Shippo

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• USPS Service DegradationNov 4 14:50 UTC · resolved
  Restoration reported
  1. Nov 4 14:50 UTC investigating: Hi team, we're seeing an elevated error rate with UPS label generation detected through our internal monitoring system. Impact: Label purchases for International, Military, and U.S. Territory shipments are currently failing. Domestic label generation is working normally. We've...
  2. Nov 4 15:23 UTC resolved: The issue has been resolved and the service is operating normally.
  View on the provider's status page
• Royal Mail Storefeeder Service DegradationNov 3 21:13 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 3 21:13 UTC investigating: Hi team, Royal Mail Storefeeder has stopped sending us tracking updates, detected through our internal monitoring system. Impact: Tracking updates are currently unavailable. Label generation and rating are working normally. We've contacted Royal Mail Storefeeder and are...
  2. Nov 3 22:12 UTC resolved: This incident has been resolved.
  View on the provider's status page
• DHL eCommerce Service DegradationNov 3 19:52 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Nov 3 19:52 UTC investigating: Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally. We've contacted DHL eCommerce and are monitoring closely....
  2. Nov 3 19:56 UTC monitoring: Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.
  3. Nov 3 21:12 UTC resolved: This incident has been resolved.
  View on the provider's status page
• FedEx Service DegradationNov 2 21:08 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 2 21:08 UTC investigating: Hi Team, we are currently observing an elevated error rate on FedEx's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to FedEx and are actively monitoring the situation. We will provide a further update as soon as...
  2. Nov 2 21:52 UTC resolved: This incident has been resolved.
  View on the provider's status page
• USPS Service DegradationNov 2 16:10 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 2 16:10 UTC investigating: Hi Team, we are currently observing an elevated error rate affecting USPS SCAN form generation. SCAN form generation will be unavailable, and label generation is not impacted. We have reached out to USPS and are actively monitoring the situation. We will provide a further update...
  2. Nov 2 16:26 UTC resolved: The issue has been resolved and the service is now operational.
  View on the provider's status page
• FedEx Service DegradationNov 2 16:07 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 2 16:07 UTC investigating: Hi Team, we are currently observing an elevated error rate on FedEx's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to FedEx and are actively monitoring the situation. We will provide a further update as soon as...
  2. Nov 2 16:59 UTC resolved: The issue has been resolved and the service is now operational.
  View on the provider's status page
• UPS Service DegradationNov 1 16:32 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 1 16:32 UTC investigating: Hi Team, we are currently seeing an interruption in UPS tracking events from the carrier. Tracking information will be unavailable. We have reached out to UPS and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
  2. Nov 2 00:13 UTC resolved: This incident has been resolved.
  View on the provider's status page
• UPS Transaction Service DegradationNov 1 09:50 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  1. Nov 1 09:50 UTC investigating: We are currently observing an elevated error rate on UPS's Transaction API. Label generation will be unavailable. We have reached out to UPS and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
  2. Nov 1 10:22 UTC resolved: This incident has been resolved.
  View on the provider's status page
• UPS Service DegradationNov 1 02:14 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Nov 1 02:14 UTC investigating: We are currently seeing an interruption in UPS tracking events from the carrier. Tracking information will be unavailable. We have reached out to UPS and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
  2. Nov 1 08:05 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Deutsche Post Service DegradationOct 31 23:34 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  1. Oct 31 23:34 UTC investigating: Hi Team, we are currently observing an elevated error rate on Deutsche Post's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Deutsche Post and are actively monitoring the situation. We will provide a further...
  2. Oct 31 23:54 UTC resolved: This incident has been resolved.
  View on the provider's status page
• OnTrac Service DegradationOct 31 04:21 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Poste Italiane Service DegradationOct 30 18:57 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• La Poste Service DegradationOct 28 23:00 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• DPD UK Service DegradationOct 28 15:30 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Royal Mail Service DegradationOct 28 10:29 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Royal Mail Storefeeder Service DegradationOct 26 01:46 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Royal Mail Storefeeder Service DegradationOct 24 06:53 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• USPS Service DegradationOct 23 04:21 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• USPS Service DegradationOct 21 06:36 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• OnTrac Service DegradationOct 21 02:39 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Veho – Degraded PerformanceOct 20 20:40 UTC · resolved
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page
• Canada Post Service DegradationOct 20 11:20 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• DPD UK Service DegradationOct 20 06:59 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Canada Post Service DegradationOct 19 11:18 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• La Poste Service DegradationOct 19 09:32 UTC · resolved · major impact
  Service restricted or degradedRestoration reported
  View on the provider's status page