC identified: The issue has been identified and a fix is being implemented.
  3. Nov 4 21:04 UTC identified: We are continuing to work on a fix for this issue.
  4. Nov 4 21:28 UTC monitoring: A fix has been deployed and we are seeing delays decrease. We are continuing to monitor and will post another update as we monitor towards resolution.
  5. Nov 4 22:25 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Segment event delivery issuesOct 26 00:30 UTC · resolved · minor impact
  Investigation mentioned
  1. Oct 26 13:35 UTC investigating: We have identified that a small no of event delivery is failing. We are currently investigating the issue.
  2. Oct 26 13:38 UTC investigating: We are continuing to investigate this issue.
  3. Oct 27 02:19 UTC resolved: We've identified and mitigated the cause of the event delivery issues that affected a small number of customers. If your workspace was affected, please contact Support to request a replay.
  View on the provider's status page
• Audience & Journey data delivery delay in EU regionOct 2 23:12 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 2 23:12 UTC identified: We have identified an issue affecting a small portion of Audience & Journey delivery resulting in data delay.
  2. Oct 3 00:28 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Braze Web Event Delivery is experience event delivery issueOct 1 03:30 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Oct 1 03:30 UTC investigating: The issue is reported by one customer. We are investigation this issue.
  2. Oct 1 04:34 UTC identified: The issue has been identified and a fix is being implemented.
  3. Oct 1 06:00 UTC monitoring: A fix has been implemented and we are monitoring the results.
  4. Oct 1 12:03 UTC resolved: This incident has been resolved now.
  View on the provider's status page
• Actions S3 is currently experience formatting issues with the delivered eventsSep 16 19:40 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Sep 16 19:40 UTC investigating: We are currently investigating an issue causing formatting anomalies with S3 action destinations. Our team is working on a mitigation.
  2. Sep 16 21:50 UTC resolved: We have resolved the issue now.
  View on the provider's status page
• SSO Login Issues with the Segment AppSep 10 14:28 UTC · resolved · major impact
  Sign-in disruptionInvestigation mentioned
  1. Sep 10 14:28 UTC investigating: We are actively investigating an issue in which some customers are unable to login to the Segment app via SSO.
  2. Sep 10 15:27 UTC identified: The root cause of the issue with SSO login has been identified and we are working on a fix.
  3. Sep 10 15:39 UTC resolved: The issue has been mitigated, and SSO login is now fully functional for the Segment app.
  View on the provider's status page
• Issue with Engage UISep 3 17:53 UTC · resolved · major impact
  Restoration reported
  1. Sep 3 17:53 UTC identified: We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
  2. Sep 3 18:06 UTC identified: We are continuing to work on a fix for this issue.
  3. Sep 3 18:30 UTC identified: We are continuing to take urgent action to fix this issue.
  4. Sep 3 18:56 UTC identified: We are continuing to take urgent action to fix this issue.
  5. Sep 3 19:34 UTC identified: We are continuing to take urgent action to fix this issue.
  6. Sep 3 20:26 UTC monitoring: A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
  7. Sep 3 22:41 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Segment App UI Issue with Profile Traits with no recent activitySep 3 01:04 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Sep 3 01:04 UTC identified: We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile...
  2. Sep 3 07:01 UTC identified: We are continuing efforts to mitigate this issue.
  3. Sep 3 14:05 UTC identified: We are continuing efforts to mitigate this issue.
  4. Sep 3 20:20 UTC monitoring: A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
  5. Sep 3 22:42 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Intermittent Segment application login errorsAug 18 17:49 UTC · resolved · major impact
  Sign-in disruptionRestoration reported
  1. Aug 18 17:49 UTC identified: We have identified an issue that is affecting a subset of Segment customers causing intermittent errors when logging in.
  2. Aug 18 18:38 UTC monitoring: Segment application login is now operating normally. We will continue to monitor for system stability.
  3. Aug 18 22:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Google ads destination intermittent delivery failureAug 6 15:19 UTC · resolved · minor impact
  Restoration reported
  1. Aug 6 15:19 UTC investigating: We are currently deploying the fix to mitigate the issue
  2. Aug 6 17:02 UTC monitoring: This incident is resolved now
  3. Aug 7 06:02 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Notification and verification email deliveryAug 6 05:50 UTC · resolved
  Investigation mentionedRestoration reported
  View on the provider's status page
• Data processing pipeline issueJul 26 01:43 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Connections Processing DelaysJul 25 22:45 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Elevated Event Delivery LatencyJul 15 16:48 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Criteo Audience destinations are experiencing an outageJul 3 09:39 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• (US West 2) Partial degradation of Linked Audiences, Linked Events, Reverse ETL, and Profile Sync due to external Snowflake OutageJun 22 22:14 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Facebook Custom Audiences destination is experiencing partial delivery failures for few workspacesJun 5 08:11 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Reddit Conversions API destination is experiencing delivery failuresMay 8 01:59 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Destinations Failing to Load in UIApr 29 14:49 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Unable to add Activation to Event Triggered JourneyApr 27 22:00 UTC · resolved
  Restoration reported
  View on the provider's status page
• Audience Preview FailuresApr 27 17:00 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Audience Preview UnavailableApr 13 19:02 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Reverse ETL syncs experiencing partial disruptionsApr 9 16:40 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error ratesApr 7 17:07 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Resolved: Linked Audiences Traits not selectable in builder UIMar 31 16:30 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page