ShipStation

Cyber and operational findings

Analyst-reviewed records. The grade states how well the cause is established; event, first public observation and acknowledgement are separate dates.

No public findings for this organisation.

Provider status posts

Collected from the organisation's own public status page. These are its words; DFX adds only the wording classification.

• Evri - Shipping to EU not allowed via v4 or below - please update to v5 endpoint.Oct 29 09:00 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Oct 29 09:00 UTC investigating: We are currently investigating this issue.
  2. Oct 29 15:05 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Oct 30 10:09 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Important Change: DDU Shipments to Germany No Longer AcceptedOct 27 21:57 UTC · investigating
  No classified wording
  1. Oct 27 21:57 UTC investigating: Effective October 23, 2026, German customs authorities no longer accept DDU (Delivered Duty Unpaid) imports. GlobalPost and GAP DDU services can no longer be used for shipments to Germany, and labels created with these services will return an error. GlobalPost Plus and...
  View on the provider's status page
• DPD label creationOct 20 07:51 UTC · resolved · major impact
  Investigation mentioned
  1. Oct 20 07:51 UTC investigating: We are currently investigating this issue.
  2. Oct 20 13:50 UTC resolved: Issue end: 2026-10-20 - 12:43 PM UTC
  View on the provider's status page
• USPS Dimension RequirementsSep 30 22:18 UTC · monitoring
  No classified wording
  1. Sep 30 22:18 UTC monitoring: To comply with USPS standards and avoid label errors or future USPS <a href="https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm" target="_blank" rel="noopener noreferrer">non-compliance fees</a>, please be sure to enter all package dimensions (L x W x H) when...
  View on the provider's status page
• Evri - Unable to create labelsSep 24 07:26 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  1. Sep 24 07:26 UTC identified: The issue has been identified and a fix is being implemented.
  2. Sep 25 07:57 UTC investigating: Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
  3. Sep 25 09:52 UTC investigating: The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
  4. Sep 25 11:17 UTC identified: The carrier identified the root cause and is implementing the optimization.
  5. Sep 25 12:11 UTC monitoring: Evri made the optimizations on their side, and now we can see the requests are succeeding.
  6. Sep 25 12:31 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Inaccurate Cubic Rates IssueSep 21 20:46 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Sep 21 20:46 UTC investigating: We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.
  2. Sep 23 16:39 UTC resolved: This incident has been resolved.
  View on the provider's status page
• 9/17/26 ShipStation Connect degraded performanceSep 17 17:08 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 17 17:08 UTC investigating: We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.
  2. Sep 17 20:06 UTC monitoring: A fix has been implemented and we are monitoring the results.
  3. Sep 17 21:04 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Unable to generate and print Packing Slips & Batch labelsSep 14 07:53 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Sep 14 07:53 UTC investigating: We are currently investigating this issue.
  2. Sep 14 13:22 UTC resolved: This incident has been resolved.
  View on the provider's status page
• DPD Local & DX - 'The carrier is currently unavailable, wait and try again.'Sep 11 08:51 UTC · resolved · major impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  1. Sep 11 08:51 UTC investigating: We are currently investigating this issue.
  2. Sep 11 11:38 UTC investigating: We are continuing to investigate this issue.
  3. Sep 11 15:03 UTC resolved: This incident has been resolved.
  View on the provider's status page
• APC Overnight - "Collection Address Requires Phone Number"Sep 10 10:06 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  1. Sep 10 10:06 UTC investigating: APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.
  2. Sep 10 10:54 UTC resolved: This incident has been resolved.
  View on the provider's status page
• Orders Grid - Unable to load ordersAug 28 09:25 UTC · resolved · minor impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• ShipStation Latency and Login IssuesAug 19 14:57 UTC · resolved · minor impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Carrier IssuesAug 7 15:42 UTC · resolved · minor impact
  Service restricted or degraded
  View on the provider's status page
• Duplicate package optionJul 14 17:09 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• Carrier IssuesJul 13 03:47 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Login issuesJun 30 16:40 UTC · resolved · critical impact
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Australia Post from ShipStation - Label Creation IssueJun 25 06:47 UTC · resolved · major impact
  Investigation mentionedRestoration reported
  View on the provider's status page
• Carrier Issues - UPS label creationJun 11 21:32 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• ShipStation Login IssueJun 3 17:54 UTC · resolved · minor impact
  Sign-in disruptionInvestigation mentionedRestoration reported
  View on the provider's status page
• Shopify Marketplace IssuesJun 3 14:19 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• ShipStation Login IssuesJun 1 17:18 UTC · resolved
  Sign-in disruptionRestoration reported
  View on the provider's status page
• Amazon Performance IssuesMay 8 04:03 UTC · resolved · minor impact
  Service restricted or degradedRestoration reported
  View on the provider's status page
• Store import error: Invalid object name 'OPENJSON'.May 6 17:39 UTC · resolved · major impact
  Restoration reported
  View on the provider's status page
• ShipStationApr 21 02:30 UTC · resolved · minor impact
  Restoration reported
  View on the provider's status page
• Degraded Performance: Orders Page Loading & ImportsApr 8 21:29 UTC · resolved · minor impact
  Service restricted or degradedInvestigation mentionedRestoration reported
  View on the provider's status page